Everything was great, except the order was late. I asked for a noon delivery because our church starts to let people out 12:15-12:20 and it is best to beat the traffic and crowds in & outside of the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We love using ezCater! The platform is easy to navigate, offers plenty of great food options, and takes the hassle out of ordering for large groups. Deliveries are always punctual, and everything arri... See more
Company replied
I love using this company - never an issue from them, any changes I need to make on the fly and have issues with getting online, there is ALWAYS a rep available who takes care of the request if needed... See more
Company replied
I just started using ezCater in the last year. I have to order lunch anywhere from 20 to 70 people and the ease and versatility with ezCater makes it seamless. It's great to see closed orders and re... See more
Company replied
Company details
Written by the company
ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 100,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from recurring employee meals to one-off meetings, all backed by beyond helpful 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them more orders and new high-value customers. To learn more, visit www.ezcater.com.
Contact info
40 Water Street, Floor 5, 02109, Boston, United States
- 1-800-488-1803
- support@ezcater.com
- www.ezcater.com
4.4
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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City Barbeque Rocks!
City Barbeque communicated well. Arrived on time. Set up everything so it was ready to go. Food was so good there was nothing left.
August 26, 2026
Unprompted review
Reply from ezCater
Hi Mike,
Thank you so much for taking some time to leave this great review! We're so happy your experience with us was so successful! We'll make sure to let our restaurant partner and delivery driver know what a great job they did! We look forward to helping you again!
- The ezCater Team
The food from Tender Greens was some of…
The food from Tender Greens was some of the best we've ordered, and the folks who delivered the order were very helpful in getting everything setup. We will definitely order catering from Tender Greens again.
August 26, 2026
Unprompted review
Reply from ezCater
Hi Sarah,
Thank you so much for taking some time to leave this great review! We're so happy your experience with us was so easy! We'll make sure to let our restaurant partner and delivery driver know what a great job they did! We look forward to helping you again!
- The ezCater Team
I ordered 100 half sandwiches
I ordered 100 half sandwiches. I have 100 employees to feed. They are cut into smaller portions and all mixed in boxes. not labeled what is in what box. and not cut into half. Now I do not know total of how many there are so I don't know if enough to let everyone have two. I ordered them half for a reason. Turns out after they called that it was not Jimmy Johns fault. They do not cut sandwiches in half. They only cut them in smaller sections. EZCater just had it listed wrong on their site. EZCater said they would need to fix their menu. I order from this Jimmy Johns often and normally I don't have any issues. This one was just a fluke not on their part. The food was great as always and I will order from them again and again.
August 25, 2026
Unprompted review
Reply from ezCater
Hi Kimberly,
Thank you for allowing us the opportunity to connect with you directly and, most importantly, to better understand what happened with your order! We completely understand how frustrating this experience must have been, especially when expecting items to be prepared and portioned a specific way. We’re glad we were able to clarify the details of your meal and address your concerns directly. We truly appreciate you taking the time to share your feedback, and we’ve passed it along to both our restaurant partner and menu team. Please do not hesitate to reach back out as our team is available 24/7 at 800-488-1803!
- The ezCater Team
ezCater and Honey Baked Ham
ezCater is so easy to use, and everything is always great and on time! This time we ordered from the Honey Baked Ham Store and it was great as usual!!
August 24, 2026
Unprompted review
Reply from ezCater
Hi Dionna,
Thank you so much for taking some time to leave this great review! We're so happy your experience with us was so easy and great! We'll make sure to let our restaurant partners know what a great job they did and continue to do! We look forward to helping you again!
- The ezCater Team
The food was great and was delivered on…
The food was great and was delivered on time.
August 24, 2026
Unprompted review
Reply from ezCater
Hi Nicole,
Thank you so much for taking some time to leave this great review! We're so happy your experience with us was so successful! We'll make sure to let our restaurant partners know what a great job they did! We look forward to helping you again!
- The ezCater Team
ezCater Customer Service: 5 Star Excellence!
ezCater knocked it out of the park on our catering order this week! We placed an approximately $400 order for a corporate meeting in Las Vegas. The day before the event, the original restaurant suddenly wanted to add multiple additional charges to our order. I called ezCater to explain and they immediately understood and empathized with my frustration. I told them I no longer wanted to use that restaurant and asked if it was even possible to replace a large catering order with less than 24 hours' notice. Their response was basically, "We'll take care of it." And they did. They helped us switch the entire order to a WAY better restaurant, dealt directly with the original restaurant, and stood up for us when that restaurant wanted to charge a 25% cancellation fee.
Then the next morning, WE created another problem. We discovered there had been confusion about our meeting time and needed to change the delivery time. Then we had to change it AGAIN after finally getting the correct time. All of this at the 11th hour. I spoke with three different ezCater representatives throughout all of this, and every single one was patient, friendly, helpful, and completely focused on solving the problem. They never made us feel bad for the changes that were completely our fault. They coordinated everything and got our delivery timing worked out perfectly. The ezCater delivery person arrived literally to the minute of the time we requested and set up the entire luncheon beautifully. He asked where we wanted everything, explained each food item to our participants, and provided 5-star customer service. THIS is exactly why you use a service like ezCater. When everything goes according to plan, ordering catering is easy. Their real value shows when things DON'T go according to plan. They handled every problem, including the ones we caused ourselves, and made sure our event went off without a hitch.
Outstanding customer service from beginning to end with four different ezCater representatives. What stood out most was their helpful, can-do attitude, and it wasn't just one person. It was consistent across the board, from every phone rep I spoke with to the delivery person. THAT tells you something about the company. The excellence is systemic and because of that, we'll absolutely continue using ezCater for our corporate events.
August 24, 2026
Unprompted review
Reply from ezCater
Hi Melanie,
Thank you so much for taking some time to leave this beautiful review! We're so happy your experience with us was so amazing and successful! We'll make sure to let our representatives know what a great job they did and do everyday! We look forward to helping you again!
- The ezCater Team
The delivery was on time.
The driver called before delivery as requested. The delivery was on time. Very helpful when setting up the meal, very courteous and the food was great.
August 24, 2026
Unprompted review
Reply from ezCater
Hi Tanya,
Thank you so much for taking some time to leave this wonderful review! We're so happy your experience with us was a success! We'll make sure to let our delivery driver know what a great job they did! We look forward to helping you again!
- The ezCater Team
Easiest Ordering
Ordering with ezCater is very easy and reliable. Since I discovered ezCater I have been using them for all my catering needs.
August 20, 2026
Unprompted review
Reply from ezCater
Hi Regina,
Thank you so much for taking some time to leave this great review! We're so happy your experience with us was easy! We'll make sure to let our restaurant partners know what a great job they are doing! We look forward to helping you again!
- The ezCater Team
A driver was never assigned to our…
A driver was never assigned to our delivery. Thankfully Burgerville was nice enough to drive it out to us but thats a big miss on ezcater's end.
August 23, 2026
Unprompted review
Reply from ezCater
Hi Kaytee,
Thank you for taking the time to share your experience. Our ezCater team is here to help and would love the opportunity to better understand what happened and make things right. We attempted to reach you directly but were unsuccessful. At your convenience, please reply to our email from experiences@ezcater.com so we can gather your feedback and work to resolve this. Thank you!
- The ezCater Team
It was very simple to place the order
It was very simple to place the order. I received timely tracking info; the delivery was seamless.
August 19, 2026
Unprompted review
Reply from ezCater
Hi Jen,
Thank you so much for taking some time to leave this amazing review! We're so happy your experience with us is seamless and easy! We'll make sure to let our restaurant partners know what a great job they are doing! We look forward to helping you again!
- The ezCater Team
Amazing
Amazing! Had 3 separate orders, and everything came quickly and simply! Loved it. The service from all the vendors was very reliable and fast
August 21, 2026
Unprompted review
Reply from ezCater
Hi Sean,
Thank you for taking the time to leave such a amazing review! We’re so happy your lunches with us are such a success! We'll make sure to let our restaurant partners know what a great job they do. We look forward to serving you again soon!
- The ezCater Team
ezCater has been a lifesaver for small law firm
ezCater has been a lifesaver for our small law firm. They are consistent and have great restaurants participating. 10 out of 10 recommend.
August 20, 2026
Unprompted review
Reply from ezCater
Hi,
Thank you for taking the time to leave such a great review! We’re so happy your lunches with us are always a success! We'll make sure to let our restaurant partners know what a great job they do. We look forward to serving you again soon!
- The ezCater Team
EzCater makes everything a breeze
EzCater makes everything a breeze!
They are great to work with, efficient, fast, and we've never had an issue. Any time I've had to make adjustments, they've done what they could to accommodate and when they can't they were upfront about why.
August 21, 2026
Unprompted review
Reply from ezCater
Hi Jodi,
Thank you for taking the time to leave such a great review! We’re so happy your lunches with us are always a success! We'll make sure to let our restaurant partners know what a great job they do. We look forward to serving you again soon!
- The ezCater Team
Reply from ezCater
Hi Kristin,
Thank you for taking the time to leave such a wonderful review! We’re so happy your lunch with us was on time and hot! We'll make sure to let our restaurant partner know what a great job they do. We look forward to serving you again soon!
- The ezCater Team
My catering is ALWAYS on time or early
My catering is ALWAYS on time or early. The communication with Ezcater is always top notch. Ordering is simple and efficient!
August 19, 2026
Unprompted review
Reply from ezCater
Hi Karen,
Thank you for taking the time to leave such a great review! We’re so happy your lunches with us are always such a success! We'll make sure to share with our catering partners what a great job they do. We look forward to serving you again soon!
- The ezCater Team
100% would order again!
Incredible experience! Guests commented constantly "where did you get these sandwiches from??" All sandwiches were individually half wrapped and labeled, which made it super easy for guests to pick and choose what they would like. Delivery was ahead of schedule, which made coordination smooth and stress-free! There was a clarification question on the order, and the deli called two ahead to make sure they understood our requests. Overall - great service, great taste and would ABSOLUTELY order from them again!
August 19, 2026
Unprompted review
Reply from ezCater
Hi Lindsay,
Thank you for taking the time to leave such a wonderful review! We’re so excited your lunch was such a success and everyone loved it! We'll make sure to share with our catering partner what a great job they did with the food, presentation and service. We are so happy everything went fabulous and look forward to serving you again soon!
- The ezCater Team
Good food/Timely delivery
The food was great and everyone was pleased and satisfied. They arrived on time and helped set up.
August 19, 2026
Unprompted review
Reply from ezCater
Hi Mandy,
Thank you for taking the time to leave such a great review! We’re so excited everyone was satisfied with your lunch! We'll make sure to share everyone was pleased with our catering partner. We look forward to serving you again soon!
- The ezCater Team
My order was late
My order was late. Being in a manufacturing environment, planning for celebration luncheons is done around a production schedule. When catering is late there is a negative impact to the production schedule, or to the employees being celebrated. Neither is well-received. I got a call from the vendor stating delivery would be delayed by about 10 minutes; which turned out to be closer to 40 minutes.
August 19, 2026
Unprompted review
Reply from ezCater
Hi Brad!
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your order; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
Red Robin Boxed Lunches were a Hit!
I was looking for something a little different. The Red Robin boxed lunches were a hit! Thank you!!
August 18, 2026
Unprompted review
Reply from ezCater
Hi Wendy,
Thank you for taking the time to leave this wonderful review! We’re so excited your lunch was a hit! We'll be sure to share your kind words with our catering partner. We look forward to serving you again soon!
- The ezCater Team
Frequent Misdelivery
Consistently misdelivers food to other buildings and NOT our company’s building. Every few weeks, our company’s order as a whole is delivered to the wrong location or lost completely. Way too frequent of an occurence for it to be a professional mistake.
August 18, 2026
Unprompted review
Reply from ezCater
Hi Jason,
Thank you for taking the time to share your experience. We would love the opportunity to speak with you regarding your delivery experience; however, we’re unable to identify your account to reach out directly. What you described is not the experience we aim to provide, and we would genuinely appreciate the chance to learn more about what happened and how we can make things right. If you’re open to connecting, our team is available at 800-488-1803, or you can reach us directly at experiences@ezcater.com. We value your feedback and the opportunity to improve.
- The ezCater Team
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