Fabric Land Reviews 

Sometimes it's when things go awry that you see good customer service. I ordered 12m material and some bits & pieces from Fabric Land. Delivery was very fast but the material was not what I ordered. Absolutely no quibbling from the company, quick as a flash they corrected the error, sent me the right order. I can also keep the first batch (better than all the wasted energy & cost of a return) so that will now be used by the local children's playgroup. Would not hesitate to use them again as I now know what they're like when a mistake is made (and we're all human after all)!

Worst location Dufferin and Steels, Toronto. It happens that the managers are very rude and always protect hardly working personal that are lazy and not helpful at all. The prices are too high, selection is poor. During the COVID they hired a security Indian woman that assaults the customers starting the fight and pushing them from already empty store!!!!! Fabric Land becomes the SHAME of the city!!!

I sewed professionally for 40 years and got my first Fabricland membership card 37 years ago. I've probably spent close to $100,000 there. So, last week I lost my card, which had 3 months left before expiry date. Apparently I now have to buy a new one. I complained via email and was told they'd generously let me buy a new one for only $20. Which is exactly what I pay annually at the seniors' rate. The next closest fabric store is 45 minutes away but, so what. A customer since 1983, but I'm done with this outfit.

Good service and received fabric with ease. Collected in store on expected delivery date and got a great price!

Only slight downside was I didn't get a notification when the Fabric was delivered into the store, I had to call.

Their website has blocked me because apparently I was 'requesting a file that doesn't exist' too many times, even though all I did was add things to my basket.
Guess they don't want money. *shrugs*

Placed an order late yesterday morning, got home from my night shift this morning and half an hour later my fabric was with me! Fantastic service, brilliant quality fabrics, can’t wait to get sewing with them

The lady behind the till today has to go down in history as the most unhelpful person ever, just could not be bothered to help AVOID, left without purchasing anything

Ordered on Bank Holiday Sunday.
Arrived on Thursday, all nicely rolled up and just what I wanted.

I'd forgotten what it felt like to get everything I've ordered, so thanks to all at Fabricland.

Was not impressed I completely understand it was my fault but I rushed out earlier and forgot my face mask and hadn’t realised until I got down there all I needed was ribbon for my daughters hair which was 28p maybe which I had the right money of I just explained at the door and I said could I just ask here all I need is hair ribbon and the lady got all funny and said how do you pay then the till is there. I’m not being funny but all she had to do is take my 30p and grab me some ribbon the till isn’t to far away surely. Now I have to go back tomorrow 🙄 I will be shopping online from now on. It was in the Bournemouth store. I Work in retail my self and didn’t think that was a big deal I was stood outside by the door.

Hugely dissatisfied. Called to check fabric suitability and required length and was ill advised . Was not informed about delay in receiving order took over a week when they stated 2-3 days. Extortionate postage and left with 4.5 m of fabric not fit for purpose. Not open to return, as they’d be left with a remnant. Albeit a large one !
Shoddy operation to be avoided at all costs.

HORRIBLE company! avoid at all cost!
I've placed an order online and after one week of not hearing anything back (no email, nothing), I called them and was told that the payment hadn't one through.
Well, for starters, the account was in the black (I had just ordered on Amazon with no problems) and there shouldn't have any reason for this. Anyways, the woman on the line told me that she could take my card details and type them in manually and so she did after I supplied her with them. Another 4 days of hearing nothing from these jokers and I called again....guess what? "The payment hasn't gone through"....sure, I belief everything you miserable amateurs tell me (again, the account is in the black and again, as we all do at the moment I guess, I had ordered from Amazon just prior to that).
These people aren't capable to conduct business and this first attempt to order from them is my last.

Ordered 3m got 2.2m When I called to tell them, they told me to prove it!
Won't be going there again

I have ordered from Fabricland and overall have no complaints about their service but the two honest reviews I wrote about the description of two products that were not as described have not been published on their site. My conclusion is that customers are not getting a true representation of the products they are purchasing. Examples: Plastic tablecloth described as PVC 'fabric' and 'Anti static' dress lining being extremely static. Is this an oversight or dishonest?

I have recently ordered some fabric. The fabric were exactly as the picture and description online! The delivery was fast. Very happy overall! 😊

Wish I had checked reviews on here first. Terrible quality material, not as advertised and no refunds given despite ordering a full 25m which surely they could resell they argued it was a ‘bespoke’ length. The person on the phone was extremely rude and unhelpful. Avoid at all costs!!

Great fabric and prompt delivery!

Really good, affordable fabric which arrived promptly. I have had several orders now and although one was slightly delayed - during peak of covid-19 - every other delivery has been very prompt.

The delivery that was delayed I emailed and received a reply very quick saying it had been dispatched and arrived the next day. Very helpful and would definitely recommend using this company to others.

Placed an order Tuesday evening and it arrived before 10am Thursday! Thank you.

bought some fabric, it was badly cut and packed, been asking for a refund since April still nothing to date. terrible customer service and using Covid19 as an excuse.

Nice selection of fabrics, reasonable prices. Good delivery time considering national deliveries delayed by pandemic.
Happy to use again.
Fabric came from Bournemouth outlet.

The Portsmouth shop is apparently shutting down which is no surprise as other shops have also shut down and unfortunately it is all down to poor senior management and customer service.
Been waiting for my order to be completed for 4 months as I keep receiving wrong items, can not understand why it’s hard to measure 5 metres of cotton drill been sent 3 metres of plain cotton twice???? Tried contacting Fabricland for an explanation by email but no response I then a few days later made many phone calls to them ,eventually did get to speak to someone who told me to have more patience and said it will be with me within the week, that was two weeks ago. Had enough of the rude and incompetent staff now I’ve asked for a refund so I can take my business elsewhere.