They have furniture ranges that matched our requirements. Helpful staff and competitive prices. We were on holiday and visited the store and found items that we had been unable to source elsewhere.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We bought sofas from Fairway 17 years ago and they needed replacing. Their choice is very good and most importantly for us is that the staff are friendly, informative and not pushy. From the first... See more
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We bought two beds for our boys for the new house. One was available straight away, so we arranged delivery for the day after completion. The other one was going to be ready in 3 weeks which made the... See more
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Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa. The de... See more
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Company details
About Fairway Furniture
Written by the company
Fairway Furniture is the leading independent home furnishing retailer in the South West of England.
Over 170 years after the company was founded in Plymouth, it remains family run with a mission that has stayed the same - to offer an exceptional choice of high quality products at unbeatable prices, along with reliable, friendly, trusted and informed customer service.
From sofas and chairs to living and dining furniture, bedrooms to beds, flooring to lighting, pictures and accessories, our stores have something to suit every taste and budget.
Find your nearest store
Need help? Chat now
Shop now
FREE 5 Year Structural Guarantee
Giving you long-term peace of mind
We source product from around the world and ensure that everything we sell offers great quality and value. This gives us the confidence to structurally guarantee every item for 5 years for the date of delivery. This is in addition to your statutory rights, is provided at no extra cost as an additional benefit and covers the parts detailed in our full guarantee document, available on our website.
Contact info
184 Billacombe Road, PL9 7HE, Plymouth, United Kingdom
- 01752 408941
- feedback@fairwayfurniture.co.uk
- www.fairwayfurniture.co.uk
4.8
Excellent
3K reviews
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Replied to 100% of negative reviews
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Reply from Fairway Furniture
Thank you for taking the time to leave us a 5 Star review, it is much appreciated. Kind regards Fairway
They have furniture ranges that matched…
They have furniture ranges that matched our requirements. Helpful staff and competitive prices.
We were on holiday and visited the store and found items that we had been unable to source elsewhere.
We completed our order online at home and took delivery a few weeks later. Furniture delivered all the way from Plymouth to Cheshire fuss free.
May 1, 2026
Reply from Fairway Furniture
Thank you for your fantastic 5-star review! We're delighted that you found exactly what you were looking for and that our team could help you choose the right furniture at a competitive price. It's great to hear the online ordering process was straightforward and that your delivery from Plymouth to Cheshire went smoothly. We really appreciate your support and hope you enjoy your new furniture for many years to come!
Very pleased with the whole experience
Very pleased with the whole experience. Staff at Fairway very helpful and processed our order very quickly. They kept us informed of delivery date and time and delivery and construction of our new bed was done by the delivery team in a very professional way. Thank you.
June 13, 2026
Reply from Fairway Furniture
Thank you for taking the time to leave us a great review! We are delighted to hear that you were pleased with the entire experience. It's great to know our team was helpful, kept you informed throughout the process, and that our delivery team provided a professional installation service for your new bed. We truly appreciate your kind words and thank you for choosing Fairway. Enjoy your new bed!
Delivered on time and furniture…
Delivered on time and furniture assembled quickly and efficiently. All packaging removed. Excellent service.
June 5, 2026
Reply from Fairway Furniture
Thank you for taking the time to leave such a positive review. We're delighted to hear that your furniture was delivered on time and assembled quickly and efficiently by our team. It's great to know that the complete service, including the removal of all packaging, met your expectations.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come.
Kind regards, Fairway Furniture
The personal service is great
The personal service is great. The staff couldn't be more helpful, and the quality of furniture is second to none.
April 3, 2026
Reply from Fairway Furniture
Thank you for your wonderful 5-star review. We're delighted to hear that you received such helpful personal service from our team and that you're pleased with the quality of our furniture. Providing exceptional customer care alongside beautifully crafted furniture is what we strive for every day.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for you review! We're so pleased to hear you found our service and staff friendly. We really appreciate your feedback and look forward to welcoming you again soon.
Reply from Fairway Furniture
Thank you for your review! We're delighted to hear you were pleased with our service, quick delivery, and the quality of your purchase. Many thanks Fairway
when we visited the store the new,young…
when we visited the store the new,young member of staff was helpful and although he didn't know the answers to some of our queries he was quick to find out from experienced colleagues.
once our order was placed he regularly called to update us on progress
delivery excellent,kept informed and delivery men very helpful
June 9, 2026
Reply from Fairway Furniture
Thank you for taking the time to share such a detailed review. We're delighted to hear that our new team member was helpful and proactive in finding the answers to your questions. It's great to know that you felt well informed throughout the process, with regular updates on your order's progress.
We're also pleased that your delivery experience met your expectations and that our delivery team kept you informed and provided helpful service.
Thank you for shopping with us, we hope you enjoy your new furniture!
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for your continued support and for taking the time to leave such a lovely review. We're delighted to hear that your delivery arrived on time as always and that our delivery team was so helpful. Providing reliable service and going the extra mile for our customers is something we take great pride in.
We look forward to serving you again soon!
Kind regards, Fairway Furniture
Great service very helpful staff at…
Great service very helpful staff at newton abbot and delivery team
June 10, 2026
Reply from Fairway Furniture
Thank you for your kind review! We're delighted to hear that you received great service and found both our Newton Abbot team and delivery crew so helpful. We'll be sure to pass on your feedback to everyone involved.
We truly appreciate your support and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Top Quality product
Quality product at fair price helpful sales staff. Delivery personnel exceptional
June 10, 2026
Reply from Fairway Furniture
Thank you for your fantastic review! We're delighted to hear that you found our product to be high quality and fairly priced. It's also wonderful to know that our sales team was helpful and that our delivery personnel provided exceptional service.
Your feedback is greatly appreciated, and we hope you enjoy your new furniture!
Kind regards, Fairway Furniture
All staff very polite and helpful
June 15, 2026
Reply from Fairway Furniture
We're delighted to hear that our team were polite and helpful. We really appreciate your kind feedback and support.
Smart, Polite & helpful staff
Smart, polite and helpful staff.
I had no problem in selecting and ordering the product I require.
May 20, 2026
Reply from Fairway Furniture
Thank you for your wonderful feedback! We're delighted to hear that our team were polite and helpful and that you found the process of selecting and ordering your product straightforward. Providing excellent service and making the customer experience as easy as possible are always our goals.
We appreciate your feedback and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
Reply from Fairway Furniture
Thank you for taking the time to leave us a 5-star review! We're delighted to hear you found our customer service helpful and our delivery quick. We look forward to welcoming you back in store soon.
Reply from Fairway Furniture
Thank you for your kind review! We're pleased to hear that you were happy with our customer service and that our updates kept you informed throughout the progress of your order and delivery.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards, Fairway Furniture
Excellent and friendly service
Excellent and friendly service, with my order arriving sooner than expected
June 4, 2026
Reply from Fairway Furniture
Thank you for your wonderful review! We're delighted to hear that you were pleased with the service received and that your order arrived sooner than expected.
We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind regards, Fairway Furniture
All staff were always very friendly and…
All staff were always very friendly and helpful!
May 29, 2026
Reply from Fairway Furniture
Thank you for your 5 Star review! We're delighted to hear that our team was always friendly and helpful when you visited our store. We really appreciate your feedback and look forward to welcoming you again soon.
Good communication throughout the order…
Good communication throughout the order and waiting for furniture to be delivered
June 4, 2026
Reply from Fairway Furniture
Thank you for your 5-star review and for choosing us for your furniture purchase.
We're pleased to hear that you've been happy with the communication throughout your order. We know how important it is to keep customers informed while they wait for their furniture to arrive.
Kind regards, Fairway Furniture
Really good service from Bradley and…
Really good service from Bradley and the staff who answer the phones. Bradley kept us up to date on the progress of delivery and helped my elderly parents to choose the perfect beds and sofa.
The deliveries went smoothly and the communication regarding the due times was amazing.
Won’t buy furniture from anywhere else in Plymouth
May 1, 2026
Reply from Fairway Furniture
Thank you so much for your wonderful review. We're delighted to hear that Bradley and our team were able to provide such a positive experience for you and your parents.
Helping customers find the right furniture is something we take great pride in, so it's fantastic to know that Bradley kept you well informed throughout the process and assisted your parents in choosing the perfect beds and sofa.
We're also pleased that the deliveries went smoothly and that our communication kept you updated every step of the way.
Your kind words and loyalty mean a great deal to us. Thank you for choosing us, and we look forward to helping you with any future furniture needs.
Kind regards, Fairway Furniture
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