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2.6
14 reviews
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Do not trust this company. If anything goes wrong with the van, even if it's a few days or weeks after purchase, you will be left out of pocket. They are absolutely not interested once the van has left their unit. Absolute conmen.
Travelled to Falkirk after being sent a video of a vauxhall vivaro.
Took it for test drive.
Seemed very rushed , stupidly bought the van after reading all the postive google reviews.( now realise all fake !!)
On way home realised rev counter not working. So contacted the following day.
After closer inspection the damage on the van was way more than a wee dint !
So we returned the van under the 7 days money back guarantee.
It took trading standards over 3 weeks to get most of our money back, they held £500 back.
8 weeks down the line , we've threatened them with Court action but they are ignoring our emails and letters.
I dont know what Falkirk council are doing or if they are in business together .
This statement is on the bottom of all their car sales.
Not worth the ink its written in !!
Avoid !!
Why Buy From Us:
We here at Falkirk Van Sales are a small family run business and pride ourselves on bringing you the very best used vans we possibly can with 95% of our stock being bought directly from the leasing companies, all our vehicles are thoroughly checked and inspected by our trained in-house light commercial specialists and supplied with a minimum 6 month MOT.
Being FCA and LOCAL Authority registered you can feel safe that you will be treated in the proper manor with our GUARANTEE that if things are not just spot-on with the sale we will offer a full MONEY BACK promise within the first week of the purchase date taking the risk out of buying a pre-owned light commercial vehicle.
Bought an absolute lemon.
I originally had issues, like many others it seems about delays with the vehicle being ready once bought. It wasn't a massive issue but it was 4 days longer than expected. Another issue was some confusion about which vehicle i was getting as there were 3 of the same models but at different price points, it was a bit of a farce.
I've had the vehicle just over 3 months and i've had a persistent fault with the dpf (which the warranty on the vehicle doesn't cover). I've had to have it removed from the vehicle and fully cleaned at a cost of over £400 and now i have to replace sensors on it at an additional £200. I've had it in for a full service and have been told that both front arms, shock absorbers need replacing and the brakes have not been replaced correctly when last sorted, which will now cost me well over a £1000 to get it to a decent standard. It seems their full vehicle checks are aquick glance over.
Deals with this company in April 2025 and back in March 2022,absolutely first class,gave me a good price for the van i traded in and new vans i bought,they went that bit extra for you
Mr foy
Inverness
Love this place great selection came all the way from Croydon thanks to the guys extremely pleased with this purchase
Purchased a 2017 Citroen Relay from this dealer really friendly & great staff went a test drive and everything was ok after deposit was paid got my van 3 days later thanks very much guys 😁
I just bought a ford ranger. Great service. really friendly and a huge selection of vans. Some complaints on here are unjustified...I got the impression they just buy up ex lease vehicles and sell them on. Most of which are usually looked after and have been dealer serviced.
So you know the risks, as with any other purchase. I got the 6 month warranty sorted same day as collection. drove away very happy. I would recommend this company for value. of course there is always risk with any vehicle private or trade. You get the excellent warranty so happy days.
Falkirk vans have done themselves proud. Good selection of vans, at unbeatable prices.
STAY AWAY FROM FALKIRK VAN SALES.
WE PAID A DEPOSIT OF £300 A FEW WEEKS AGO FOR A WHITE DFSK EC35 VAN AND WERE DUE TO GET IT ON 15/04/24.
HOWEVER IT WASN’T READY. WE WERE ADVISED IT HAD FAULTS, NOW THIS IS A BRAND NEW PRE REGISTERED ELECTRIC VAN!!!
THAT IT NEEDED TO GO TO THE MAIN DEALER AND THEY DIDN’T KNOW WHEN IT WOULD BE BACK.
THEY KNEW WE NEEDED THE VAN BY THE MONDAY 15th APRIL.
BY THE 20th THEY STILL DIDNT KNOW WHEN IT WOULD BE READY AND ARE STILL ADVERTISING IT FOR SALE.
WE HAVE SINCE ASKED FOR OUR DEPOSIT BACK AND HAVE BEEN IGNORED ON NUMEROUS OCCASIONS.
STAY WELL CLEAR.
WE ARE ONLY HIGHLIGHTING THIS SO NO ONE ELSE GETS TAKEN IN LIKE US!!
Steven couldn't have been more helpful with our recent van inquiry offering a respectful and professional approach and nothing was too much trouble, even sending out a close inspection video of the van we were interested in.
BEWARE of dealing with this company. If as a last resort you feel you need to use this company take an experienced mechanic with you. The van we bought had been tampered with enough to make it leave the yard it cut out within 30 minutes!!! When phoned we were told to bring it back, that lead to weeks of misery. Plus paid £500 pounds for a warranty that was never purchased as Momentum Warranties knew nothing about us. DO NOT BUY FROM THIS DEALER. SHARKS.
I bought a van from Falkirk Van Sales. It came with a 12 month warranty from 'Momentum Warranties'.
The back doors didn't close properly - my mechanic said the van had been involved in a crash and pointed out the evidence of this. Momentum Warranties refused to pay out for the repair as the warranty is for 'engine faults only'.
8 weeks later the van broke down. Needed a new engine. Stephen Rooney, the owner of Falkirk Van Sales, said his mechanic could help me if I waited 3 months. When I challenged him about this he said that he didn't really have to help me as the van purchase was now outwith his 4 week 'responsibility' period.
I contacted Momentum Warranties who then told me their maximum payout is £1000. I had to pay the other £6000 myself.
I should have seen by the fake tan and the second hand Bently that Falkirk Van Sales is not a quality vehicle dealer. Buy from them at your own risk.
I do not recommend and serious regret my experience with them.
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