Terrible Experience – Misleading Prices and Rude Staff
This was by far one of the worst hotel experiences I’ve ever had. The property advertises completely different prices online than what they actually charge at the front desk. Even the information provided over the phone was false. When we arrived, we were told to pay additional charges that were never mentioned during booking.
The receptionist, Sharon, was extremely rude and dismissive. The next morning, I spoke with Tanya, who claimed to be the general manager, and she was equally unhelpful and uninterested in resolving the issue. Instead of addressing our concerns, she said she had a meeting and walked away — apparently her meeting was more important than dealing with customers who were clearly being misled.
Several other guests checking in right after us faced the same issue, which shows this isn’t a one-time mistake — it’s how this hotel operates. They seem focused only on squeezing more money out of guests rather than providing honest service or basic hospitality.
I strongly recommend avoiding this place. There are far better hotels in the area that are upfront about their prices and actually value their customers.