Farmacialoreto Reviews 

23,524
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Ordinato istant bronzer di australian gold e arriva Lotion sunscreen di australian gold Mi prendono pure in giro dicendo che il produttore ha cambiato il pack, cosa non vera perché sono assidua c... See more

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Rated 5 out of 5 stars

Staffs are very accommodating with my concerns. They respond to my emails ASAP. Parcel is well packaged and complete. We appreciate your service to ship PreNAN HMF here in the Philippines since a lot... See more

Company replied

Rated 5 out of 5 stars

We bought two specific supplements from Farmacia Loreto and within 24 hours they shipped the order to Greece! We received the products in 5 working days and everything was perfect! We will definitely... See more

Company replied

Rated 3 out of 5 stars

Updated version below.... I ordered a serum which was never delivered. I tried to contact them and they responded after 3-4 days saying they tried to deliver it. I asked them if I can come to pick... See more

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3.2

Average

TrustScore 3 out of 5

24K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(23,524)

1,975 reviews in the last 12 months

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Rated 5 out of 5 stars

We will definitely buy from here again

We bought two specific supplements from Farmacia Loreto and within 24 hours they shipped the order to Greece! We received the products in 5 working days and everything was perfect! We will definitely buy from Farmacia Loreto again. No extra costs and very reliable shipping.

July 14, 2023
Unprompted review
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Reply from Farmacialoreto

Grazie, siamo lieti di aver soddisfatto le Sue aspettative

Rated 4 out of 5 stars

About order cancellation

I canceled my order because DNL asked for over £30 extra shipping to UK, on top of the £20 I had already paid for UPS shipping. The return process was long, and I had to remind myself more than once by writing to the support service. As a result, for an order that was placed on June 5, only today I received a refund. Thank you for this, of course it was a long time, but at least the money was returned in full

June 5, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, il rimborso per ordini rifiutati viene corrisposto tramite metodo di pagamento utilizzato al rientro della spedizione.
Gli oneri doganali del suo paese non sono compresi nelle spese di trasporto indicate.
Restiamo a Sua disposizione

Rated 4 out of 5 stars

The expiration date of product not…

The expiration date of product not always latest.

June 16, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, Le ricordiamo che il reso o la sostituzione sul nostro sito sono gratuiti. Non esiti a contattarci per ricevere assistenza

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Rated 5 out of 5 stars

Thankful for your help

Amazing thank you for sending this out so quick you are a life saver! It worked and I'm recovered!

June 1, 2023
Unprompted review
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Reply from Farmacialoreto

Grazie, ne siamo lieti!

Rated 5 out of 5 stars

I can’t speak for other reviewers…

I can’t speak for other reviewers experience who have left a bad review, but personally for me I found the service, products and speed of delivery amazing, especially as it’s become more complicated ordering from abroad to the UK these days. I suspect some of the bad experiences may have happened during covid and the early days of post Brexit when it seemed every online company was struggling with delivery companies, volumes and nobody knowing the new rules. You do also have to do your own homework in the UK now, and keep your total order under £135 (including shipping costs) if you want to avoid extra customs charges etc - which I think many people don’t realise. I can’t get the products I found while in Italy in the UK, so I was glad to be able to get them here. The shipping cost is more expensive post Brexit, but the prices are pretty good so I don’t mind at all, and best of all I ordered super early in the morning and it was delivered the next day!! Amazing!! Looks like they have also switched to DHL (as it said UPS when ordering), which personally I prefer. I used to rate UPS but find them to be so unreliable these days, especially for international shipments. I will definitely be ordering from them again.

May 24, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, La ringraziamo.
Siamo felici di aver soddisfatto le sue esigenze
Ci auguriamo di poterla servire ancora in seguito

Rated 1 out of 5 stars

Following my previous review

Following my previous review, the worst experience ever. My order 133876 is still not refunded from the pharmacy, therefore they stopped replying to my emails! The order was sended back on 28.04.2023

April 27, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente abbiamo avviato la richiesta di sdoganamento, ma l'ordine non è ancora rientrato, come le è stato comunicato via mail.
Non appena lo riceveremo emetteremo rimborso a Suo favore
Cordialmente

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Rated 5 out of 5 stars

I will forever be your customer

I will forever be your customer. I order from the UK and I am so happy about the prices and the delivery. You are so quick and efficient. Thank you 🙏🏼

March 2, 2023
Unprompted review
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Reply from Farmacialoreto

Grazie, ci fa piacere leggere la Sua opinione!

Rated 5 out of 5 stars

This is the third time I order products…

This is the third time I order products from Farmacialoreto, I am very satisfied with the products and service.

March 28, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, siamo lieti di aver soddisfatto la sua esperienza d'acquisto.
Ci auguriamo di servirla ancora in seguito

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Rated 5 out of 5 stars

Very happy with my purchase- extremely…

Very happy with my purchase- extremely well packaged and delivery service- Also very quick experience from ordering to delivery
Eye Shadow perfect- although shipping costs very expensive but still very satisfied- thank you

March 8, 2023
Unprompted review
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Reply from Farmacialoreto

Dear Customer, thank you very much for your feedback.

Rated 1 out of 5 stars

The worst pharmacy

The worst pharmacy! I ordered PRODUCTS FROM THEM one month ago and paid for delivery to UK £20. as soon as order arrived to UK i have been told to pay extra £40. I send several email to customer service but nobody bothered reply to me . Do not advise to anyone this company especially for client from UK

March 22, 2022
Unprompted review
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Reply from Farmacialoreto

Dear customer, we apologize but the courier has blocked your shipment which is still in customs. we have refunded your order.
we are sorry

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Rated 1 out of 5 stars

The worst pharmacy

The worst pharmacy! I ordered a couple of products for my face and what they sent me was completely something else. They sent me a product for cats and dogs. Customer service said they would look into it but it has been more than week and i have tried to contact them many times. They don’t reply or give me an answer. The least they could do in this case is refund me or send me the right product but no. They took my money and disappeared. I will never buy from it again👎👎👎👎👎👎👎👎

January 25, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, ci dispiace per l'accaduto. Sollecitiamo la logistica per una pronta risoluzione, Cordialmente

Rated 1 out of 5 stars

a very terrible website, cancelled orders without reason

order ID 4962497,they cancelled the orders and sent shipment confirmed email at the same time, what a ridiculous company. In addition,you can never get an explanation for the reason. worst things is you can lose money because of the exchange rate.

January 4, 2023
Unprompted review
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Reply from Farmacialoreto

Gentile cliente, ci dispiace quanto afferma. Le è stato rimborsato l'importo totale speso tramite metodo di pagamento utilizzato. Restiamo a Sua disposizione. Cordialmente

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