Hello, thieves !!!! My order was delivered by me finally after 10 business days or even more but was destroyed I took all the photos and right after I got it I wrote a message to support but still... See more
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I have now been purchasing Quite a few times, and we are very pleased with prices vs. Quality, knowing the lead time is somewhat extended, we simply order a couple of weeks before running out! Then... See more
I like using this website for my needs but trying to estimate an arrival date is impossible and lengthy. My orders will usually take 5-7 days just for processing alone, then shipping time. My order ha... See more
Company replied
I made a fairly large order. There was a delay with delivery, in the end it was delivered in 11 days (including weekends). I contacted customer support to clarify the status via email, where they resp... See more
Company replied
Company details
Written by the company
Farmacia online donde encontrarás todas las marcas y productos de farmacia y parafarmacia online al mejor precio. Promociones y envío gratis.
Contact info
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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They are the worse the tracking numbers…
They are the worse the tracking numbers don’t work and the orders take forever, is the second time I call them to get a new tracking number and they just tell me to wait. Please don’t order here.
April 8, 2025
Unprompted review
Reply from Farmaciasdirect
We’re truly sorry for the inconvenience you've experienced. Due to recent changes in our logistics operations, some tracking numbers have taken longer than usual to update or reflect progress. We understand how frustrating this is and are working to resolve these issues. If at any point you prefer not to wait, you’re always welcome to request a cancellation and full refund.
I placed an order for more than 80euros…
I placed an order for more than 80euros on 31 march.
to date have only received confirmation followed by a note of delay with no reason given. e-mail CUSTOMER SERVICE is an automated joke.
TAKE GREAT CARE WITH THIS COMPANY
March 31, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We truly regret the inconvenience caused by the delay in your order. During this month, we sent an email informing that we are currently making improvements to our logistics in order to offer a better service to all our customers. We’re sorry if this communication didn’t reach you properly.
Regarding your concerns with our customer service, we appreciate your feedback and are working to improve this experience as well. If you need assistance with your order or would like to request a refund, we kindly ask you to contact us directly through our help form or support email — we’ll be glad to assist you personally.
Thank you for your patience and understanding.
Best regards,
Customer Support Team – Farmaciasdirect
I place my order EU#8008 on the 26th of…
I place my order EU#8008 on the 26th of March and no news since then. Tried to contact through customer service form - no response. Email address on the Web site is noreply email which is ridiculous. No possible way to get this sorted. Big shame, Spain based company just scamming Europeans.
April 5, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We sincerely apologize for the inconvenience caused. We are currently undergoing improvements in our logistics processes to optimize our service. Unfortunately, when you placed your order (EU#8008) on March 26th, we were in a transition phase that has caused delays in order processing and shipping.
We understand your frustration, especially with the lack of response through our contact form. We are also reviewing our communication channels to ensure better support moving forward.
We expect your order to be dispatched by the end of this week and appreciate your patience and understanding during this time.
We are working hard to resolve this situation and improve your experience with us.
Sincerely,
The Farmaciasdirect Team
No shipping info after a week
Placed an order on 28Mar2025 for €89,97 and still haven’t received any updates for order EU#8156.
Getting really worried due to the bad reviews and that I will have lost my money and will have to spend more money now on a legit website.
Can someone please provide me with a tracking number for my shipping or cancel the order and reimburse my money?
March 28, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We truly regret the situation you're experiencing with your order EU#8156 placed on March 28th. We understand how concerning it can be not to receive updates, especially when trust is so important.
At the moment, we are in the process of improving our logistics systems, which unfortunately has led to delays and affected our usual response times. Your order was placed during this transitional phase, and we sincerely apologize for the inconvenience this has caused.
We are doing our best to expedite shipments, and we expect to have your order dispatched by the end of this week. If you still prefer to cancel and request a refund, please rest assured that your money is not lost—we will process your reimbursement accordingly if the order hasn’t yet shipped.
Thank you for your patience and understanding. We are working to resolve this as soon as possible and to improve your experience with us.
Sincerely,
The Farmaciasdirect Team
Farmacias Direct is really bad
Hi, good afternoon!
Could you please let me know the new status?
The company does not provide the status and simply dont care about it.
It is unacceptable that there is such a delay and that the customer is not even informed of your error. If there was an error on the website and by the company Farmacias Direct, it is mandatory that there be some contingency plan for the customer. This is no joke. My baby needs to drink soy formula milk. It is the food she needs.
I understand that mistakes can happen. But mistakes without even giving a damn about the person who makes the website happen, that is just too much.
I demand that the available amount of milk you have be sent in advance. I urgently need my merchandise.
Please update me as soon as possible. I will wait or if not, I will resort to legal means to continue with this huge disrespect from Farmacias Direct.
March 24, 2025
Unprompted review
Reply from Farmaciasdirect
Hello,
We sincerely apologize for the distress and inconvenience you’ve experienced with your order. We understand the urgency of your situation, especially regarding your baby's needs. Please know that we are currently undergoing improvements to our logistics processes, which have unfortunately caused delays and a lack of communication.
We acknowledge that this is unacceptable, and we deeply regret that we have not been able to provide the timely updates you deserve. We want to assure you that your concerns are being taken seriously and we are working hard to resolve this issue as quickly as possible.
As we are still in the process of transitioning, we kindly ask for your patience while we expedite your order. We expect to be able to ship it soon and will make every effort to get the necessary items to you as quickly as possible.
If you require further assistance, we encourage you to contact our customer service directly, and we will prioritize your case.
We truly appreciate your understanding during this time and apologize for the frustration and inconvenience caused.
Sincerely,
The Farmaciasdirect Team
avoid this company
i have made two orders 7 days ago, but till now i havent received a tracking number. i have wrote them countless times, no answer. i dont know what to do now
April 4, 2025
Unprompted review
Reply from Farmaciasdirect
Hello,
We sincerely apologize for the inconvenience you have experienced with your orders. We are currently undergoing improvements in our logistics processes to optimize our service, which unfortunately has caused delays and a lack of communication regarding your orders.
We understand your frustration with not receiving a tracking number and not having received a response. Please know that we are working to resolve these issues and expedite the processing of your orders.
We kindly ask for your patience as we work on shipping your orders. We expect to be able to send them out soon, and you will receive tracking information as soon as possible.
We truly appreciate your understanding during this time. If you still need assistance, please contact our customer service directly, and we will prioritize your case.
Thank you for your patience and understanding.
Sincerely,
The Farmaciasdirect Team
Is this company a Scam
Is this company a Scam - i tried to make an order and when i tried to connect with my bank to pay it was rejected - there are so many negative reviews
March 29, 2025
Unprompted review
Reply from Farmaciasdirect
Farmaciasdirect is a legitimate online pharmacy, but like any business, it has received both positive and negative reviews. Many of the negative reviews seem to be related to delays in shipping, stock availability issues, and difficulties with customer service. If your payment was rejected when trying to place an order, it could be due to a bank security measure rather than an issue with the company itself.
If you have concerns, it may be best to research alternative pharmacies with more reliable reviews or ensure you are using a secure payment method. Let me know if you need help finding reputable alternatives!
I wrote a 1 start review a few days…
I wrote a 1 start review a few days ago.
EU#7355
Complete scam, my details have been given to a third party who is now sending me links telling me my items will.be delivered. I have requested a refund from an none give. They guys are e a complete scam and have stolen 85 euros from me. Do not use under any circumstances
March 18, 2025
Unprompted review
Reply from Farmaciasdirect
We sincerely regret the situation you have experienced. We want to assure you that we take these matters very seriously and are continuously working to improve our processes and ensure transparency in our service. Your feedback is valuable to us, and we are committed to addressing any issues that may arise. We understand your frustration and appreciate your patience as we strive to provide a better experience for our customers.
Never again!
We have been waiting 6 days for our order. An inquiry brought nothing. The service is a disaster,it was promised that the package would arrive within 24 hours. Nothing has arrived till today. This pharmacy can be forgotten.
Update: After four inquiries, we received the package after 10 days. without any information. Here I will never order anything!
March 20, 2025
Unprompted review
Reply from Farmaciasdirect
Hello,
We sincerely apologize for the delay and any inconvenience this has caused you. This is not the experience we want for our customers. Please provide us with your order number via private message so we can investigate the issue and find a solution as soon as possible.
We truly value your feedback and appreciate your patience. We will do our best to resolve this matter promptly.
Best regards,
The Farmaciasdirect Team
It's fine
It's fine. The prices are quite cheap. Delivery took more than a month, but for products You need in the long run, it's fine. The biggest problem is the customer service, I don't know if the form works on their Web page, I waited for an answer for more than a week, the phone was always busy, I could get an answer after contacting their Instagram page
It's fine and if they fix their customer service issues and delivery estimates, it could be great for the price
March 10, 2025
Unprompted review
Reply from Farmaciasdirect
Thank you for your honest feedback. We're glad to hear that you find our prices competitive and that our products meet your long-term needs. However, we sincerely apologize for the delays in delivery and the difficulty in reaching our customer service. We are actively working on improving our response times and ensuring that all communication channels function smoothly. Your input is invaluable, and we truly appreciate your patience. We hope to offer you a much better experience in the future.
Reply from Farmaciasdirect
Thank you for your 5-star review! We're thrilled to hear that you're happy with the fast delivery and the product. We look forward to serving you again soon!
It is not a scam site, but there are problems in managing sites with different TLDs.
I placed the order on the international site .eu on February 14th; the next weeks I tried to ask for information on when the package would be shipped twice, but no one answered me. After I found out that there is a Spanish site .es ( the .com redirects to the Spanish site); I contacted support via chat of this site and they found my order on the other site. They explained to me that there was a missing item. They then refunded me for the missing item and proceeded with the shipment. I think it would be better if they use the same site and not two different sites for international and Spanish orders.
February 14, 2025
Unprompted review
Reply from Farmaciasdirect
We're very sorry for the delay and the lack of response. We understand how frustrating this must be. Please know that we are continuously working to improve our service. Your feedback is valuable, and we will take it into account to ensure better communication and efficiency in the future.
Scam!!
Scam!!
Awaiting delivery 40 + days. Customer service not replying. Phone number is not connecting.
February 26, 2025
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the delay and the frustration you've experienced. This is not the experience we want for our customers. We encourage you to reach out to us via phone during our business hours (Monday to Friday, 9:00 AM to 2:00 PM) for immediate assistance. We are committed to resolving this issue as quickly as possible. Thank you for your patience.
It’s a scam
It’s a scam, stay away, I placed the order on the January 14, still nothing, tracking number doesn’t exist
January 14, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We are truly sorry for the experience you are having with your order. We understand how frustrating it can be not to receive the correct tracking information. Please give us a call directly so we can investigate your case and offer you a solution immediately. We are here to assist you and address any concerns you may have.
Sincerely,
Farmaciasdirect Team
They are truly scammers
They are truly scammers. I placed an order 3 weeks ago and they provided a fake tracking number. Customer service never replied. Never ever order from them.
January 21, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We sincerely apologize for the negative experience you’ve had. We understand how frustrating this situation must be, and we want to assure you that this is not the standard of service we aim to provide.
We take your concerns very seriously and would like to investigate your case further. Please contact our customer service team, available Monday to Friday from 9:00 AM to 2:00 PM, so we can verify your order and resolve the issue promptly.
Thank you for bringing this to our attention. We deeply regret the inconvenience caused and are committed to making things right.
Terrible!
The order was placed a month ago and still has not been shipped. Customer service is silent. This is very mean of you, especially when it comes to medications that are in dire need.
December 18, 2024
Unprompted review
Reply from Farmaciasdirect
Dear Customer,
We deeply regret the delay with your order and sincerely apologize for the inconvenience caused. We understand the critical importance of receiving your medications promptly and recognize how upsetting this situation must be.
The delay is due to unexpected issues with product availability from our suppliers, which have affected our usual shipping times. We are actively working to resolve this and ensure your order is processed as quickly as possible.
Please reach out to our customer service team so we can provide you with an update and work toward a resolution. Your feedback is essential, and we are committed to improving our service.
Kind regards,
The farmaciasdirect Team
Avoid at any cost
Avoid at any cost. Contacting my bank to oppose the payment. They didn’t write the proper zip code on my order, parcel is no where to be found, transporter is a disaster, never again.
January 6, 2025
Unprompted review
Reply from Farmaciasdirect
Dear customer,
We sincerely apologize for the inconvenience you've experienced with your order. We understand your frustration regarding the issues with the shipping address and the delivery process. We are committed to ensuring that every order is handled accurately, but it seems that an error occurred in this instance, affecting your delivery.
We are actively working to improve our processes, including our shipping and customer service systems, to prevent situations like this from happening in the future. We regret that your experience was not up to standard, and we take your feedback seriously as we strive to enhance our service.
Thank you for sharing your experience, and once again, we apologize for the trouble this has caused.
Sincerely,
The farmaciasdirect team
Been waiting for almost a month.
Been waiting for almost a month.
No update on delivery
No answer from customer care
Very poor
Avoid
December 5, 2024
Unprompted review
Reply from Farmaciasdirect
We sincerely apologize for the delay and the lack of communication. We understand your frustration and are truly sorry for the inconvenience caused. Due to the high volume during the holiday season, some delays have occurred, but this does not excuse the lack of updates from our side.
We are currently reviewing your case and will reach out to you as soon as possible to resolve the issue. Your feedback is important to us, and we are working to improve our customer service and delivery processes. We truly appreciate your patience and understanding.
ATTENTION - AVOID SCAMMERS! Fooling people who came for MEDICINE IS EVIL!
I believe these are scammers, as I have been ordering stuff on the internet since years and being a makeup artist I do it A LOT from all around the world and I have NEVER encountered such bad service!
Order hasn’t been shipped in over 10 DAYS! Who ships items so long??
Numerous messages left to customer service and IGNORED! I have being fooled around and I can take things very seriously if something is being very important for my Job and affects it in any way and I might take legal action if in severe cases, not like the clients who give up on their money! And it’s not about money, it’s about Care. Customer Care. And I know how important it IS. As I am required to Care as well!
Anyone who was scammed by them and never recieved help or your orders - feel free to text me, I know good lawyers! My case is not that severe, but this is a Pharmacy and imaging someone ordering medicine they need and getting such ugly treatment makes me very sad. Considering the fact that sales mainly attract people are trying to save money, which would mean that They need it - makes it even worse!
December 11, 2024
Unprompted review
Reply from Farmaciasdirect
We are truly sorry to hear about your disappointing experience and the frustration it has caused. We understand how critical timely deliveries are, especially when it impacts your work and well-being. During the holiday season, the significant increase in demand and logistical challenges can unfortunately lead to delays, and we deeply regret that this has affected your order.
Your concerns about customer care are valid, and we are committed to improving our communication and service to prevent situations like this. At Farmaciasdirect, we take our responsibility as a pharmacy very seriously and strive to ensure that all our customers feel cared for and valued.
We sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention. Your feedback helps us address these issues and work towards a better experience for all our customers. Thank you for your understanding, and we hope to regain your trust in the future.
Poor service
Apparently item not in stock. Item sent late. No reply to sent contact form. Track and trace number that does not allow tracking. Another message sent through contact form. No reply either. 19 days, still no product.
Courier service indicates they never received a package. Numerous contact forms sent, emails sent, found a phone number and called 6 or 7 times to Farmacias Direct. Well, there's nothing direct about it. No answer. Already contacted the bank and Mastercard.
I see they replied with a long apology message here on TrustPilot. They do have time for that.
December 18, 2024
Unprompted review
Reply from Farmaciasdirect
We deeply regret the inconvenience you've experienced. It’s completely unacceptable that your order has been delayed for so long, and that you haven’t received any proper updates from us.
The situation you’re describing, with the item not being in stock, delayed shipment, and lack of communication, is far below the standard we aim to provide. We understand the frustration of not receiving timely information and tracking updates, and we sincerely apologize for the lack of response to your inquiries.
Please know that we are working to address this issue and ensure that your order is delivered as soon as possible. If you prefer, we can also proceed with a refund.
Thank you for your patience, and again, we apologize for the delay and lack of communication.
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