Farmae Reviews 

Good price, courteous delivery, goods as described

Unfortunately I also have to write a negative review. I've shopped on this website for several years when living in Italy and never had an issue but apparently something has changed. I've ordered 4 times from the EU website and despite having my order partially refunded every time because the website was misleadingly showing product in stocks, I didn't have problems with the shipping. For my last order though I am still waiting on an update on the shipping (20/03) of the products as the tracking number provided is not working and I am not getting any reply from customer support. So I am advicing to not buy from this website anymore.

PLEASE DO NOT ORDER FROM THIS WEBSITE!!!!!!!

I ordered something few days ago which is still “Not processed”
I tried many times to contact the
Customer service about my order but there is no response from them.
Then I wanted to cancel my order but that’s not possible on the website.
The phone number is not existing.
Now my money is gone and I didn’t receive anything.

Horrible!!!! They take your money and you wait and wait for your order. Customer service is non-existent. Shame on them!

Should be avoided at all costs. They don't deliver and there are no refunds. I lost time on my cat treatment. better to ask your vet or near petstores, especially if your pet needs the medication quickly.

Terribile. I ordered something in july and had a perfect experience (the rating here was so much higher). I then ordered like 5/6 products in february and I chose them because of the promised shipping in 24/48h. Not only they shipped the package five days after I placed the order, they only shipped it asap because I kept texting them on Facebook as they don’t have a real customer service anymore. When I texted them three days after I placed the order (worried because I checked this site again to see the rating), they told me they were waiting for two products to arrive so I could cancel those products from my order or wait three more days. Overall a terrible experience, will never order from them again.

They did not sent one item and even though they said they would reimburse me, they haven't... It's been almost 2 months.
Plus they never reply to my requests of reimbursement

Inadequate service.

I have been a satisfied customer with Farmae for several years; up until my most recent experience, it has been five stars. So disappointed with the lack of communication on Farmae’s part. I made an order and the order was billed to my charge card using Pay Pal. The order never arrived. No phone service with Farmae so I had to write a message asking where the order was. Meanwhile paid my charge because there were never problems prior. The email reply stated that the order could not be fulfilled because the product wasn’t available. I was told a refund would be sent. Not yet received and I needed to write a second message to which I have no answer. If an order doesn’t arrive and can’t be fulfilled, why do I, the customer, need to inquire. Farmae dropped the ball; never notified me and still no refund.

My order was cancelled but no notifications were sent to me.

If I could give this review a zero, I would! I ordered from them for the second time (shame on me) and for the second time, my product was out of stock. They took almost 10 days to tell me they didn’t have it (while still advertising it was for sale) and another 7 days to refund my money so they kept my money for 17 days when they knew they never had my product. No one helped in customer service and they
still show they have an item that they don’t have. Terrible company, terrible customer service, lots of fraud.

Orribile experience! Avoid this company, it is a scam. I ordered some products that never arrived. After reading all the negative reviews,I am doubting I will ever receive my money back.

Customer service is non existant, I never had a response to my emails.
Because 3 days after I placed the order I had not a single news I decided to open a dispute on Paypal.
Some kid from the domain Farmae.ES reach out quickly to say exactly this:
"Estimado cliente
....... ha sido enviado hoy.
Plazo de entrega de 2 a 3 días laborables.
Saludos cordiales Claudia C"

Two days later, they provided some kind of invoice.
And the next day after they sent some kind of tracking number which hasn't start to work 5 days later.
AVOID

Prompt service. We've used them during Christmas, ordered online, received our package on time and it was nicely wrapped with a Christmas sellotape on it - very kind. Highly recommending!

Customer service inexistent. Placed an order and received, after a week from it, a refund for half of the products saying that these items were actually not available in stock, despite resulting as such in their website. Among the products bought and delivered there was Rapid White Teeth whitening kit. When I decided to start the whitening treatment (15 days from receiving the order) and opened the box, I found out one item was missing (the whitening accelerator). I have filled twice their website form to contact customer service and many days have passed and I have not received any reply yet. I spent around 20 euros for a whitening kit which is useless without all the products needed for the treatment and Farmaè is not taking any responsibility for the missing product and even worse ignoring completely the client complaint. I will never purchase again from their website.
Aggiungo in data 7 febbraio 2025, e questa volta lo faccio in italiano nel caso in cui il Customer Service di Farmaè non avesse capito quanto da me sopra indicato (questo in risposta alla loro ridicola risposta) che il form sul loro website l'ho inviato non una, ma ben due volte, e con oggi (come da loro suggerito) tre volte. Essendo Famaè a conoscenza con il tramite di Trustpilot del mio nome e cognome, email e numero di telefono incluso il numero ordine, avrebbero potuto benissimo telefonare o scrivere in risposta a quanto da me lamentato, cosa non fatta. Ripeto, sito da evitare, Customer Service inesistente.
Today's 23/02/25 I am adding to this review the fact that after an exchange of emails which lasted 1 week with Farmaè Customer Service (they finally contacted me on 12/02/25), and after having declined the offer of a 9 euros store credit voucher, I have received full refund (around 18 euros) on 20/02/25, after their courier had collected the damaged product, which I had to nicely packed for them to pick up. My review of their service does not change. I confirm they deserve 1 star. I am providing this final information for transparency and a full picture on the case.

I placed an order on their website on January 24th because they promised delivery within 4 working days. However, since then, I’ve received no updates despite sending 3 emails. There has been no communication at all, such as an acknowledgment that they are processing my order or a confirmation of when I can expect delivery. It's impossible to reach customer service, except through the contact form. I’m planning to request a refund, but I'm unsure if I’ll be refunded for the products since there’s no customer service available. Avoid this company at all costs!

When I place an order I assume since they have charged my credit card they have the item in stock...No the last 4 times I've placed an order a few days later I get a message that they no longer have the product. Yes I do get a refund but it is a big waste of my time, the system should not allow me to make an order from the start if they don't have the stock!

I ordered not on Farmae.it but on Farmae.eu website. I ordered and then decided to read reviews. The reviews were bad and I was upset that my parcel might not arrive. But fortunately, after 14 days the parcel arrived in Ireland. Of course minus a star for the long delivery. Sometimes it comes faster from China

Still waiting for return of my money. They could not deliver and decided I would receive my money back. We are talking about September 13, 2024. I had such high hopes but . . . Concerns order #1200052900
Suddenly you cannot find my order??? See my order number for you convenience.

There was a difficulty in the delivery of my order, caused totally by the Irish courier DPD. Farmae stepped in and reissued my order and provided support by email. I'm very impressed.