We have sold two houses through FH. It's difficult to separate the housing market from agent performance sometimes, but we did feel that we got value for money - especially on the second sale. Spe... See more
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I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined an... See more
Company replied
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without wh... See more
Company replied
Making a move is always suer stressful but Nicole at the Lancaster branch made our lives much better by her professionalism and keeping us informed throughout... The same goes for all the staff.... See more
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3.6
Average
236 reviews
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Replied to 100% of negative reviews
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DO NOT RENT FROM FARRELL HEYWORTH IN LEYLAND!
After trying to increase the rent yet again just before the 1st May changes Farrell Heyworth have now placed the house we are in up for rent way below the previous continually increasing rental amount being paid by my wife and I. When questioned an excessive email response once again blaming the landlord was received, in which legal obligations and court action were also referenced. Awful communication to receive as a current customer! Having read other reviews across a myriad of review platforms, including staff feedback on the Glassdoors website, it is clear that this company has zero understanding of Treating Customers Fairly or basic customer service in general. I have no doubt that once a new tenant is in this poorly maintained property situated in Leyland they will continue to increase the rent way above a fair value once again (with the current rent being advertised being way above this properties value). I write this review to warn others to go with other estate agents in the North West/Leyland area - my wife highly recommends New Lease who provided great customer service to her for almost a decade. This is a warning for landlords too, who Farrell Heyworth openly blame for essential repairs not being carried out and for consistent, excessive rent increases. Our experience, along with other recent tenants we have spoken , has been beyond awful - consistently leasing properties in poor condition that are propped up with extremely poor repair work. The poor repair work is not due to the contractors, with many being highly skilled tradespeople, but the instruction for them to do the least amount possible when they finally do instruct them. My wife and I had to pay for several essential repairs when we first moved in due to Farrell Heyworths inaction, who did continually blame the landlord. In addition to this they also admit to providing information about regulatory changes after they have been implemented, leaving zero time for tenants to make information based decisions, leading to more money being lost by tenants. Save your money and sanity and do not rent from Farrell Heyworth....we never will again!
*** Yet again a poor response received that accepts no responsibility and/or states how they are going to make restitution for the continued service failings and non existent support provided to my family and I. I have also reviewed and noted feedback from landlords regarding Farrell Heyworth online too - it appears that both tenants and landlords are treated questionably by this so called estate agent...definitely worth reading the 1 star reviews before doing business with this company...or simply don't do business with this company and save yourself the headache and expense ***
May 30, 2026
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression.
As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum.
That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly.
Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully.
Best regards
Jeremy Collins
Director
Farrell Heyworth
help with process from start to finish…
help with process from start to finish especially from
Alison Whiteside
December 4, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you for your feedback.
It’s great to hear that you felt well supported throughout the process from start to finish. Ensuring clear guidance and consistent communication is something we place real importance on, and it’s reassuring to know this made a positive difference for you.
We’re especially pleased to see Alison Whiteside recognised for her support and professionalism. Your comments will be greatly appreciated by her and the wider team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
In what was an extremely stressful sale…
In what was an extremely stressful sale and purchase, Alison Whiteside was the calm in the storm we needed. She was utterly fantastic, I honestly do not think we would have got across the line without her or our Solicitor Sophie. Thank you Alison!
February 13, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear this.
Buying and selling at the same time can be incredibly demanding, so it’s reassuring to know that Alison Whiteside was able to provide the calm, steady support you needed throughout. Her ability to keep things moving while remaining approachable and focused is something we value greatly.
Thank you for taking the time to share your experience and for recognising Alison’s efforts — she’ll be delighted to read your comments. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside
Alison Whiteside was absolutely brilliant acting as an intermediary between ourselves, our solicitor and the buyers solicitor. It was really quite a stressful time as the buyers solicitor did not seem to be bothered about how long it took. Without her determination we might easily have given up on the house sale.
January 13, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear about your experience.
It’s reassuring to know that Alison Whiteside was able to provide steady support and act as an effective intermediary during what sounds like a particularly stressful stage of the sale. Her determination and commitment to keeping things moving, especially when progress felt challenging, are qualities we value highly.
Thank you for taking the time to share your feedback and for recognising Alison’s efforts — it will mean a great deal to her.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth Estate…
Alison from Farrell Hayworth Estate Agents has done everything in her power to help me with problems that I had The company have been very professional and Alison has gone above and beyond.
May 29, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to hear about your experience and thank you for sharing your feedback.
It’s reassuring to know that Alison Whiteside was able to support you so thoroughly and do everything possible to help resolve the challenges you faced. Going above and beyond for our clients, while remaining professional and supportive throughout, is something we value highly, and your comments reflect that commitment perfectly.
We’re also glad to hear that you found the wider team professional during the process. Alison will be delighted to receive your kind words and recognition.
Thank you again for choosing Farrell Heyworth and for taking the time to recommend us.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Sold 2 houses with Farrell Heyworth…
Sold 2 houses with Farrell Heyworth when I decided it was time to leave the rental market. The first was sold almost immediately and the sale went through without any flaws. However the second house was a lot more involved and although it sold fairly quickly the sale took an age to get to completion. However I would like to say a big thankyou to our sales progressor Alison Whiteside. The main spanner in the works was the buyers solicitors who, to say dragged their feet, is an understatement!
At times it felt like the sale was not going to happen but through Allison's endeavour along with her professionalism and understanding of our situation she finally got the sale over the line.
She was always there for us, giving her assurances that she would do everything in her power to make sure this sale would happen. To say she went above and beyond is an understatement. If any body gets you as their sales progressor they can rest assured that the completion of the sale is in the bag!
Thanks again Allison, Farrell Heyworth should be very honoured that you are a part of their team.
January 13, 2026
Unprompted review
Reply from Farrell Heyworth
We really appreciate you taking the time to leave such a detailed and thoughtful review.
It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control.
Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us.
Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Excellent Sevice am doing this review because of the…
I am doing this review because of the excellent service i received from Alison Whiteside during the period. I was purchasing my current property without her assistance and persistence in both purchasing and selling my property's. Alison was key in me been now settled in my current property I can tell you how much Alison did over and above for me and how her help has changed I my life going forward I am really the day my case was passed to Alison she could have give more help and assistance to me. and I am sure she does this for everyone she deals with. So on conclusion Alison for me should be considered as an outstanding member of staff and deserves all the praise she gets.
Kind Regards
Adrian Lever
May 29, 2026
Unprompted review
Reply from Farrell Heyworth
We’re extremely grateful that you took the time to share such heartfelt feedback.
It’s clear from your comments just how important Alison Whiteside’s support and persistence were throughout what sounds like a demanding and emotional period. Helping to coordinate both a sale and a purchase can be challenging, and it’s reassuring to hear that Alison went above and beyond to ensure everything progressed and that you were able to settle into your new home.
At Farrell Heyworth, we pride ourselves on providing consistent, dedicated support and genuinely caring about the outcomes for our clients. Your words reflect those values perfectly, and Alison will be immensely proud to read how positively her work has impacted you.
Thank you again for your trust and for recognising Alison as such a key part of your journey. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We are selling my mums house and Alison…
We are selling my mums house and Alison Whiteside has been brilliant chasing the buyers and would recommend Farrell Heywood to sell your property
May 29, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for taking the time to share your experience.
Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference.
At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback.
Thank you again for your recommendation and for trusting us with the sale.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I can highly recommend Farrel Heyworth…
I can highly recommend Farrel Heyworth & especially Alison Whiteside they have helped us with a purchase of a bungalow, without Alison advice we would have found this purchase extremely hard as on our part we lost a buyer but she was with us all the way amazing lady
May 29, 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear about your experience and thank you for taking the time to share it.
Purchasing a new home can be challenging at the best of times, and losing a buyer along the way understandably adds pressure. It’s reassuring to know that Alison Whiteside was able to support you throughout, offering clear advice and staying alongside you at every stage to help you navigate the process with confidence.
At Farrell Heyworth, we place great importance on being supportive, proactive and approachable, particularly when circumstances become difficult, so your comments truly reflect the service we aim to provide. Alison will be very pleased to receive your kind words.
We wish you all the very best in your new bungalow and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside - Absolute Star’
My experience with Farrell Hayworth was nothing but great! During a very difficult process Alison Whiteside was phenomenal. Our hero over the 9 months our sale took as there was an issue out of all our control but she has made sure we finally get over the line. I would 100% recommend! As it was our first house, it would not have been the process is was without Alison! Thank you!
November 8, 2025
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read your kind words and thank you for taking the time to share your experience.
Buying your first home can be daunting at the best of times, and even more so when the process is drawn out by matters beyond anyone’s control. It’s reassuring to hear that Alison Whiteside was able to support you throughout, keeping things moving and guiding you through to completion with professionalism and determination.
At Farrell Heyworth, we pride ourselves on staying committed to our clients from start to finish, particularly during challenging transactions, so it’s great to know that this came through in your experience. We’ll be sure to pass on your thanks to Alison.
Wishing you every happiness in your new home, and thank you again for your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside was a great help and a…
Alison Whiteside was a great help and a star , helped me in the sale and went above and beyond, many thanks
May 28, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you very much for sharing your feedback.
It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience.
Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Alison Whiteside is my calm in the…
Alison Whiteside is my calm in the storm! From the moment we transititioned to sales progression we knew Alison had got our backs !
Her calm, reassuring manner put us completley at ease as she took the time to listen to our problems and frustrations as though we were her only clients.
Alison was proactive in a highly professional manner applying her knowledge , skills and experience to move us along towards completion .
We loved her sense of humour .
Alison chased those who need chasing ,rechased ensuring we had answers to our questions and our sale was progressing.
We felt very priviledged to have her on our side .
Alison always replied promptly either by email or phone ensuring we were kept informed and up to date. Nothing was to much trouble . Her determination shone through.
We could not have got this far without Alisons continued help and support as she propels us towards our new forever home .
Alison Whiteside you are amazing!
Thank you so much for being our calm in the storm! You are appreciated.
May 28, 2026
Unprompted review
Reply from Farrell Heyworth
What a wonderfully heartfelt review – thank you for sharing this.
It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly.
Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way – a human touch matters just as much as experience and knowledge.
Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Really good estate agents
Farrell Heyworth were fantastic during our house hunt and once we had the found the property we wanted to buy. Their communication was excellent, clear and concise, and they returned calls and helped in any way they could. Our Sales Progressor was Alison Whiteside who was outstanding in her work and help. Alison helped push the solicitors/conyevancers to respond, chasing things when needed, and was always willing to help. She is really supportive of clients, bringing a wealth of experience and knowledge, and always willing to talk things through as well as back up by email.
May 27, 2026
Unprompted review
Reply from Farrell Heyworth
We’re delighted to hear how positive your experience was, both during your property search and once you’d found the right home.
Clear, timely communication and being readily available to help are central to how we support our buyers, so it’s reassuring to know that this came through at every stage. We’re particularly pleased to see Alison Whiteside recognised for her outstanding work. Her proactive approach, willingness to chase where needed and ability to explain things clearly – both over the phone and in writing – are qualities our clients value greatly.
Sales progression can often rely on persistence and experience, and it’s great to know that Alison’s support and knowledge helped keep everything moving and gave you confidence throughout the process.
Thank you again for sharing such thoughtful feedback. We wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison Whiteside, Brilliant Sales Progressor
I can't say enough good things about Alison Whiteside who was the sales progressor for my flat. From first contact I knew I as in safe hands. Totally professional, knowledgeable, caring, determined and experienced - so when bumps came up on the road on delays, challenges, less than competent legal work - Alison was there every step of the way to smooth things, liaise with others in the chain, reassure and get things moving again. She always kept me up to date and helped me to never give up hope "I'll get this over the line for us" - and she did! Thank you Ali - you were the best!
January 28, 2026
Unprompted review
Reply from Farrell Heyworth
We’re truly delighted to read this – thank you for such a thoughtful and generous review.
It’s reassuring to hear that from the very first contact you felt supported and in safe hands. Sales progression can be challenging at times, particularly when delays or complications arise, so having someone calm, experienced and determined guiding things forward can make all the difference. Your description of Alison Whiteside’s professionalism, care and persistence reflects exactly how she approaches her role.
Keeping everyone informed, working closely with others in the chain and maintaining momentum – even when things become difficult – are values we place great importance on. We’re very pleased that Alison was able to provide that reassurance and ultimately see your sale through to completion.
Thank you again for taking the time to share your experience and for your kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
I rented with Farrell Heyworth for…
I rented with Farrell Heyworth for about 18 months ending last year. They are without doubt one of the worst agencies I have ever dealt with across the UK. Unfortunately for us the house we were renting was also for sale, which resulted in us having to accomodate various visits from prospective buyers over the term of our rental. Whilst this wouldn't normally be an issue for a competent company we had multiple short notice viewings (that would often never materialise), being asked to accommodate viewings and given incorrect times/dates and on one occasion an employee just let themselves into our house whilst we were out to show someone around!
I have refrained from posting this since we left the property in an effort to put the whole experience behind me, but with the sudden uptick in positive reviews I felt it would be good for people to understand what kind of a company then really are.
Also, when using Microsoft Copilt to generate responses to your reviews, it's probably in your best interests to remove the text that says "Here is a revised version that makes that point clearer, while staying within your risk and time guidelines"
I would expect Trustpilot would frown on companies using AI to craft responses to negative reviews no?
October 1, 2025
Unprompted review
Reply from Farrell Heyworth
We’re sorry to hear that you remain dissatisfied with your experience.
We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team.
We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred.
We remain open to reviewing this matter and would welcome the opportunity to do so.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Farrell Hayworth clevelys
From the off Alison Whiteside and her team were amazing at keeping me updated,organising any jobs that needed doing and just great at answering any questions I had. I’d definitely recommend using them. Thank you guys for all you do x
May 21, 2026
Unprompted review
Reply from Farrell Heyworth
We’re really pleased to read this – thank you for taking the time to share your experience.
It’s great to hear that communication was clear from the outset and that everything was handled smoothly, from organising work to answering questions along the way. Alison Whiteside and her team take real pride in being proactive, approachable and supportive, so your comments will mean a great deal to them.
Providing regular updates and taking the pressure off our clients is very much at the heart of how we work, and it’s reassuring to know that came through for you.
Thank you again for your recommendation and kind words.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Definitely the best person to have on your team :-)
We were lucky enough to have the brilliant Alison Whiteside progressing our sale - when things looked like they were stalling and my solicitor wasn't having much success, Alison was able to contact our buyer, and get them to chase their solicitor and keep the pressure on from all sides to complete asap. Thank you !!
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your experience with us. We’re really pleased to hear how supported you felt during the progression of your sale, especially at a point when things were starting to feel stalled. Helping to keep momentum and communication moving is an important part of our role, so it’s reassuring to know this made a real difference.
Alison Whiteside will be delighted to read your comments. Her proactive, professional approach and willingness to push matters forward on behalf of clients is something we value greatly. Thank you again for your kind words and for taking the time to leave a review.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Great service - would recommend!
We’ve been fully supported throughout the process of selling our apartment, both from the sales team in the Lancaster office (latterly Nicole L. and earlier on, Angel) and then by Alison W. without whom sales progression would have been frustrating. They do what it says on the tin, but they do it with such lovely customer care. Cannot fault and happy to recommend. Given our distance from Lancaster during the sales process, it was nice to know that they ‘had our backs’ and that we could leave things in their capable hands. Fully informed at all stages of the process.
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Absolutely — I’ll keep all responses to a maximum of two paragraphs going forward.
Here’s a shortened version of the most recent response, in line with that approach:
Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage.
It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation.
Best regards
Jeremy Collins
Director
Farrell Heyworth
Alison whiteside has been incredibly…
Alison whiteside has been incredibly helpful and professional from start to finish, with great communication and advice when needed
May 20, 2026
Unprompted review
Reply from Farrell Heyworth
Thank you for sharing your feedback.
We’re really pleased to hear that your experience felt supportive and professional from beginning to end. Clear communication and offering sound advice at the right moments are so important during the process, and it’s reassuring to know this made a positive difference for you.
Alison Whiteside will be delighted to read your comments. Her helpful approach and commitment to keeping clients informed are qualities we value highly, and it’s great to see them recognised.
Thank you again for taking the time to leave a review — it’s very much appreciated.
Best regards
Jeremy Collins
Director
Farrell Heyworth
We went through some many obstacles but…
We went through so many obstacles but without the over and above commitment to looking after us, her client, we don't know how we would have got through the process of purchasing our forever home.
Alison Whiteside was very professional and kept us informed at all times. Highly recommended. Many thanks Kim and George
June 6, 2025
Unprompted review
Reply from Farrell Heyworth
Thank you so much for taking the time to share your experience.
We’re really pleased to hear how supported you felt throughout what sounds like a challenging journey. Buying a forever home can come with unexpected hurdles, so it’s reassuring to know that clear communication, commitment and consistent care helped make the process manageable for you.
Alison Whiteside will be delighted to read your comments. Her professionalism and dedication to keeping clients informed and supported is something we value greatly, and it’s lovely to see that recognised so warmly.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
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