Farrell Heyworth Reviews 

I asked FH to take over my properties which I let out through another agent. The person dealing with me was very enthusiastic at first and could not do enough. I have today received an email from my previous agent asking where to send the tenant deposits and I have no answer.

FH have ignored my emails asking what is holding the process up, no replies to even confirm that they have received my queries. I have tried several times and each time over 2 months, nothing has been transferred. I signed esignatures for the transfer, but they have gone AWOL. They do not exist and I think they must have a high turnover of staff. You guys need to work quickly for small landlords like me. Get in touch. I have given you 1 star for service.

FH have been in touch and have contacted me and the previous agents to move my tenants over to them. I am pleased that this is now resolved and things are moving in the right direction. Just be responsive to small landlords, thanks.

Recently, in the space of a week and a half, I was told by others in Lancaster of what amounted to complaints by six more people about Farrell Heyworth's poor service and unprofessional work.
This entirely backs up my experiences with this company over a 7-year period when they were acting as my letting agent. I became so exasperated with FH that I dumped them eventually.
Following my TrustPilot review after those experiences, I received a self-justifying response on this portal from a director, Jeremy Collins, who basically will not take responsibility or ownership for his company's poor performance.
This company is putting profits and properties above people in it's order of priorities, forgetting that it is people that it is serving and who pay it's salaries. If FH continues to bury its head in the sand, one day it may find itself out of business, at least in Lancaster. Beware of this company potential buyers / sellers / landlords!

My house was on the market with FH for almost 5 months with 7 viewings. I dropped the price twice but no offers. Barely any communication from them, very little helpful feedback was given and a VERY poor write up of my lovely home - two other houses being sold by FH on the same street have an almost identical and extremely basic description - hardly inspiring to any potential buyer. I queried this and was told that I would have to tell them what to write! Not good enough for the most expensive estate agents in Barrow in my opinion. I'm going to try my luck with another agency, but it's £238 to get out of the contract (for digital marketing fees)... after being explicitly told at the valuation appointment that it was 'no sale no fee'. Very sneaky.

Up to the sale/purchase the service was good with regular communication and quick responses. However, afterwards the sale progression team seemed non-existent with little or no communication and unanswered emails. This is a very difficult time and good communication with sales progression could help to reduce the stress. The team should have contacted us immediately to introduce themselves and explain the process. A pack with useful information would be helpful. We were caught out late in the conveyancing with a request for a Fire Risk Assessment (we lived in a flat) and prior knowledge that this would be required us be more preprepared. Saying than, once we were contacted by Alison Whiteside life because a lot easier with excellent communication and quick resolution of issues. Thank you Alison. You saved Farrell Heyworth's reputation as far as I am concerned.

The team at the Morecambe branch couldn't have been more helpful, in fact they were amazing, but particularly Kyran. Patient, considerate and extremely helpful. We're so pleased to be living here now. Thank you everyone at Farrell Heyworth, Morecambe.

Utterly appalling company.

Farrell Heyworth sent a section 21 eviction notice out of the blue on a Friday afternoon to my elderly and very unwell parents (one of whom has cancer) giving them 8 weeks' notice to leave a home they have lived in for 14 years, leaving them absolutely distraught.

I called the office and spoke to 'Cerys' (who refused to give her surname) who defended this behaviour towards vulnerable customers as being merely their standard procedure and proceeded to send me a complaints form. No interest was shown whatsoever for the impact and potential consequences of their actions on longstanding and vulnerable tenants.

Completely disgusting lack of care or concern to send an eviction notice completely out of the blue to elderly people, without a courtesy call or visit (bearing in mind that FH have managed to visit the property every quarter for the last 14 years to inspect it, and are fully aware of the state of the occupants). As of 24 hours after making the complaint, no sign of any complaints form, not that it will change a company that has no vulnerable customer policy or interest in the people who live in their properties.

We had a double viewing booked last Saturday both in the same area. One was booked at 2:30 the other at 3pm both with FH. We arrived to the first property at 2:20pm and waited until 2:50pm for someone to turn up and no one did. We then drove past the second property and no one was there either, we decided to go home.
I received a phone call at 3:10pm to ask where we were as the estate agent was at the second property, I then told him that we were supposed to meet at the first property at 2:30, he did apologise for this and also said they don’t have access for the first property.
No one had informed us of this they just left us waiting outside for 20 minutes knowing that no one was going to turn up. My partner had also taken unpaid leave to come to this, we were so disappointed.
I had written an email to Sheryl that same day as their office closed at 2pm who usually gets back to me within the same day, as it was a weekend I expected a reply on Monday. I have still heard nothing coincidentally.
It’s a shame really because they have quite a few properties on the market that we are interested in.
I thought they were suppose to be the best estate agents around here but after hearing a few stories and reading these reviews they are definitely not!

We have purchased through Farrell Heyworth Cleveleys and also sold through Farrell Heyworth Cleveleys, both times have been seamless, lovely staff throughout, Katie kept us informed throughout both processes, highly recommend for all your property needs

Do not sell your house with Farrell Heyworth. They made a stressful move more stressful than it should have been. There was almost zero contact. The customer service was shocking. I was constantly ringing them for updates and half the time they were clueless. On the day of the move I went to the Chorley branch to hand keys in and the lady working there had no idea we were completing that day! So unprofessional.

AVOID AT ALL COSTS !!
-Selling a house and they do not contact you when things go wrong, in fact they just don't contact you !!
-Have only got any info when we ring them.They change who's handling case but don't tell you.
-No apologies when they ignore you but supposedly understand our frustration.
-2 weeks after asking and STILL no reply its TOTALLY RUDE.
It was not our choice to go with them but we totally regret it now.
I REST MY CASE I WRITE A REVIEW OVER 2 YEARS AGO AND YOU REPLY 2HRS AGO WELL DONE ON PROVING MY POINT !!

Farrell Heyworth Tenancy team Lancaster;
I had a property rented out with the above for 7 years. In all that time, even though the 'faces' have changed somewhat, now, Carol & Cerys.
The service has been nothing short of awesome!
It's easy when the tenant plays ball, for first 3 years, then a nightmare tenant, who kept missing payments, being abusive and damaging the property. Through their fair but tenacious Professional behaviour, FH, currently Cerys managed to secure the back rent; it got to over £2k at times and then they held my hand through the S21 process and after no movement from the tenant, the court gave a date to move out. I expected to have to instruct bailiffs but the tenant, probably knowing FH would be on the case moved out. Phew!! Then Cerys managed to retrieve, even after the tenant moved out, the current £900 arrears and got the tenant to accept total loss of deposit (£750) due to damage, which was amazing.
Use FH tenant team...again, it's easy when the tenant pays but when the tenant does not, FH at Lancaster were absolutely brilliant. A massive thanks, which made it easy for me and kept my stress levels low.
Hats off to Carol Denison & Cerys Thackrah!!

Appalling is the only way to rate this estate agent, zero marketing, zero feedback and zero customer care for some unknown reason they won't reply to my review they just keep having them removed, let's see how long this one lasts as the 3 previous they've had them removed.

Stay well away from this company big promises which never happened. My property was on sale for nine months with this company and I was on the understanding it was no sale no fee then this slap this 249 pound bill onto me for digital marketing marketing where and photographs it’s a rip off company, stay well away people of Blackpool do not use this company for anything Stephen tew my home is on sale with them for over 12 months I’d 11 viewings and there was no charges when I removed it off. This company is just a scam company that rip people off because they can’t sell your property. The only thing they did was ask me to reduce it they ring me up, such poor service stay well away if there was a zero star, I would give them that you pushed me into signing a contact and also there was no mentions when a team member can to my home if I was made aware I would have told you to leave such poor communication the only time I heard from you was when you wanted me to reduce it. Ridiculous price of 190000 and when I said would you reduce your fee then no very poor I will never be using you again and I will pay the 260 pounds but I tell you what you’ll be appearing on TikTok because I’ll be delivering it in all five peas. I’ve ordered them from my Bank 249 pounds in five pieces which I’ll be taken to the office and I’ll be filming it as I put you on social media.

All I will say is stay well clear of the Preston Branch , totally shocking service ......
One viewing in 5 months with total lack of feedback and they have the audacity to bill me for digital viewing when I've taken my property of the market with them, which by the way wasn't fully explained .
I was told NO SALE NO FEE..

If only there was an option for 0 stars...
Woeful experience!
I was out of contract with FH on the 6th Feb. Today is the 12th Feb and they are STILL advertising my property.
One reason was because it should of come off automatically. Came off the phone, property taken off.
Then within minutes, property re appears online on all platforms.
Rang AGAIN to take it down and this time the reason was I hadnt paid the digital marketing fee, which I paid on the 11th Jan and is also on their notes.
As i write this, the property is still being advertised.
This is against their contractual obligation and the Property Ombudsman will be contacted.
Not to mention they have no one to do viewings so potential sales dont go ahead. I have voicemail records of them saying they have no one available and dont even bother trying to re arrange.
Avoid.

I received a reply from a Jeremy Collins to my review of Farrell Heyworth, Lancaster branch, which, frankly, just makes me angry.
The wording of it is typical company speak, seeming to answer my complaint in a conciliatory and helpful way, but in reality, subtly dismissing my complaint and justifying them carrying on exactly as they have been doing, with no real intention on changing their ways. He plays up the good points I commented upon in order to negate the negative points, and to appear to the outside world as a 'good' company in which people will have confidence in.
Sorry, but this expected type of reply doesn't impress me and actually makes me think of FH even less favourably now. I won't be coming back to FH.

Poor. Trying to view a property. Can't get in touch with anybody.

Phone = No answere for 40 minutes, on a number of attempts.

Email = No response.

WhatsApp = Regurgitated AI. Nobody ever returned my mesages or calls, although the message said they would.

Really perthetic.

Reply.

Why would I go out of my way to travel and see you. Just get a grip of your social contact support. Very strange way of communication this day and age.

They over valued the property by a considerable amount, bought in less than 1 viewing a month over the space of a year and then hit you with a £210 pounds fee, ostensibly for marketing and refuse to stop marketing it on rightmove until you've payed it. An exercise in short term thinking as I'd never go near them again. They could have earned a % on multiple house sales but instead screw you for £210 for some Mickey mouse pictures taken by an A level student

Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The property needed a lot of work doing which the Female landlord was refusing to do. The house was built in 1998 and EVERYTHING at the property was original, including the boiler! I left the property on the date the possession was required back in January 2024. Prior to leaving I contacted Cerys who advised that the landlord just wanted to sell the property and there shouldn’t be a problem with me getting my deposit back. Inspections show how well I maintain the property and that the landlord actually does not, so I never imagined my deposit being returned in full would be an issue. February 2024 the lettings agency Cerys & Declan have informed me my deposit is being used to get the property ready for new tenants! Yes new tenants. Faultless eviction to new tenants, and my deposit withheld. This is stated in an email despite what Jeremy Collins has put in his response. The checking out report was meant to be carried out with myself present however due to staff absence FH cancelled and carried it out without me present at a later date. The checkout report they have done DOES NOT match how I left the property and I have pictures dated with the time to prove this, it’s unbelievable how they can think their report matches the pictures I took that morning. This is now a dispute with the TDS. The staff Declan and Cerys have lied with regards to the deposit and the check out report they have sent me, it’s a disgrace. I have all the pictures of the damp and mould at the property which FH said the landlord was not obliged to sort out. FH are looking for anyway possible to deduct from my deposit, hence why I have opened a dispute with the TDS. I have requested copies of the inspection reports that have been taken over the 10 year period to show how I have maintained the property very well and the landlord has not, the Lettings Agency and landlord will NOT give me any copies, why is this? Because it shows they are liars. As a lettings agency Farrell Heyworth allowed the landlord not to maintain the property and soon as I pushed for the work to be done I was issued with a Section 21.
Jeremy Collins’ response is inaccurate which I can prove through emails & issues which have been logged etc, if I could upload emails and pictures to this review it would show this.

After moving out of the property at 24 Slyne Road, Morecambe on the 17th of November 2023, we are still waiting for the return of the deposit. The excuse for not returning seems to be directed towards the landlord not returning e-mails; even though the TDS and tenancy agreement states that deposit will be returned within 10 days. The property was plagued with issues including serious mould and fungus problems ; leaks and noisy upstairs tenants, all of which were reported to FH numerous times along with photos and videos. None of these issues were resolved even after causing substantial damage to property and clothing.

The property was relisted with photos that were at least 2 years old, and do not reflect the realistic condition of the property.

I have not received any reply to emails or had any further correspondence since the 30th of December. So I have raised a grievance with the TDS and will be looking for compensation on top of the full return of the deposit for the damaged items.