Fashion Chingu Reviews 

1,214
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers had a great experience with this company. Customers frequently praise the fantastic quality of the clothing and products, noting that items are very soft, well-processed, and look just like the pictures online. Consumers also appreciate the responsive and friendly customer service team, who consistently go out of their way to quickly resolve any concerns or questions. Some reviewers were not happy with the shipping delays and long waiting times experienced before orders finally arrived at their doors. A few people also mentioned receiving products with minor sizing discrepancies, occasional unexpected defects, or noticeable packaging damage during transit.

What people talk about most

Product

Customers had positive experiences with product, noting that the clothing items are generally of fantastic... See more

Quality

Clients share positive opinions on quality, noting that the items are comfortable, look great, and are well... See more

Order

Reviewers mention ambiguous feedback about order experiences, highlighting a wide range of differing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Consumers find customer service to be positive and helpful. People report that support staff reply quickly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a great experience with Fashion Chingu. I was positively surprised by the high quality of the clothes. As an Engene, I ordered Jungwon’s ‘Don’t Burn Our Future’ pullover and Jake’s fluffy jacket... See more

Rated 4 out of 5 stars

Great onlineshop with lots of cute and cool products. Received the wrong size at first and the chatbot didn't understand the problem. But once connected to the very friendly customer service, the iss... See more

Rated 4 out of 5 stars

very, but VERY terrible service, broken lightstick, customer service terrible 1 star!! SIKE!! Katseye lightstick is amazing, was very good quality, the box was flawless, no dents, amazing customer se... See more

Rated 4 out of 5 stars

I received pants that were much smaller than what it was reported to be on the website. It was too small to even put on. The customer service at fashion chingu was responsive and helpful in responding... See more


Company details

  1. Clothing Store

Written by the company

We're the #1 idol fashion shop - Get over 1500+ products which are looking similar to your favorite idol. Fashion Chingu is an e-commerce store founded in 2018 by a young couple who shared an interest in Kpop and Kdrama fashion but always struggled to find similar items to those worn by their favorite idols. Although styles worn by celebrities and generally easy to find, the average fan cannot afford to purchase such expensive designer items. And that's where Fashion Chingu comes in! Our store offers an incredible selection of styles inspired by Kpop idols and Kdrama characters, which can conveniently be browsed by clothing type, artist/group name, or title. Along with that, we also keep a close eye on current trends and maintain a dedicated blog that covers everything Korean fashion-related: from seasonal fads and timeless essentials to Kdrama styling deep-dives and Kpop conceptual fashion. Our team is made up of incredible young professionals spread across the globe who are incredibly passionate about our mission and how what we do truly brings joy to people's lives. The Fashion Chingu community is incredibly appreciative of the brand and they're the true driving force behind all our efforts! And as Korean culture reaches new global magnitudes, there are millions of more lives that we can touch by simply providing the best service we can.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 76% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(1,214)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent customer service ( that make company futuristic)

had a great experience with Fashion Chingu! Their customer support was prompt and helpful when I had an issue, and they refunded my money without any hassle. The products are stylish and well-made, just like shown on the website. I appreciate their honesty and smooth service. Definitely recommend them to anyone who loves Korean fashion with reliable service!

July 31, 2025
Unprompted review
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Rated 5 out of 5 stars

Fashion Chingu is fabulous …

Fashion Chingu is fabulous!!I ordered something and I thought it wasn’t comming anymore so I wrote them an email and they responded directly to my question! It was sooo helpful!! Thank you so much! :)

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

My dress for a blackpink concert

I order a dress for a blackpink concert, i was afraid that the order would't be arrive in time for the concert. Thanks to Fashion chingu, i was able to use my dress.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Who do I trust?!

I haven’t ordered yet, I’m about to. It’s a pretty big order of 390 dollars, and I’m scared everything will be fake. I’m ordering albums, a lighstick and sets, but I checked on the actual JYP shop and it was cheaper there. Considering they’re always sold out, I don’t blame Fashion Chingu for selling it for 10 dollars more, but I’m really scared. Seeing these mixed reviews, I’m unsure. Who do I trust?

July 24, 2025
Unprompted review
Fashion Chingu logo

Reply from Fashion Chingu

Hey Leia,

Thank you for sharing your concern and for your interest.

Please be aware that we are offering with most of the items free-shipping while the official shops like JYP or Weverse will charge heavy shipping duties which will come very much beyond our pricing.

Naturally, we want to highlight one more time, all our albums, lightsticks & merchandise are 100% official. We are not selling any kind of fakes. We have just started selling non-fashion products beginning this year, why we are having as of now lower amount of reviews on lightsticks, merchandise & albums. I hope though that some other reviews, which were mostly about our fashion assortment can convince you from our service.

Lastly, if you like check out our team page to see who is behind Fashion Chingu.

https://www.fashionchingu.com/about-us/

We'd be happy to welcome you as a customer.
Best wishes,
Your Fashion Chingu Team

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Rated 5 out of 5 stars

Love this brand

Love this brand ! So thankful there recreating K-pop styles I know and love ! I just wish the sizing was more inclusive ! I’m not Asian, nor am I tiny ! I’m 5’9” and wear a size 12 ..the 2x in these jeans fit me perfect ! I’d like them a little more baggy .. but was just happy I fit into their Asian sizing !! At least with this pair of jeans !!! And their customer service is extremely personable, kind and helpful !!
5 stars !!!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely clothes and great delivery

All of the clothes fit me, and delivery was very fast and prompt, the tracking also made it very easy to hunt my parcel down and collect it on time. Thank you so much fashion chingu (I can't find clothes like this in my country). As the clothes are asian sizes, I do have to buy the largest size in everything so I'm relieved they fit me this time around.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service! Quick responses and fast shipping- the item was well packed Thank you so much team. You’ve made my day and confidence to purchase more items in future. Thank you once again

July 16, 2025
Unprompted review
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Rated 5 out of 5 stars

amazing customer service and products

First of all, everything I have bought from this company so far was good quality. The size guides are all on point. Recently when a problem with one of the items I bought came up , their customer service jumped right into it and helped solve everything in no time. I was truly impressed with their way of handling everything.

July 9, 2025
Unprompted review
Rated 4 out of 5 stars

Great store

The shipment time was very short, the owners are very nice and the clothing look like it does in the pictures. The only thing that is a Bit confusing are the sizes.
The L fit more like an M but thats all.
Over all i would definetly order from here again.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best clothing store

They have a great selection of clothes, and I was kept updated on my order the whole time. The item looked just like the photo and was great quality. I'm really happy with my purchase and will definitely shop here again.

May 5, 2025
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Rated 5 out of 5 stars

Good

I had a good experience with the ease of being able to order items and the delivery was on time. It didn’t take too long for the items to be delivered

May 20, 2025
Unprompted review
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Rated 4 out of 5 stars

Everything arrived properly

Everything arrived properly, just a bit late, but that's okay. I also think it's good that you always see where your order is. The only flaw was, that 2 out of 3 pieces didnt quite fit. But I think I just chose the wrong size. Overall i'm happy with my order:)

May 5, 2025
Rated 5 out of 5 stars

they keep the site legit entertaining and the clothing is good quality

the employees and fashion chingu were AMAZING they care about the inclusiveness of the clothes and everyone's size. the customer support is INSANE so perfect they have replies coming in a matter of a few hours. they check up on u send newsletters about the recent drama and nothing feels like its ai. If in person shopping was as great as fashion chingu is it would be paradise.

May 29, 2025
Unprompted review

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