Flooring Review
I will admit, I was a bit overwhelmed when I walked in and saw all of my flooring options. I, however, was impressed when our sales girl, Rachel, tried to ease my (apparently obvious) worries. She asked me some questions and then showed me a few different product lines. I had thought about laminate or wood, and she told me about the new luxury vinyl with cork backings that are waterproof. I was surprised when she let me take the samples home for free (something another store did not do) and I got to take the large pieces home to see them in my house! I had her come out to measure (which she did for free too!) and she brought the samples back to the store for me. When Rachel got me my quote, it was very reasonable and fair. I liked that she included all of the extra things I had not thought of (areas where my floor would meet another type and need trim, my baseboards, etc) and that there wouldn't be any surprises at the end. When Pete, the installer showed up, he removed my old carpet and installed my floor in one day! Imagine my surprise when a bottle of cleaner was left on my counter with a nice note attached! He even took my old flooring with him to throw away at the store. Once the job was finished, Rachel called to make sure everything went well. I let her know that it had, and that I'd be in to pay. Her office lady was very friendly when I asked my balance and she wrote me up my receipt for my check. I would recommend Rachel & Pete to anyone looking for new flooring. I was happy from start to finish.
October 18, 2016
Unprompted review