FashionTIY Reviews 

Reply from FashionTIY

Aug 2, 2022

Sorry for the inconvenience.
The logistics center reports that shipments to India have not yet resumed and we have to wait.
Thanks for understanding.

Reply from FashionTIY

Jul 6, 2022

Sorry for the inconvenience.
Like you, we do not have the authority to ask our customers to make what kind of reviews about us, nor do we recommend that you make critical statements about the reviews of other customers.
Based on your name, we found the corresponding account number and confirmed that you paid for 5 orders, of which 2 newly paid orders are being processed and the other 3 orders have been delivered to your customers.
It should be noted that the Standard Air Mail you selected for the 2 delivered orders, when you paid for the orders, the system has clearly stated that the shipping time for this shipping method is 15-35 working days. As a factory wholesale platform, our processing time and shipping time are calculated in working days, not natural days. The actual delivery date of the package did not exceed our promised shipping time.
If you have any questions, please contact your account manager in the FashionTIY app via Online Chat.
Thanks for understanding.

Reply from FashionTIY

May 28, 2022

Sorry, you made a review that is completely inconsistent with the facts.

As a factory wholesale platform, all products are factory wholesale prices, our goal is to provide wholesalers and retailers with the most cost-effective products. However, different customers have different requirements for product quality, and our prices for products of the same quality have obvious advantages. In addition, all product photos are taken in kind. Due to the difference in shooting light and angle, there may be slight differences between the photos and the real objects, so we will recommend customers to pay for trial orders to check whether the product quality meets their requirements before purchasing in bulk.

At the same time, our after-sales policy is publicly stated on the APP and website, and any customer can view it at any time.

We have verified that the actual payment amount for your order is $68.5, and the standard shipping you selected for the order, the system has clearly displayed the shipping time on the payment page when you paid for the order.

We received your email asking for a refund as a bargaining chip to remove the negative review, but we haven't heard anything from you about your dissatisfaction with the product or providing evidence of a quality problem with the product until then.

We value any customer's purchasing experience and hope to maintain good communication with customers to solve any problems encountered. Negative comments are not helpful for solving problems. You can always contact us via APP message or email.

Thanks for understanding and looking forward to hearing from you.

Reply from FashionTIY

May 25, 2022

Sorry, we cannot accept your malicious review.
At the same time, we did not find a corresponding account or order based on your name.
It should be noted that as a factory wholesale platform, our products are as many as hundreds of thousands, and they are updated every day. When the stock is insufficient, the system will automatically remove the product. When the customer pays for the order, the system will ask the customer to choose how to deal with the temporarily out-of-stock products, which will be completely determined by the customer.
We will make accurate processing according to the customer's choice to ensure that the customer's interests will not be affected in any way.
If you have any questions, please contact your account manager via Online Chat in the FashionTIY app.
Thanks for understanding.

Reply from FashionTIY

May 16, 2022

It's a pity that you didn't read our FAQ in detail, which made it impossible for us to accept your criticism.
For the questions you raised, we have explained in detail in the FAQ to help customers make better purchases.
1. As a factory wholesale platform, we have hundreds of thousands of products on sale, and the products come from different production lines. Because the purchasing needs of different customers are very different, many wholesale customers will also collect products of different categories in the same order. Therefore, after receiving the customer's order, we need a specific time to classify, quality inspects, and package all the products to ensure that the shipped products are in good condition. During peak sales seasons or special holidays, processing times may be extended. This is a necessary process.
2. Since some products may not be transported due to temporary shortage, the system clearly asks you to choose the processing method when you pay for the order. We will follow your choices when paying for the order to ensure that the interests of the customer are not compromised.
3. We provide flexible transportation methods to meet the different needs of customers for transportation time. When you pay for the order, the system will automatically display the available shipping methods and the corresponding shipping costs and shipping times for you to choose. The logistics company will deliver the package to you at the agreed time according to the shipping method you selected.
4. For the Google search results you mentioned, as far as we know, you can easily find what you need in the US without using any VPN. If you are directed to search for information in a certain country, this is your freedom and we have no right to interfere.
5. We have hundreds of thousands of long-term high-quality customers from the United States, Europe, and other regions. Just like you, any client has the right to say something positive or negative about us, and we cannot interfere. Is it reasonable to criticize the person who made the review because of the positive review of others?
In addition, we checked all orders on April 16 and found 2 orders with an amount between $500 and 600, but the corresponding shipping costs were $101 and $110 respectively. It doesn't match what you said. Based on your name at the time of the review, we were also unable to locate the corresponding order.
If you have any questions, please contact your Account Manager on the FashionTIY app or website via Online Chat.
Thank you for your attention and understanding.

Reply from FashionTIY

Apr 23, 2022

Sorry for the inconvenience.
We are a factory wholesale platform and all orders are shipped with trackable international logistics. Due to the remote geographical location of South Africa, the freight charged by the logistics company is much higher than that of European and American countries. We can only pay the freight according to the requirements of the logistics company.
The freight of orders is calculated by weight, not tied to the price of the product itself.
In addition, the current international logistics is always in a relatively tense situation, and the freight charged by logistics companies continues to be at a high level. This has become a global problem.
Thanks for understanding.

Reply from FashionTIY

Mar 18, 2022

We cannot find the corresponding order based on your name, please tell us your order number or account number so that we can verify the order for you.

It should be noted that negative comments do not have any positive effect on the resolution of the problem.

1. As a factory wholesale platform, all our products are at wholesale prices. Different prices correspond to different quality levels. Different customers have different requirements for product quality. Any sophisticated business client would make an objective judgment on this.

2. Our factory supplies SHEIN at the same time. Since we are mainly engaged in the wholesale business, our price has more obvious advantages than SHEIN.

3. All products go through strict quality inspection and packaging process before transportation. If the product you received has quality problems, we will provide you with free after-sales service after you provide clear photos as evidence.

4. Our after-sales service policy is clearly announced in the FAQ, any customer can check it at any time. For products without quality problems, we do not provide free return and exchange services, and we will never make promises to any customer that cannot be fulfilled.

5. To avoid omissions, our customer team will reply to all customer messages received within 24 hours at the latest, no matter what the customer's request is. Please log in to our APP or website to view the reply content.

If you have any questions, please contact us in the FashionTIY app via Online Chat. Your account manager will get back to you within 24 hours.

Thanks for understanding.

Reply from FashionTIY

Feb 19, 2022

We are temporarily unable to deliver to India due to the suspension of delivery to India by the logistics center. We are in close contact with the logistics center and will restart deliveries to India when logistics resumes.
In this regard, we have explained to you both by email and Online Chat in the FashionTIY app.
Thanks for understanding.

Reply from FashionTIY

Updated Jan 13, 2022

Each of our products has a clear size chart to facilitate customers to choose the right size. On the product detail page, customers can view it very conveniently.
At the same time, we have a lot of plus-size clothing for customers to choose from.
We welcome you to provide us with real and objective reviews after the actual purchase, as such unwarranted invalid reviews do not help other customers.
Thanks for understanding.

Reply from FashionTIY

Nov 2, 2021

According to your message name and email address, we can't find the corresponding account or order.

As a factory wholesale platform, the phone number and social account entered by the customer will be used for contact in special circumstances, such as when the order information is inaccurate and the package cannot be delivered. All data will not be used for advertising and marketing or disclosed to any third party. We will protect the data security of any user.

If you do not want to use our services, we have no right to ask you to provide this information.

In addition, we need to confirm that the user who posted the comment that the corresponding customer on our platform, in order to respond positively to the customer's comment. If you do not provide any accurate information, we cannot reply.

Our customers come from major countries around the world, and not all of them are native speakers of English. We focus on providing customers with cost-effective products to help their business grow, rather than worrying about the customer's English level.

If you have any questions, you are welcome to contact us. Unprovoked accusations will not solve any problems.

Reply from FashionTIY

Oct 22, 2021

Sorry we cannot accept your evaluation.

According to your message name, we cannot find the corresponding order or account, nor can we provide you with one-to-one service.

It should be noted that our company is headquartered in Delaware, USA. Due to the price advantage and quality of the Chinese factory, we set up our warehouse in China, and the products will be shipped from China.

As a factory wholesale platform, we mainly sell unbranded products, so that customers can set up brands for sales according to their needs, and all products are guaranteed to be brand new. We will provide commercial invoices according to customer needs, and you can also check your order details on the APP or website.

As a legally operating company, we communicate with customers through email and online chat. We cannot understand your accusation, because it is obviously inconsistent with the facts. For any questions raised by customers, the customer team will actively respond to ensure that the interests of customers are not lost.

If you have any prejudice against us, please let us know.

Thanks for understanding.

Reply from FashionTIY

Oct 6, 2021

Sorry for the inconvenience.
According to your name here, we cannot find the corresponding order or account number. We have notified the warehouse department to retrieve all online chat records to find your message.
After verification, we will reply you with a reasonable solution.
Thanks for understanding and waiting.

Reply from FashionTIY

Aug 19, 2021

Sorry for the inconvenience.
We searched for the corresponding order based on your name and found that you think the quality of the children's bag presented with the product is not good, which makes you feel dissatisfied.
It should be noted that the children's bag is a gift with the clothes and is an ornament. Due to the extrusion during transportation, the appearance of the product changes to a certain extent. We have asked the warehouse department to provide you with a reasonable solution as soon as possible and reply to you through Online Chat.
Thanks for understanding and waiting.

Reply from FashionTIY

Aug 14, 2021

We are a manufacturer wholesale platform, and all products are at manufacturer wholesale prices. For products of the same quality, our price advantage is obvious.
Our customers are all over the world. Due to the inconsistency between the market and customers on product quality requirements, there are indeed very few customers who give us negative comments. We still communicate with customers sincerely, hoping to eliminate any unpleasant problems. This is also a problem that any platform will encounter.
For your question, we suggest that you pay for a trial order to check whether the product quality and shipping time meet your requirements.
Thank you for your understanding.

Reply from FashionTIY

Aug 13, 2021

We are a manufacturer wholesale platform, and all products are at manufacturer wholesale prices. For products of the same quality, our price advantage is obvious.
Our customers are all over the world. Due to the inconsistency between the market and customers on product quality requirements, there are indeed very few customers who give us negative comments. We still communicate with customers sincerely, hoping to eliminate any unpleasant problems. This is also a problem that any platform will encounter.
For your question, we suggest that you pay for a trial order to check whether the product quality and shipping time meet your requirements.
Thank you for your understanding.