FashionWorld.co.uk Reviews 

2,499
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very easy to navigate, and they truly appreciate how simple it is to make quick payments through convenient online links. Consumers also love the fantastic selection of stylish clothing available, noting that overall transactions and everyday ordering processes are remarkably smooth and straightforward. However, some reviewers were not happy with customer service, mentioning unhelpful responses and frustrating delays when trying to resolve missing deliveries or incorrect items. A few other people also felt that unexpected high interest charges on balances caused significant annoyance and confusion.

What people talk about most

Payment

Consumers find payment experiences to be mixed, with high disagreement regarding the process. Many customers... See more

User experience

Customers had positive experiences with user experience, highlighting how easy the site is to navigate and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Order

Customers consistently note negative experiences with order, reporting widespread issues such as sudden... See more

Customer service

Clients share negative opinions on customer service, describing it as extremely poor. Consumers report... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have three different accounts for when I log in jacamo, fashion world and JDW to them it says the same balance which makes me think that one of my catalogues isn't getting paid?


Company details

  1. Shopping & Fashion

Information provided by various external sources

Fab fashion, family essentials & great value homeware; we've got everything you need for ‘Life Made More’.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(2,499)

116 reviews in the last 12 months

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Rated 1 out of 5 stars

Never received my items I contacted…

Never received my items I contacted them via chat and they immediately said that according to the courier tracking the item was damaged and sent back so they would give me a refund. However it was too soon so the refund could not be processed. I contacted them again 2 days later and now being told they have to contact the couried company again. On top of that I thought i would try order the items again and Im now having the same issue with delivery and they are telling me to wait its coming today even though Evri tracking says there was an issue yesterday and it has not updated since. So fast to take money but to get a refund its a joke. Also need to change the delivery company

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Poor delivery time

The delivery from this company is quite frankly a joke I ordered a skirt a week ago and still gave three days for delivery definately stick to next from now on

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company!

Do not buy from this company!! My daughter purchased three items end of August. Never received anything and it states it was never shipped.
Now fighting with them trying to get a refund from them. They are not making it easy!!

August 28, 2025
Unprompted review
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Rated 5 out of 5 stars

A Happy Customer

I've been a customer of Fashion World for years. They have the pay once a year for deliveries for a year, which is brilliant! They have Joe Browns clothes in plus size which again is brilliant! Never a problem with returns, you can get them picked up from your door by Evri. Not sure where the bad reviews are coming from, I've never had a problem. A few fashion mistakes but I sent those back! :D

September 11, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM TGIS COMPANY. I BOUGHT A SHIRT DURING THE FIRST WASH 3 BUTTONS CAME OFF! VERY THIN THREAD HOLDING THE BUTTONS ON.
HAVE RANG, EMAILED AND MESSAGED FASHION WORLD 6 TIMES AND HAVE NOT HAD ONE SINGLE RESPONSE. HORRIFIC CUSTOMER SERVICE.

August 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Never ever ever order from this company

Never ever order from this company, they are true scam artists and steal your money, fraudulently accepting orders they will never fulfil. You don't get anywhere with customer service on email, Messenger or their page, the bot just repeats the same question on a loop every few days. Such a joke.

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

it's a scam!!!!

Our daughter placed an order here on July 26. We received a confirmation and then all communication with this company stopped. We can no longer log in to the website to check the status of our order. We are also not receiving responses to emails about when we can expect our order. In the meantime, we have filed a complaint with Mastercard against Fashion World (or is it Yvarrd shop, because that is also mentioned here and there). Hope to get our money back. It really seems like a scam. Do not order anything!

August 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Bought two Dakota wardrobes and a…

Bought two Dakota wardrobes and a Dakota set of draws.
I received two wardrobes which was great until I realised one was grey one was white. Tried to resolve the issue by calling the help line only to be told I needed to wait for someone to contact me. Four days later and no contact, the wardrobes still sat in my hallway!
Next problem was I received the draws, they were the right colour however after building it up I discovered that instead of sending four right hand draw sides and four left hand draw sides I just had 8 of the right side.
Spoke to someone on the help line who had no clue what I was saying so I tried the chat line.
I was passed from one person to the next being told one thing then something totally different by someone else.
The last straw was being told my chat was being transferred to a secondary help line only to be left waiting on chat for half an hour!
When I finally tried to speak to someone again I discovered I’d been cut off!
Absolute nightmare especially when the helpline staff struggle to understand a word you’re saying.

August 14, 2025
Unprompted review

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