Fast Key Services Ltd Reviews 11,938

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 246 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick and efficient delivery of products and orders. Many people appreciate the helpful and friendly staff, who are often described as knowledgeable and professional, making interactions pleasant and productive. However, some customers reported issues with delivery, with a few instances of orders not arriving or experiencing delays. A small number of people also mentioned that the website or ordering system could be improved for a smoother experience.

What people talk about most

Service

Users describe positive interactions with service, consistently praising its speed, efficiency, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting its speed and... See more

Product

Consumers find the products to be of good quality and fit for purpose. Many reviewers praise the accuracy of... See more

Order

People report positive experiences with order. Customers consistently praise the ease of the ordering... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, highly recommended. Sent broken key one day, they received it next and next day invoice as repair done. Key back one week later, but due to courier problems would have been sooner. Even tol... See more

Rated 5 out of 5 stars

Had a car key with non functioning buttons. Sent it to fast keys who quickly identified that all it needed was the button contacts adjusted. Key was just as quickly repaired and sent back to me. Hassl... See more

Rated 5 out of 5 stars

Brilliant from start to finish! Website easy to navigate, enquiry answered quickly, a couple of further telephone calls from me both professional and friendly. Popped in today (just walked in) to get... See more

Rated 5 out of 5 stars

Turn around on the key was great, and website easy to navigate. I would certainly recommend contacting them first with photos if you are unsure, as I had accidentally ordered the wrong key. I d... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Information provided by various external sources

The UK's Leading supplier of Keys and Locks for Office Furniture


Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service and quick delivery of our…

Great service and quick delivery of our van key. We did encounter a slight problem with the key but this was promptly and efficiently sorted out . With super fast delivery again ! Would definitely recommend and use again hence 5* review

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company

I couldn’t recommend this company enough.
Marc from FastKeys was incredible at turning 60+ keys around at 3pm for next day delivery on a Saturday.
Really good service, staff are so friendly and really helpful.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish! Website easy to navigate, enquiry answered quickly, a couple of further telephone calls from me both professional and friendly. Popped in today (just walked in) to get two new remote car keys (competitive pricing) to be told they could be repaired. Walked in with one knackered remote and a key only spare. Walked out with two shiny repaired remote keys with new batteries - and all for £90!!! Mega impressed! Thank you do much.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

An honest and trustworthy company.

i phoned Fast Key explaining my predicament with a front door lock. A chap said he'd get someone to phone me back within 10 mins. Someone did phone back, which is always wonderful because half the people who say they'll ring you back, never do. A guy promised to be with me at a certain time and he was bang on time. He was cheerful, polite and i felt he was trustworthy and honest. Unlike another company who had changed my lock the day before and completely ripped me off. Why didn't I know about Fast Key then. I highly recommend this company and I will not be using anyone else in the future.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Ordered two different keys and they arrived the very next day after ordering. Both fit perfectly. Couldn't be happier

August 27, 2025
Rated 5 out of 5 stars

Supreme customer service

They are extremely helpful (I couldn't identify a particular key range and went out of their way to help and provide the right key). Their service is fast and super-reliable. Love dealing with them!

August 27, 2025
Rated 5 out of 5 stars

Very Good Price

Very Good Price, Very efficient, Customer Services very good and then to top it all arrived next day wow. Will definately use again and let all my friends and family know to use them. Thank you to you all. You made my job a lot easier. Maria

August 27, 2025

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