FazWaz Reviews 

485
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being highly professional, knowledgeable, and exceptionally helpful throughout their property search and transaction processes. Many people appreciate the smooth and efficient service, noting excellent communication and dedicated support from agents who genuinely care about client needs. Reviewers also highlight the personalized approach, with agents going above and beyond to understand preferences and provide valuable local insights in areas like Hua Hin, Phuket, and Bangkok. However, some reviewers were not happy with specific agent interactions, reporting issues such as unaddressed property repairs, dissatisfaction with transaction processes, and experiencing unresponsiveness or concerns regarding property safety.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising agents for being helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Customer service

Clients share positive opinions on customer service, with many praising agents for their helpfulness and... See more

Location

Customers had positive experiences with location, with many reviewers highlighting the agents' strong local... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers praising helpful and efficient agents... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mimi is so helpful and goes out of her way to help us.Any problems she sorts it out fast .we would use Fazwaz every time.a good honest reliable company to use

Company replied

Rated 5 out of 5 stars

Jib was simply fantastic in supporting me during my home search. She immediately understood my needs and always made targeted offers. She was also always extremely kind and never lost her smile even w... See more

Company replied

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

FazWaz is the leading real estate marketplace in Thailand dedicated to empowering consumers with data, inspiration and knowledge needed to make better-informed property decisions. FazWaz was founded on the principles of transparency and efficiency and everything we do aims to make the market more effective for both property consumers and real estate professionals alike.


Contact info

4.1

Great

TrustScore 4 out of 5

485 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(485)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

i want to rent a apartment

i want to rent a apartment, and i saw a place for a lower price and they asked me to deposit 200$ for reservation fee and i already did and then suddenly say they say i haven't completed my deposit and asked me for another 200$ for booking and i did what i was told and the agent texted me saying to pay another 500 before viewing the apartment and i already did deposit total 900$ and she was extremely rude to me and scold me cause i wasted her time. they never said anything about making a deposit and all. and then suddenly they asked me for another 300 for the agent to come and meet me and view the place. which is very hard for me to believe it now cause i will pay total of 1.2k and the 900 they don't want to refund back to me cause i didn't go to the viewing and all JUST BECAUSE I DIDNT DEPOSIT 300 FOR THE AGENT TO MEET ME ?!?!?! i just want my money back. if not i will file a police report.

April 8, 2026
Unprompted review
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Reply from FazWaz

Thank you for sharing your experience, and we are truly sorry to hear what happened to you.

We want to clarify that FazWaz is a listings portal platform in the region you have enquired about. We do not have agency services in the area, and our agents are never authorized to request deposits or any payments before a property viewing takes place. This is strictly against our policy. What you have described does not reflect how we operate, and we are concerned that you may have been targeted by someone misrepresenting themselves as affiliated with FazWaz.

We strongly encourage you to file a report with the police as soon as possible, as this may constitute fraud.

We have already taken down the listing, and if you have any further information, please feel free to contact us at customersuccess@fazwaz.com.

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Rated 5 out of 5 stars

Thank you Ahcha^^

Overall, my experience with FazWaz was good, but I learned that it really makes a difference when you find the right agent — someone who is truly professional.

At the beginning, I worked with another agent who made me feel very pressured. She didn’t stay neutral and seemed to lean too much toward the buyer’s side, which made the process stressful for me as a seller.

Then I started working with Ahcha, and everything changed. She is professional, honest, and truly committed to helping both sides find a solution. Thanks to her, selling my property became a smooth and even enjoyable process.
I always felt reassured with her support. Ahcha is someone I truly trust.
Thank you so much, Ahcha! 🙏

April 8, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team.
Please feel free to share your thoughts with us at WhatsApp +66 63 228 4540 or customersuccess@fazwaz.com

Rated 5 out of 5 stars

Milk was alway helpful and courteous

Milk was alway helpful and courteous. We were able to do most of the process online and it was a frictionless experience. We will definitely go with her again on our next purchase. Thank you Milk!

March 17, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

Please feel free to share your thoughts with us at WhatsApp +66 63 228 4540 or customersuccess@fazwaz.com

Rated 5 out of 5 stars

Aurélien’s/James made it work

After a long sales process with ups and downs it was Aurélien, also known as James from FazWaz who managed to close the deal. Thanks Aurélien.

April 3, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

Please feel free to share your thoughts with us at WhatsApp +66 63 228 4540 or customersuccess@fazwaz.com

Rated 5 out of 5 stars

5-Star Service from Aad

I didn’t end up buying, but Aad from FazWaz provided 5-star service during my villa search in Phuket. We had a quick call, texted via WhatsApp, and reviewed a listing together. He was professional, arrived on time, responded quickly, and was great to talk to (never pushy and always happy to answer my questions). If I consider buying in Phuket in the future, I would definitely contact FazWaz again.

March 28, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

Please feel free to share your thoughts with us at WhatsApp +66 63 228 4540 or customersuccess@fazwaz.com

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Rated 5 out of 5 stars

. Excellent Service and Smooth Experience in Phuket

I would like to express my sincere gratitude to William for his outstanding work as a sales agent throughout the entire process of purchasing my condo in Phuket. From the very beginning, he proved to be an exceptional professional: attentive, transparent, and always willing to help.

William not only has in-depth knowledge of the Phuket real estate market, but he also knows how to truly listen and understand exactly what the client is looking for. Thanks to his guidance, I was able to make decisions with complete confidence, feeling supported every step of the way.

What I appreciate most is his commitment and dedication. He was always available to answer questions, handle details, and ensure everything went smoothly. His friendly approach and honesty truly made a difference.

I highly recommend William to anyone looking to purchase a property. His professionalism and personal touch make such an important experience much easier and more enjoyable.

Thank you again, William, for making this dream a reality!

March 2, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

Rated 5 out of 5 stars

Miim from FAZWAZ Hua Hin was fantastic

Miim from FAZWAZ Hua Hin was fantastic. For a foreigner buying a property she made the whole process a breeze. She was a great communicator and completely put me at ease especially buying from off shore

March 16, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team.

Rated 5 out of 5 stars

Pally Supatra was incredibly helpful…

Pally Supatra was incredibly helpful throughout our search for the right condo in Hua Hin. She took the time to understand what we were looking for and consistently showed us options that matched our needs and preferences. Her local knowledge, responsiveness, and patience made the whole process smooth and stress-free. We truly appreciated her guidance and support in helping us find a place that feels just right for us.

March 4, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

Please feel free to share your thoughts with us at compliance@fazwaz.com.

Rated 5 out of 5 stars

Absolutely excellent service from start…

Absolutely excellent service from start to finish: Finding the right properties acc to our preferences, Negotiations with the developer, processing all paper works, attention to all details along the transaction. Bought 2 properties in Hua Hin Thailand through Fazwaz already and absolutely delighted with their service. Especially their representative Mr Potchara who has been in charge of us, has done a great job, couldn’t be any happier about his support and assistance.

March 6, 2026
Unprompted review
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Reply from FazWaz

Thank you for your lovely feedback! 🙏 It's always a pleasure working with you. We'll make sure to pass your kind words to the team. Looking forward to assisting you again!

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Rated 5 out of 5 stars

Professional and accommodating

Khun Nook from FazWaz is very professional and accommodating. His responses were always prompt. He went an extra mile to give me peace of mind. And he already proposed the next property. 😊 I will surely recommend him to my family & friends.

February 27, 2026
Unprompted review
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Reply from FazWaz

Thank you so much for taking the time to share your experience! It was a pleasure working with you, and we look forward to supporting you again.

Rated 5 out of 5 stars

Bua very customer oriented agent

Bua is a very customer oriented agent. She is knowledgeable and strives for perfection. She builds trust snd manages the relationship between seller and buyer very professionally. She is flexible and finds solutions to unexpected concerns. We give Bua our highest recommendations.

February 24, 2026
Unprompted review
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Reply from FazWaz

Thank you so much for your kind words and recommendation! 🌟

We’re thrilled to hear that Bua’s professionalism, knowledge, and dedication made your experience a positive one.

Your trust means a lot to us and we truly appreciate your support. We look forward to assisting you again in the future! 😊

Rated 5 out of 5 stars

I rarely write reviews


I rarely write reviews — but in this case, I truly feel I have to.

From the very beginning, I was impressed and honestly fascinated by how well „Nook“ from Hua Hin understood me. It almost felt like he could read my mind. He didn’t just listen — he truly understood what I wanted, even when I couldn’t fully express it myself.

What stood out the most to me was his honesty and transparency. Especially when it came to the pool construction, I received offers from other companies that were significantly more expensive. He was always straightforward, fair, and made sure I got the best possible price without compromising quality. At no point did I feel pushed or misled — quite the opposite. I felt protected and well advised.

He didn’t just help me find a property — he found the right property. The quality, the value, the price — everything exceeded my expectations.

I can say with 100% certainty that I trust him completely. And trust is everything in real estate.

I am originally from Germany, and as many people know, Germans tend to be very detail-oriented and demanding when it comes to quality and service. The fact that I am 100% satisfied says a lot.

I am extremely grateful to have had him as my advisor and would do business with him again at any time. I can recommend him wholeheartedly and without hesitation.

If you are looking for someone honest, transparent, professional, and truly on your side — he is the right person.

February 13, 2026
Unprompted review
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Reply from FazWaz

Thank you so much for this incredible review, Marc! We are truly honored by your kind words and are thrilled that Nook’s dedication to quality and transparency made such a strong impression. At FazWaz, we believe that trust and honesty are the foundation of real estate, especially when navigating complex details like pool construction. It was a pleasure having you as a client, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

Easy and stress-free

Working with Phu made the entire buying process in Hua Hin feel easy and stress-free. His local knowledge is incredible — not just about properties, but also about neighborhoods, lifestyle, and future developments in the area. He went above and beyond to help us compare options, arrange viewings at flexible times, and answer all our questions with patience. Phu genuinely cares about his clients and it shows. We felt supported every step of the way and would gladly recommend him to anyone looking to buy or invest in Hua Hin.

December 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Phu was an absolute pleasure to work with!!!

Phu was an absolute pleasure to work with during our property search in the Hua Hin area. He knows the market extremely well and was very honest about pricing, locations, and long-term value. What we appreciated most was that he never pushed us into a decision. He took the time to understand exactly what we were looking for and only showed properties that truly matched our needs. Communication was smooth, clear, and fast, and he handled everything professionally from start to finish. If you’re looking for a trustworthy real estate consultant in Hua Hin, Phu is the one.

January 12, 2026
Unprompted review
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Reply from FazWaz

Thank you so much for the wonderful review, May! We are delighted to hear that you had such a positive experience with Phu in Hua Hin. We take great pride in our "no-pressure" approach and ensuring our clients find homes that offer true long-term value. Your recommendation means the world to us, enjoy your new property!

Rated 5 out of 5 stars

Khun Jib was excellent

Khun Jib was excellent. Patient, informative, and found a number of great properties for us to look at. I'd 100% use FazWaz again in the future based on this previous experience. Thank you Khun Jib. Kind regards, Mark

February 9, 2026
Unprompted review
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Reply from FazWaz

Thank you, Khun Mark!

We're so glad Khun Jib could find you those great properties. Our team loves hearing when our clients feel well-informed and supported.

We look forward to seeing you again for your next move!

Rated 5 out of 5 stars

Excellent experience with Mr. Champ

Excellent experience with Mr. Champ's work.

His activity is meticulous, professional and helpful. He helped me buy a condominium in Ao Nang,

Krabi on a foreign quota. No complications.

February 1, 2026
Unprompted review
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Reply from FazWaz

Hey Mr. Tom,

Thank you so much for the wonderful feedback! We are thrilled to hear that your experience with Mr. Champ was seamless.

Congratulations on your new condominium in Ao Nang—we hope you enjoy the beautiful Krabi lifestyle!

Rated 5 out of 5 stars

Jo Hwong is a resourceful person.

Jo Hwong is a resourceful person.
We spent with him a day for our decision.
Spent some other associates as well.

What makes him remarkable is, he listens ask questions after makes his own calculation. Responses to your questions always in this mind. First three places are the hits. He goes after trustworthy companies and price per squaremeter relevant and storey equsitioned ones. that makes a trust between him and you.

So he understands on your behalf in local and he let you understand him with his good commandment of English.

I highly recommend him for your future businesses and long term friendship..

February 6, 2026
Unprompted review
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Rated 5 out of 5 stars

Amir

Amir was my contact. Very thorough. Professional and patient. Responsive to requests. Knowledgable and trustworthy. Highly recommended.

February 8, 2026
Unprompted review
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Reply from FazWaz

Thank you very much for your wonderful feedback, Malcolm!

We’re delighted to hear about your positive experience with Amir. His thoroughness, professionalism, patience, and dedication truly reflect the high standard of service we aim to deliver. Amir is indeed a valuable asset to our team, and we’ll be sure to share your kind words with him.

Thank you again for your recommendation and for choosing FazWaz, we truly appreciate it.

Rated 5 out of 5 stars

I would like to thank Fazwas team…

I would like to thank Fazwas team especially Mr. James Aurelien who assisted me from the first day of our contact with the buyer. He is very professional, efficient and had done all of he necessary steps throughout the selling process and always make sure that every information between me and the buyer are clear without leaving anything unanswered. He basically did everything so perfectly ( legal documents, schedules, financial transactions and the title Transferring at the land department ) to make sure that the deal go so smoothly and in about 4 weeks, every was done. I am very happy the way everything was handled and I am so glad I chose Fazwaz to represent me selling my condo unit. Thank you. 🙏🙏🙏

January 29, 2026
Unprompted review
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Reply from FazWaz

Hi Khun Prasong,

Thank you so much for your kind words and for choosing Fazwaz! We are absolutely thrilled to hear about your positive experience and that the sale of your condo was completed so smoothly in just four weeks.

James is indeed a valued member of our team, and we will be sure to share your wonderful feedback with him.

Congratulations on the successful sale, and thank you again for your trust in us! 🙏

Rated 5 out of 5 stars

Great sales agents make buying a home so easy!

Having a great sales agent negotiate for you with builders and private sellers forms one third of a critical team that includes an attorney and a home inspector. Jib K. scheduled all of our showings to maximize each day, shared helpful advice and local knowledge of a variety of properties and areas, and went above and beyond ensuring that every little detail got done. Superior in all respects!

January 19, 2026
Unprompted review
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Reply from FazWaz

Hi Rodger 👋🏻 Thank you so much for your wonderful review!

We’re delighted to hear that your home-buying experience was made easy with the support of our agent Jib.

Jib’s dedication, local expertise, and attention to detail truly set her apart, and it’s great to know her efforts made a positive impact throughout the process. We’ll be sure to share your kind words with her.

Wishing you all the best in your new home, and thank you for choosing FazWaz!

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