Bougt an IXS Rs800 one piece leather suit. Very discounted. But they didn't tell it would smell awful, even after a month of airing. And the protectors on both knees were broken. I contacted them to... See more
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Review summary
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Reviews shaping this summary
Don't like giving bad reviews But after sales service doesn't exist Over there, purchased boots wrong size just want to return/exchange Additional purchase return label wich doesn't wor... See more
Company replied
Ordered a white helmet hjc i31 no postage tracking etc Politely asked a few times is there a issue.... Website did say was in stock .. Rubbish replies no reason for non postage etc ... Given up... See more
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So bought a helmet from fc moto .was 50 pound cheaper than in the UK. But got stung on import dates. 50 pound to be exact so was a waist of time really .did save anything .and tock 2 weeks from orderi... See more
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Company details
Contact info
Avantisallee 90, 52072, Aachen, Germany
- 0049 2405 4950050
- kontakt@fc-moto.de
- www.fc-moto.de
3.3
Average
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HORRIBLE! AVOID!
HORRIBLE! I bought there cuz was the cheapest but they are charging extra 100f for delivery fee! What a joke! I tryed to contact them since 2 weeks to ask what the hell is that and obviously zero answer! AVOID THIS RIDICULOUS COMPANY! There are better co panties, like maximomoto, who ALSO deliver from outside of uk but youre not paying any unexpected cost for "delivery tax"... Fcmoto- learn from them! NEVER BUYING HERE EVER AGAIN AND ALL MY FRIENDS GONNA KNOW ABOUT THAT SCAMERS!
April 23, 2026
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Ordered helmet part from FC-Moto
I have ordered something from FC-Moto several times; it is always perfectly on time, the brand offers good quality, and it is certainly not expensive.
March 19, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your positive feedback and your continued trust in us. We are delighted to hear that your orders have consistently arrived on time and that you are satisfied with the quality and pricing of our products.
We truly appreciate your support and look forward to your next order.
Your FC Moto Team
Beware the additional customs fees
The site very clearly states that the price includes all fees associated with the purchase however when it arrived you still have to pay the customs tariff. I could have bought the same product cheaper from a different site if I had known.
February 12, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and understand your frustration regarding the additional charges.
Please note that for deliveries to countries outside the EU, additional costs such as customs duties, taxes, or handling fees may apply. These charges are determined by local authorities and are outside of our control. We do inform customers during the ordering process that such additional fees can occur.
We regret that this situation led to unexpected costs for you.
Your FC Moto Team
All you need for riders
FC-Moto.de is a comprehensive e-commerce platform specializing in equipment and supplies for motorcycle enthusiasts. It is described as a premier destination for riders seeking high-quality gear and essential accessories.Safety Gear: A wide selection of helmets and protective equipment.
Apparel: Specialized motorcycle clothing designed for performance and protection.
Essential Extras: A variety of accessories and general supplies to meet all riding requirements.
March 31, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you very much for your detailed and positive feedback. We are delighted to hear that you appreciate our wide range of motorcycle gear, apparel, and accessories.
It’s great to know that you see FC-Moto as a reliable destination for quality equipment and comprehensive riding supplies.
We truly value your support and look forward to your next order.
Your FC Moto Team
Very poor experience with FC Moto
Very poor experience with FC Moto. I received the wrong product instead of what I ordered.
After contacting them, I got a reply saying they were very busy and that it could take longer to respond, which I initially understood. They then asked me to send photos of the incorrect product, which I did immediately.
After that, I heard nothing. It has now been almost a month, and I still have not received any meaningful response or solution. I have sent multiple reminders, but they simply do not reply anymore.
I am still stuck with the wrong item, have not received a refund, and still do not have the correct product I originally ordered.
Very disappointing service. Mistakes can happen, but this level of communication and handling is unacceptable.
April 7, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your detailed feedback. We are very sorry to hear about your experience and truly understand how frustrating it must be to receive the wrong product and then not receive a timely follow-up despite multiple reminders. This is certainly not the level of service we aim to provide.
We would like to clarify that we already sent you a free return label by email on March 18th. We kindly ask you to use this label to return the incorrect item to us. As soon as the goods arrive at our warehouse, we will of course issue a full refund.
We sincerely apologize for the delay in communication and the inconvenience this situation has caused you. Your feedback is very important to us and helps us to improve our processes.
Your FC Moto Team
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I purchased items from FC MOTO a month…
I purchased items from FC MOTO a month ago, they never arrived, and I can’t get a refund. Their customer service is the worst I’ve encountered in years; they’re not interested in resolving the issue and aren’t taking any action to resolve my complaint. Communication is very poor. One star out of five is still too generous a rating. I didn’t expect companies like this to still be in business.
April 7, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear that your order has not been delivered and understand how frustrating this situation must be for you.
According to the tracking information, the shipment could not be delivered and is currently on its way back to us. As soon as the goods arrive at our warehouse, we will process a refund of the purchase amount.
We regret the inconvenience caused.
Your FC Moto Team
The worst online shop I ever ordered something from.
The worst online shop I ever ordered something from. Ordered two pairs of pants, they sent it without adding the number of my adres. So the package got stuck at DHL and they told me to contact FC Moto. I tried everything I could to contact them even called them and they told me it’s not their problem but DHL’s. So here I am, 113 euros poorer and without receiving the items. That’s called stealing. Guess I’ll have to go to the police next.
April 2, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear about the situation and understand how frustrating this must be for you.
According to the tracking information, the parcel is currently on its way back to us as a return. It is not lost. As soon as we receive it, we will process a refund of the purchase amount.
Please also note that due to data protection regulations, we are not allowed to change or add missing address details after the order has been placed. We kindly ask all customers to carefully check their delivery address before completing the order, as we are unable to modify it afterwards.
We regret the inconvenience caused and thank you for your understanding.
Your FC Moto Team
Item missing in order
It has been two weeks since I got the package without one of the items I ordered. Firstly the website support doesn't work, I tried filling the complaint thorugh there, waited for a few days and no one got back to me. Then I e-mailed them to see what's about... All the answers from the support are taking so long and are so unconclusive that looks like the company doesn't want to solve the problem, at all.
I hope this complaint helps to get the problem solved.
Apart from this, all the items arrived very well acommodated and their price was better than in every other shop that I saw.
March 17, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry that part of your order was missing and that the support process has caused you frustration. We understand how disappointing it is when responses take longer than expected.
Please note that we sent you a private message on April 1st to address your issue. We kindly ask you to check that message.
We regret the inconvenience and appreciate your patience.
Your FC Moto Team
Defective products are returned at the client's charge
The merchant delivered a defective helmet (fastener assembled upside-down and a tiny Pinlock covering only a small part of the the visor). The merchant failed to recognize the faults and refund the return shipment expenses.
--- Verwaltung Bund : Consumer rights and guarantees related to buying goods and services, including procedures for consumer dispute resolution and compensation
E. Rights of the buyer in the event of defects
If goods are found to be faulty within the required timeframe, the buyer may, in the first instance, request that the item be repaired or replaced with a new product that is free from defects. The seller must bear any costs associated with these remedies, e.g. for materials or transportation of the goods.
March 30, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear about your experience and understand your concerns regarding the item and the associated costs.
Please note that the returned goods were inspected, and no defects were found.
Furthermore, we have already refunded both the item and the original shipping costs to you. The shipping costs are refunded as a separate transaction, which may be why this was not immediately apparent.
We regret any inconvenience this may have caused.
Your FC Moto Team
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a site that I do not recommend
a site that I do not recommend, they sell products that say they have them in stock or available in 2.3 days but I placed the order on 16-03, and they still delayed it about 3 times, the 3rd time they told me that the product would arrive at their warehouse on April 9 (but I don't believe them anymore because that's what you told me that it would arrive on the 24th and the 27th,
March 27, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry that your experience with the repeated delays caused frustration and disappointment. We understand how frustrating it is when expected delivery times are not met, especially after multiple updates.
Please rest assured that your order was cancelled according to your wishes and has already been fully refunded. We sincerely regret the inconvenience and disappointment this situation has caused.
Your FC Moto Team
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very pleased to hear that you are satisfied with the product quality, our prices, and the efficiency of our service.
Your positive feedback means a lot to us. We look forward to your next order.
Your FC Moto Team
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are delighted to hear that you are satisfied with our prices and the quick shipping to Australia.
We look forward to your next order.
Your FC Moto Team
Shipping costs for defective return not refunded!
I ordered a pair of quality riding boots to be sent to New Zealand, On the second time putting them on, the zip popped, They have all the paperwork to send them back which is great, BUT! freight from Germany to NZ was NZD$53 the cost to send them back was NZD$135! I queried if they would refund me this cost and was told yes once they received the shipping docs and costs.
This did not happen, I got the refund for the boots but I am still chasing the return shipping costs!
This is a real put off for buying from MC-Moto moving forward!!
February 26, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your detailed feedback. We are very sorry to hear about the issue with your riding boots and the inconvenience caused, especially regarding the high return shipping costs from New Zealand. We completely understand how frustrating this situation must be.
Please be assured that your request regarding the refund of the return shipping costs is currently being reviewed by our responsible department. Our team will get back to you shortly with further information and to clarify the next steps.
We truly appreciate your patience and understanding in this matter.
Your FC Moto Team
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Shock service
Shipped items under the incorrect customs code. Vat is being charged on non Vatable items. Customer service is rude, shocking and slow.
March 24, 2026
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are very sorry to hear that you are dissatisfied with your experience and understand your frustration regarding the additional charges.
We ship goods worldwide and always provide the required and correct accompanying documents for customs. Please note that for shipments to the UK, additional costs such as VAT, duties, and handling fees may apply. These charges are determined by local authorities and the shipping provider, and we inform customers about this multiple times during the ordering process.
To know the exact amount of these charges, we recommend checking with your local customs office before placing an order.
We regret that this situation has caused inconvenience.
Your FC Moto Team
Where are my staff???
Almost 10 days since I ordered and there is no one anywhere to tell me when I'm going to receive them. Their lines doesn't work and they don't answer to my mails either,this is one of the worst customer services I have ever met.
March 23, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We sincerely regret the delay and understand how frustrating it is not to receive updates or responses regarding your order. Please accept our apologies for the inconvenience caused.
We have already contacted you privately to provide further information and assist you with your case. Your feedback is very important to us, and we are continuously working to improve our communication and service.
Your FC Moto Team
Great service as always
This is not the first time I've bought from FC-Moto and it won't be the last. You just can't beat bring able to buy motorcycle products for reasonable prices with a quick delivery time. A1+
February 16, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are delighted to hear that you continue to enjoy shopping with us and are satisfied with our prices and fast delivery. We look forward to your next order.
Your FC Moto Team
The customer service provided…
The customer service provided misleading information regarding the shipment of my order. I was informed that the package had already been shipped and that cancellation was therefore not possible, despite the delivery being delayed by more than a week.
One week prior to the shipping label being created, I explicitly asked about the status of my order and was told that all items were in stock and that they were “awaiting shipment.” This information later proved to be inaccurate.
Overall, the communication was misleading and gave the impression that customers are expected to simply accept incorrect information rather than being provided with transparent and accurate updates.
I rather pay more money elsewhere and be provided real and trustworthy information rather than this.
March 18, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback.
We sincerely regret the inconvenience caused. According to our system, your order was shipped on 18.03.2026.
Please refuse acceptance of the package upon delivery. Once the item is returned to us, we will promptly issue a refund for your purchase.
Your FC Moto Team
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Great service as always.
January 26, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are glad to hear that you are satisfied with our service. We look forward to your next order.
Your FC Moto Team
I have brought from FC-Moto twice now…
I have brought from FC-Moto twice now due to the items that I am wanting being unavailable at the time in my country. I’m in Australia and have found FC-Moto’s pricing to be comparable even with international shipping.
I have found the whole experience, from ordering on their online website to receiving my items very easy, I receive constant updates including notifications on availability, my order and delivery.
I have been very happy with my purchases and will use them again.
January 18, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are delighted to hear that your orders from Australia went smoothly and that you are happy with our pricing, updates, and service. We look forward to your next order.
Your FC Moto Team
The support staff is top of the line
The support staff and products at FC-Moto are top of the line, particularly the assistance provided by Ms. Alma Gashi. It is great to see a store that truly cares about both their customers and the quality of their items. With such a wide variety, it’s a perfect one-stop shop. This was a completely hassle-free experience - no other store comes close.
March 15, 2026
Unprompted review
Reply from FC-Moto.de
Hello,
Thank you for your feedback. We are thrilled to hear that you had a hassle-free experience and that our products and support, especially from Ms. Alma Gashi, met your expectations. We look forward to your next order.
Your FC Moto Team
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