Fendi Reviews 

Just received my fendi ring and i am absolutely OBSESSED! Can’t believe the amount off bad reviews because I could not be happier with my purchase. Thank you Fendi

What to buy my wife a bag for anniversary business our say 11 to 7 at King of Prussia Mall got there at 6 o'clock and the lady lock the door in my face Just lost a $ 2600 sale i will
never shop there If I was anybody I take my business elsewhere customer service is very poor

Keep away from FENDI. LOUSY services. I always video tape unwrapping online orders. FENDI shipped an USED leather wrap keychain (You can wrap it on your wrist.). There is NO price tag attached. Plus the leather itself showed wrinkles and obvious signs of wear and tear. FENDI requested all returns should be tags intact and brand new condition BUT it’s warehouse accepted USED condition from customers in the first place AND resell the USED to other customers. I am so shocked to see a high end boutique would do this to customers had paid top dollars for everything. My point is - it’s RISKY to shop FENDI. There is no guarantee what you receive will be NEW. You have to be LUCKY to receive NEW condition. That leather wrap keychain was the last one on FENDI.com when I ordered. FENDI processed my refund and that keychain went back to “last one in stock” for a few days then sold out again. Even I wrote a letter with my return, FENDI doesn’t care and resold it to someone else. FENDI doesn’t care!!

Even FENDI said “ All our orders are shipped in our signature Fendi packaging and placed in a discreet cardboard box. It is NOT a guarantee. An order I received from FENDI only came with a dust bag. I wrote to customer service and the answer is “Please note we don’t provide additional box. Orders are processed by warehouse.” That means FENDI’s customer service has NO communication with warehouse. What kind of service is this? We see FENDI as a WHOLE business. Different departments work for FENDI AND CUSTOMERS. We are WRONG!!!! FENDI’s departments don’t work as a TEAM.

Finally, TO FENDI, I wasn’t asking for an ADDITIONAL box but “A BOX MISSING FROM MY ORDER THAT PROMISED BY FENDI”.

I ordered an item a week ago and still is pending.... on website it says 6 days delivery etc. But by now is still on pending ? Why?
Now I have to go to holiday without it. What a poor service. Obviesly no reply on my email from customer service. Shame on you as you are a Luxiury brand and your prices are high !

I ordered a T-shirt’s from fendi, only thing I had a problem with was the delayed delivery by a day (UPS fault).

My package was lost in transit by ups since April. Fendi was issues a refund from ups since then and refuses to refund my money!! It is now July 9 STAY AWAY FROM THEM!!! They lie every single day that they are going to refund and still nothing

This is the Worst service I’ve ever received I’ve been waiting for a refund for around a month now and it’s still not sorted out disgusting would never buy online again from Fendi

Fendi UK customer service: +44 20 7927 4185

The worst online process ever.
I cannot stress enough against buying anything from their online store.
- The website doesn't function properly
- returns process is the worst and takes way too long
- only way to contact them is through an online form which you don't get a response to.
- No UK number to contact so you are left in a limbo of unknown.

Ordered over a week ago and still not received the item. The website shows my order as Pending. There is no customer service number where someone actually answers and no one is responding to e-mails. Who can I call???????

Received a damaged bag from fendi - returns was a nightmare for one - order was placed on the 20 Feb 2020 - it’s now 16 Mar 2020 and I am still waiting to hear why I received a damaged bag (strap was glued on only) and still waiting for my money to be debited back into my bank account - this has been the worst shopping and returns experience EVER - poor customer service Fendi - will never buy anything from you again

Worst customer service ever by Fendi !
The SA did not give the box for the bag when my partner bought the mini baguette at the Heathrow airport and she didn’t even bother to ask whether he needs one.
Then I wrote to Fendi customer service to inquire if I could collect my box from Fendi Malaysia. They replied and asked me to sent the receipt and the details and the preferred location to collect it. But after providing them with all the information they ghosted me.
I sent 3 more emails to them to check on the status but I did not receive any word back from them.
Even if it’s not allowed I think they should have the courtesy to reply me with a NO .
Is this the Fendi customer experience u offered??

Purchased a beautiful handbag from here about 2 weeks ago and its stunning. Probably my best piece to date

I bought a Fendi Baguette in Italy and the magnetic button clasp fell. I was informed - in a shop in Brasil - that they would "fix" the bag.
After contacting Fendi, they were very helpful and substituted the handbag.
Therefore, this time I am writing to thank Fendi for the comprehension and respect. Thank you.

I ordered some sneakers from this company and they came probably in the mail. First smelling the other just as I imagined. I have very appreciative and grateful for my package. I can’t wait to wear them tonight and show off with my friends!

My mother bought me a Carl Lagerfeld key chain from Fendi and I loved wearing it. I was in Miami and went to the Fendi store as the nose on it broke after wearing it for a couple of months and wanted to get it fixed. The lady behind the counter was very sweet and said that they will only do repairs if bought at Fendi - not Bergdroff's. And, wanted a receipt to prove where it was bought. I tried to explain it was a gift and my mother had died so I couldn't ask her. All I wanted was It repaired. Evidently Fendi doesn't stand by its products unless bought from their store directly. Buyer be ware.

Terrible policies and customer service. I bought a 4000$!! pocketbook for my wife's birthday. They wouldn't allow me to ship it to my office, only a home address. I couldnt ship it to my home because it would ruin the surprise. I shipped it to a colleague's home instead. The agent on the phone never told me someone had to be physically home to sign for it. (the call was recorded by them) There was no way for me to get the gift in time for her birthday unless someone took a day off work to wait for it. They refused to let it go to the house without a signature or have it forwarded to my office or held at the post office. They had zero interest in trying to be helpful. Luxury goods with luxury prices should come with luxury customer service.

Fendi has to have one of the worst customer services in the world.
I’ve contacted them on 4 separate occasions, 3 by email and one by phone. I have not received a response from fendi by email and this has been ongoing now for 3 weeks. When I called I was in a queue for 40 mins waiting to speak to someone. When I eventually got through the lady just kept apologising to me but told me my refund would be given. Nothing has changed since I contacted them by phone. Still no email response, still no refund, still no update of what is happening with my return!!! What more can I do?

I don't even normal write reviews as am honestly not one to complain would rather just order something i pay them they send me my items everyone is happy but fendi's service is rubbish and its not to name drop but compared to the likes of louis vuitton or gucci whom i've ordered from before with no problems they could more than take a leaf out of there book even there customer service line's hold music sounds like an old un clear radio but that wasn't what bugged me ordered a t-shirt and pair of trainers together so i expected them to arrive together! only the t-shirt came so obviously i checked they didn't charge me for the trainers which to be fair they didn't but wouldn't go a miss to get an email out of customer care to say hey sorry customer we ran out of stock i then tried to re order them to which site said they were out of stock but you can pre order them which i did an email came through few days later to say they would come towards the end of November i happened to look on the website a week later and the same item was showing as available so i called the customer service line and they confirmed they were so i said i should of got an email to say there are now in stock but didn't i said you might aswell cancel that order and re order them as they will come a lot quicker the agent agrees and stated they should come in 4-6 business days she said i can order them with her over the phone gave her the billing address and my shipping address which is different which i pointed out!!! as i wanted it to come to work not my home as i wont be in. It had gone over the 4-6 days which they said it would arrive by so again checked my emails and they put my billing address the same as the shipping address so just called them to find out why they managed to get the delivery address wrong and why is it late they weren't much help called UPS who they use for delivery for them to tell me i also cant go and pick it up from the local pick point because fendi for some werid reason said i couldn't? so am going to miss the order because of there screw up and now i have to mess around with ups to get re directed you cant even talk to a manger over the phone so the chance of someone from fendi bothering to read this or to improve there service is slim but i'll say it any way RUBBISH SERVICE!!!!!!

The website is very organized and very fast delivery .. the packaging was real neat.. they also added a gift card which is very nice .. loved it ..my only note is that this web doesn't give special offers or discount and the prices can be a bit more expensive than other websites.

I wanted to buy a belt online and it was sold out so was pointed to the store as they had one in stock. Not only was the sale done over Whatsapp they tell you to bank transfer payment with no information attached to send the belt to you.
Due to lack of interaction I cancelled the contract of sale and was told the payment would be reversed and refunded. Since the 28th August when this was agreed until the 18th September all they did was constantly pass the book. The manager seems to have no idea of refunds as they are processed by the finance team. In the finance team various people, just told the same LIE over and over. ‘We have paid you. It was sent. Check your bank.’
Actually check yours because payment was only sent today and received by myself TODAY!
It must be something with these Italian companies where they’re so wrapped up in trying to be luxury and high end. That they’ve lost all sense of morals and integrity. If you’re sooo designer giving somebody back their £350 should be nothing to sneeze at but obviously not!
The store service was monotonous each phone call you can tell they are so disinterested and the Head office finance team are obviously trying to claim interest off customers money so they constantly lied to me about a nonexistent refund they issued me.
I guess it was my own fault though because what upstanding genuine company does sales over Whatsapp. And who takes payments by bank transfer. Silly me
BUT I have my money back now and thankfully now know to NEVER shop at fraudulent Fendi again!