Fergusonhome Reviews 12

Terrible company. I placed a $10k order with Ferguson Home for a house we are under construction on and lights were consistently backordered even though they showed as immediately available for shipment. I have called and emailed multiple times and Ferguson Home was unresponsive and could never give me a confirmed date of shipment, which is inexcusable. Very disappointed and I would not recommend them. Poor customer service and responsiveness. I am delayed in my project and need to order elsewhere now.

The 2.2-star rating for Ferguson Home is justified. I received the wrong door twice, and with four-week delivery times each time, my project was delayed by 2.5 months. I placed my order in early January 2026 and didn’t receive the THIRD correct door until March 24. While I like the door itself, the process was frustrating and inefficient. Other reviews suggest this is a common issue.

Ordered a brand name vent hood on 1/29/26, unit arrived damaged. Contacted customer service, sent another unit, it arrived damaged. Contacted customer service again requesting refund and instructions about returning two damaged vent hoods. Was told 7-10 days for money and 2-4weeks for instructions. No refund after 3 weeks, and no instructions after 4 weeks. Contacted customer service again and was sent an email telling me to throw away the units or donate them, and only a verbal agreement that a refund would arrive in 3-5 days. Seven days later - nothing. Filed a report with the BBB and Consumer Affairs. Don't bother with this company, they lie and do not hold up to their documented refund policies.

Placed an order on Black Friday, we are well over February, after many calls I just got an email saying that they will ship the order within 10 business days.
Of course I cancelled the order, as the rep that assisted me didn’t even say they were sorry or gave a reason for the delay

I purchased a central brass soap dispenser, but it was nonfunctional. I contacted customer service to initiate a return, and Ferguson Home provided a label for UPS to collect the item. This occurred prior to Christmas. As of January 13th, I have yet to see the credit reflected on my credit card. I advise others to avoid this company. I am planning to file a complaint with my credit card provider.

I ordered a substantial amount of products (roughly $60k worth) for a renovation last year and the service was amazing, from design services to delivery. On my current project, nothing is going very smoothly. The follow up has been spotty and slow, I have to had to re-articulate updates to the order over and over again, and one item was substituted for a discontinued item and not brought to my attention. Now, I sit around waiting for a scheduled delivery that I have no idea if it is coming or not. What a stark contrast. I am disappointed.

I purchased a sink from them that was listed as available and set to arrive within a week. There was never any communication from them, but after sending a query to ShopHouzz, where I made the purchase, I learned on day 6 that the item was now on backorder wouldn't be available for a couple months. Meanwhile, I've been unable to use the bathroom sink. This was a terrible waste of time and effort.

When purchasing hardware, it's important to be able to hold it up to the cabinet and compare it with other products you're considering. Ferguson Home and companies like it have policies that don't match the reality of consumers buying their products and evaluating whether they will work for their home. Namely, hardware has to be in it's original packaging (so you can't see what it really looks like when holding it up to a cabinet, especially in different lighting which can really impact how the color of the handle looks on your cabinets). They also require that you pay for shipping to return the item and then charge you for shipping/take additional money out of your refund. The product I returned was in the same condition as when I purchased it and I received 25% of my money back. I recommend buying on Amazon (still be sure to confirm policies for each product) or using a company that better understands its customers.

AVOID Ferguson. Buy from anyone else under the sun. They are a middle man and offer less service than you’d get from a $36 item, even when you spend $12K on a fridge. I will NEVER shop with Ferguson again and have told all my clients to avoid them. Items won’t arrive, won’t be trackable, and they will offer zero service. They will purposely give “ship” dates that are two weeks earlier than they know they can ship, just to make sure they get your business. they actually don’t care when you get items, and when the items come (weeks late) they will leave them in the Center of your floor and refuse to install them, and not offer any suggestions for who can. They are liars and cheats, and must be avoided at all costs.

I paid over $12K for a refrigerator that NEVER ARRIVED even after many weeks. When I try to call them, they don't answer. When I email, they refuse to call me back.

I purchased a set of 2 Cyan Design vases from this totally unethical company in May 2025.Set was listed on their website. I Only received one vase. I made multiple contacts to Customer Service via phone and email, requesting either the missing item or a refund, and always received the same non-response "we're looking into it." Ferguson has not followed up with me. I've filed a disputed claim with Paypal too. Looking at so many negative reviews about larger purchases, I guess I'm not surprised they ignore and cheat a small customer too. What kind of corporate culture is that?

I purchased three Byrne Pendant lights (polished nickel finish) from Ferguson Home, made by Visual Comfort. Less than three years later, one of the lights failed, and I found out it can’t be repaired because it’s an integrated LED.

The bigger outrage is that Visual Comfort no longer makes this pendant in polished nickel. Their only offer was to replace the failed light with one in a completely different finish — which does absolutely nothing for me. I have three identical pendant lights installed side by side over my kitchen island. Replacing one with a different finish would ruin the design entirely.

To make matters worse, neither Visual Comfort nor Build by Ferguson would even consider offering a refund so I could replace all three and maintain a matching look. They’ve refused to take meaningful responsibility for their product’s failure or the fact that their design choices make a simple repair impossible.