Ferroli UK Reviews 

I had a new combi Ferroli boiler fitted, 2 years 5 months ago, the pump has gone!
Just 5 months out of warranty!
When I rang Ferrolli, to complain, they have listened my complaint, and are going to send an engineer out to replace the faulty pump,
A fabulous service, this has made my Christmas, thank you Neville and all at Ferrolli customer Service.

I have had my ferroli boiler for 28 years now and in that time only had about 10 things breakdown but the boiler I have is exceptional. Karon on the customer service team is A1 at her position helped out every time, carried out what she told you was happening to the letter. The only downside was Homeserve's/ferroli boiler cover I have undertaken where they dragged out the problem.
But TOP MARKS! TOP FERROLI TEAM! AND BOILER!

I currently have a ferolli modena and its 15 years young,never caused any problems at all and worked great. Few wee issues in the last 6 months,nothing that couldn't be fixed 😀. I would definitely consider another.

I can not fault my Ferroli experience so far, my boiler has been installed for a few years now and has worked brilliantly. I have recently experienced an issue and was so worried about not having a functioning boiler especially with the impending national lock down taking place this week. i wasn't sure if my boiler was still covered under manufactures warranty i called in and realised that i hadn't registered my boiler warranty. you can imagine the sheer panic that i was over come by. i spoke with a lovely young man who reassured me that everything would be ok. i was advised to email over some documentation and within a few hours i received a phone call from Karon in the service team, i was so relieved to be given an appointment for today. the engineer has not long left and my house is warm. I am genuinely shocked at reading some of the below comments. my family and i are so grateful to Gary the engineer and the service team at Ferroli. i can not thank you enough.

I am an installer and breakdown tradesman and speak from personal experience.
I was recently incensed by a review below where Santosh was refused warranty on a product because of 'dirty system water' (product does not have any system water) and it being 2m above ground. if that was the case and 2m is deemed a Health and Safety risk, then there won't be many light bulbs being changed in future,

As a result of the review, I had a call from Karen at Ferroli and had an interesting and frank conversation about past wrongs and the current direction.
Ferroli were one of the first brands to bring combination boilers to the UK when Brassware Sales imported them - and they were pretty decent, especially given their modest pricing. For whatever reason, Ferroli ended up at the lower price bracket in the market and the brand was often cheap and piled high in builders merchants and DIY stores. The result was many of their boilers were thrown onto the wall with no prepararion and no installer aftersales support. The older boilers could cope but when Ferroli introduced condensing models in 2005, it all turned nasty. The product was built to a price and was marginal at best. Even those installed properly would develop random leaks. Given the low price point of the boiler, there wasn't much left in the kitty for warranty at Ferroli. And that is when they became a running joke in the industry as the products were failing faster than they could fix them. Warranty was often refused and homeowners were left high and dry (well, wet, actually as leaks were main problem).

Things have indeed changed in the last two years. It appears that there has been a significant rethink and reorganisation at Ferroli UK. It is a brand new product and looking at the technical documentation, appears to be no worse than the 'respected' brands costing 40% more. The ten-year warranty is an outstanding proposition, provided they can honour it. Having spoken to Karen, they seem pretty determined to rebuild trust in the brand.

They deserve a special mention for parts pricing; Inexpensive boilers often have incredibly expensive spares - but not Ferroli. They are pretty reasonable in my view, and they are easy to get hold of.
Another point for not taking a credit card number up front when you request warranty service - many manufacturers do this, including the big ones that you think are the best (they aren't - they just spend a lot on advertising).

If you are considering a Ferroli, it is not the boiler you should be checking out - you need to look at who is installing it and how they are going to install it. The installation labour is likely to cost as much as the boiler if it is to be done properly. You are much better off fitting one of these properly than a more expensive boiler fitted on the cheap.

Ferroli need to give Karen a pay rise.

DO NOT BUY A FERROLI BOILER!!
We had 2 faulty boilers. The customer service was a disgrace, same rude lady. The engineers just as bad. Management don’t care what you have to say. No apologies for the behaviour of their staff. Worst ever Boiler and worst ever company. KEEP AWAY!!

we install in our property water heater sky eco F17m not even one year is broke down so I call customer service they happy to check. they came and they said they will fix this not same day another day . so we didn't heard from them so 4 days later I called they said they cant fix because previous certify engineer they install water heater 2meter up from the ground so their warranty cant cover us. so I called my previous engineer he said it should be covered by warranty so this is some kind of Froud warranty cover. I checked all the warranty they did not mention any kind of 2meter thing. I will never use their product. never I will suggest don't use their product

I had a Ferroli Optimax 38c for 12 years initially after few months had an small issue the only one in 12 years “divert valve” covered by warranty Still working very well however being 12 years old decided to replace with another Ferroli updated version before the winter start and now that covid situation is better just for piece of mind...I am sure will last at least as the previous one , even if Uk plumbers hate Ferroli! It comes with 10 years warranty so trust on it And on my personal experience..
I had a Ferroli Optimax 38c for 12 years initially after few months had an small issue the only one in 12 years “divert valve” covered by warranty Still working very well however being 12 years old decided to replace with another Ferroli updated version before the winter start and now that covid situation is better just for piece of mind...I am sure will last at least as the previous one , even if Uk plumbers hate Ferroli! It comes with 10 years warranty so trust on it And on my personal experience..
Unfortunately had to dramatically change my view due to Ferroli UK customer service not respecting the 10 years warranty, claiming in the last repair Apr2022 after initial call in Jan 2022 they found internal hidden components damaged, which I replied is the reason why a warranty is in place since the gas engineer who installed the boiler couldn’t see anything wrong and certainly after commissioning the boiler and checking everything was working properly did not feel the need to unbundle the boiler to check piece by piece?! even Ferroli technicians needed several visit and inspection to find such damages, so pretending the engineer who installed the boiler to be responsible to spot such issue clearly show Ferroli UK dishonest approach
Ferroli refused to organise a meeting with an independent gas engineer to validate their view as they just walked away from their obligations.
Updating to 3 stars as finally after involving an independent gas safe eng. confirming I did everything correctly Ferroli recognised I was right and revalidated the 10 years warranty,

Recently replaced my 20 year old Ferroli for the new efficient Bluehellix 34c
The new model is much quieter and the hot water has a better flow rate. 10 year warranty included.
Very happy

My boiler became faulty and I had to speak to a representative who helped me set up an appointment with the Engineer. The whole process was quick and easy. In minutes the Engineer came and his name was Will. A superb gentleman, he took his time and did a splendid job. Very friendly mate too. I can always recommend his services. Great Job Ferroli 👌

Excellent customer service from Karon.
Very helpful and pleasant.

First time to install this ferroli bluehelix,and was pleasantly surprised with some features on this boiler.
1. Simplicity in converting to lpg.
2. Ease of running test mode.
3. Comprehenive installation
instructions.
4. Silent operation.
5. Genuine manyfacturer 10 year
warranty.
6. Supplied with telescopic flue. No
cutting required.
7. Dedicated wiring connection for
external controls.
8. Swivel service valves for ease of
pipe connection.
9. Filling loop supplied, although not
factory item.
10.Starts staight from the box.
11. Good back up technical.

I have an old Ferroli 80e boiler which had a few problems and not maintained in correct manner by other ad hoc companies coming out to repair on yearly service intervals- I contacted Ferroli and they carried out completed full service, changed a few parts and it works as good as any other new boiler now.

I have nothing but praise for the customer service team and their team of Engineers that come out, I was nearly going to buy a new boiler but it now works as good as possible so thank you for your expertise Ferroli.

I wish to thank the engineer and Ferroli for fixing my boiler today. Much apprecited

We had to ring customer services about a problem with the boiler in our son's new flat. The lady was very helpful and was able to arrange an engineer to come later that day. The engineer was thorough and knowledgeable and although the boiler could not be saved his professional advice helped.

The worse experience I have ever encountered the customer service is absolutely appalling! My boiler has broken a few times now, & every time I call, they tell me I am in breach of my warranty as I haven't done XYZ. When the engineer finally attended my property, he was happy that I had done as they requested. I called today, as the same problem has happened AGAIN, to be told my warranty is invalid!! I am absolutely baffled, as the complaint handler last year told me they had reinstated my guarantee & was I happy to close my original complaint. I agreed as I thought they done what they said! Today I have had to call 10 times. I asked to speak to a manager & was told NO! Then a manager did call me back & say as a gesture of goodwill; they will attend my property but not until Monday, which is 4 days away! I explained I have a vulnerable person here & it is vital we have hot water, but they said sorry nothing they could do! I honestly cannot believe how badly my family has been treated! I could go on & on the company has left me no choice to continue to escalate my complaint to the ombudsman as I am afraid they’ll continue to put a plaster on the boiler, rather than fix it properly! Avoid this company at all cost, save a little more & get a better boiler.

I spoke to very professional and nice lady Karon Gibson. We use Ferroli boilers in most of our properties Karon was very helpful and arranged engineer to visit thanks for your help fantastic

Very poor. No information re reduced service due to Covid19. Wasted time and money for nothing. Advisers put you though to the never ending and repetitive female recording. Have become very expensive. Initial call was for a minor fault the pressure was low. Given abrupt instructions over the phone! Supposed to transition from Nurse to engineer in seconds! Gave me a lecture adding insult to injury. Well they know what to do with their boiler!

Can't say what I think but - I installed mine in 2015 and since the day it went in, problems. First off a leaky flue, then it kept cutting out for no apparent reason, clear the errors all would be OK again until it cut out again. Ferroli ended up coming out under warranty after spending twenty minutes on the phone aggressively reminding me I would have to pay if no faults were found, and guess what? the first thing the engineer did was turn it off, comment that the heating pressure was at 0.9 bar and not the required 1 bar, topped up to 1.5 bar, turned it on (which powered it up as it always would) and said it was OK. Ferroli then wrote to me and explained as it was my fault I could either pay £72 inc VAT or forgo the warranty, which was only one year anyway! Then the heating would work and not the water and vice versa, I ended up paying for a new PCB at £250, that worked for a few months, by this point I got a British Gas contract on it. Over the next few years they replaced the PCB again, at least two valves (one started leaking badly) and the expansion vessel. After numerous call-outs, BG told me they would not continue to cover it, so at under five years old I replaced it with a so far faultless Worcester (which doesn't clunk, bang and roar like the Ferroli). Every engineer that came out said they weren't very good (or words to that effect that I can't write here apparently), never buy one and were the bane of their lives. All this to save around £100. Please, do not take the risk