Boiler cut out Saturday morning which wasn’t great timing as Ferroli is shut over the weekend. Sent them an email and rang first thing Monday morning. Spoke to Joshua who had already received my ema... See more
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Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the... See more
Company replied
Best decision made to ring Ferroli, Zack was so knowledgeable and helpful, I sent photos of the boiler and he emailed the old and new part numbers which really helped in trying to source the correct t... See more
Company replied
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got... See more
Company replied
Company details
Written by the company
Ferroli UK began business in the late 1980s when the UK export market was identified as being a promising one. In 1988 Ferroli joined forces with Brassware Sales, a Midland based importer and after nine years of continued growth, Ferroli UK Ltd was established. Ferroli UK swiftly expanded relocating to Burton-upon-Trent Staffordshire in January 2001. Today, Ferroli UK continues to go from strength to strength with a move to new offices and warehouse premises in Walton-on-Trent, Derbyshire in May 2021. These further developments have involved a great deal of investment, introducing best practice for greater business efficiencies and logistical planning. The new office facilities are conveniently located on the southern edge of Walton on Trent giving flexibility for future growth as Ferroli UK strengthens its position further in the market place. Consumer demand and the environment are the two main factors that drive Ferroli's development of innovative technologies. Our range of energy saving domestic and commercial boilers and renewable energy products ensure maximum efficiency and eco-compatibility. It is these two factors that keep Ferroli at the leading edge of appliance design. Ferroli manufactures its own domestic and commercial boilers, water heaters and renewable energy products in 12 factories around the world, giving it the ability not only to control quality and price, but also enabling it to innovate in-house rather than relying external companies. "At Ferroli UK we are looking at giving customers a comprehensive range of water heating products from small instantaneous water heaters, to electric boilers to air source heat pumps. We develop cost-effective solutions with high quality products that offer the customer a practical and workable long-term solution. Our Ferroli range is very comprehensive and offers a wide variety of quality products in the water heating market for the UK" - Andrew Buttree, Managing Director Ferroli UK In the UK, Ferroli have made it a priority to develop a strong team with a range of exceptional skills in marketing, customer service, internal sales and technical support: "Ferroli UK is a great team of people who have experience, enthusiasm and passion for the business. Honesty and passion are the two bywords for our way of working – we take immense pride in what we do. The UK operation also offers a comprehensive list of training courses on domestic and commercial boilers including its new electric boiler".
Contact info
Granary Barn, Catton Road, DE12 8LL, Walton on Trent , United Kingdom
- 0330 205 0000
- uk.sales@ferroli.com
- www.ferroli.co.uk
4.4
Excellent
359 reviews
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Clarification needed: Ferroli 28 kW boiler behavior
Hi, I have a question about my Ferroli 28 kW boiler.
The flame symbol turns on and the boiler starts by itself several times a day and night, even when the tap is closed and the heating is off. I’ve set both hot water and heating to 50 °C, but the temperature keeps rising on its own.
The boiler is new (about 3 months old) and this only started 4–5 days ago. It didn’t do this before. I called technical support and was told this is normal, but my trusted technician says it isn’t.
Could you please confirm whether this behavior is actually normal under these conditions?
January 12, 2026
Unprompted review
Reply from Ferroli UK
Good Morning Julia,
We were sorry to receive your two-star review and to hear that you’re experiencing this issue. We’d really like the opportunity to work with you and help get everything sorted.
Please contact our Service team at a time that suits you — they’ll be more than happy to assist:
Service Team
Mon–Thu: 9.00am–4.00pm | Fri: 9.00am–3.45pm
T: 0330 205 0005
E: service@ferroli.com
We’re always here to help and hope we can turn this into a positive experience for you.
Many thanks, Ferroli Customer Service
Overall my boiler is great but can you…
Overall my boiler is great but can you tell me why in the colder months my hot water is not that hot. If I run a bath I have to add 2 kettles of boiling water. Had it looked at 2 years ago and nothing was wrong. The water temp is at 55 which is the max. In the summer it’s hot but not winter
January 1, 2026
Unprompted review
Reply from Ferroli UK
Good Afternoon Janette,
Thank you for taking the time to leave a review, and we’re pleased to hear that overall you’re happy with your boiler.
The difference in hot water temperature between summer and winter can sometimes be linked to the incoming mains water temperature, which is significantly colder during the winter months and can affect the final hot water output.
Our technical team would be very happy to look into this further for you. You can contact them directly on T 0330 205 0005 or by emailing technical@ferroli.com with your contact details, and they will be happy to discuss this with you.
Many thanks, Ferroli Customer Service
Reply from Ferroli UK
We're so pleased to hear that the product you purchased was great value for money and easy to commission. Thank you very much for your 5 Star review! From all of us at Ferroli.
Very disgraceful Engineers
Stay away from this company as there engineers are a absolute disgrace. We had a boiler service booked for today by our landlord. The Ferroli engineer showed up at the back garden gate and called the landlord to tell us to open the gate. I open the gate and asked him to drive around to the front door what he declined. I asked him 3 times to drive around and come to the front door but he claimed he must go several times back to his van and therefore he needs to go through our garden. He completely ignored when I told him that from the front door he has straight access to the boiler without walking through other rooms, which he would have when coming through the back garden. At the end he drove away and I found out through my landlord, that he claimed to his office I would have been aggressive towards him what is absolutely not true. To give you a full picture about this company, the last Ferroli engineer who visited before him, had a discussion with my wife why not to wear blue shoes and at the end left a trail of dog poo on our hallway carpet. Worst company staff we had to deal with in decades.
Update to reply from Ferroli Customer Service:
It's just unbelievable how the Ferroli customer service team bends the reality in their response.
Firstly, he was not met with hostility but refused 3 times to enter through the front door based on the fact, that the route through the garden is neither the safest nor the direct to the boiler. Both, the safest and direct way would have been through the front door. But obviously does the Ferroli customer team knows the layout of our home better then us. That's just so pathetic!!!
That the engineer got accidentally locked in the garden for a very short time was based on the fact, that he should not even been there in first place. If he he would have followed our simple request to enter the house through the front door it would never happened. He still could have come to the kitchen door where wife was present instead of calling the landlord. It's absolutely not logical.
Dear Ferroli customer service team, please can you explain how an engineer refuses 3 times to come through the front door and claiming it's not the safest route to the boiler not even knowing where the boiler is?
I'm really looking forward to your answer.
November 25, 2025
Unprompted review
Reply from Ferroli UK
Dear Ian,
Thank you for your review. We are sorry to hear that you were dissatisfied with your recent engineer visit and we understand how frustrating service issues can be.
We have carried out a full internal review of the appointment, including the engineer’s written report and the information provided by our service agent. Their account of the visit differs significantly from the events described in your review. According to the engineer, he was met with hostility on arrival, was repeatedly refused access to the safest and most direct route to the boiler, and was subsequently locked inside the garden area while attempting to retrieve tools from his vehicle. He reported feeling unsafe and contacted both your landlord and our office immediately.
Our engineers are also required to wear shoe coverings inside properties, as confirmed by our service agent.
Given the conflicting accounts and concerns for the safety of our staff, we have advised that any future visit can only take place if the landlord is present at the property and if the appointment relates to a valid warranty claim. Our priority is always to provide a safe and professional service for both customers and engineers.
If your landlord would like to discuss this further or arrange a suitable appointment, they are welcome to contact our Customer Service team at service@ferroli.com with the job reference and property details.
Thank you for taking the time to share your feedback.
Ferroli UK Customer Service Team
Sakibur & Dean were very attentive
Sakibur & Dean were very attentive. Sakibur obtaining information from me about my faulty boiler and giving great assistance, then passed me onto Dean, who was very patient in guiding me through the steps to get my boiler working again. I was very impressed with the service over the phone. They were personable and professional. Many thanks to you both.
Regards
Guy
November 19, 2025
Unprompted review
Reply from Ferroli UK
Dear Guy,
Thank you so much for your lovely feedback. We’re delighted to hear that Sakibur and Dean were able to support you so effectively.
It’s good to know that Sakibur provided clear guidance and gathered the information needed, and that Dean was able to patiently walk you through the steps to get your boiler up and running again.
We truly appreciate your kind words about their professionalism and personable service. We’ll be sure to pass on your thanks to them both.
Many thanks, from all of us at Ferroli
The boiler was defective from the first…
The boiler was defective from the first day and the customer service was a nightmare. In the end I removed the boiler entirely and replaced with a different brand! Complete waste of money and horrible experience. Stay well clear of Ferroli!
March 6, 2025
Unprompted review
Reply from Ferroli UK
Dear Mr Ahmad, We’re really sorry to hear about your experience and that you felt you had to replace your Ferroli boiler. That’s certainly not the level of quality or service we aim to provide.
We’d appreciate it if you could email us at service@ferroli.com with your boiler’s serial number, installation date, and any details about the issues you experienced. Even though the boiler has been removed, we’d like to understand what went wrong so we can investigate and improve.
Kind regards,
The Ferroli Team
WELL PLEASED
MY FERROLI BLUETECK BOILER IS ON ITS 5TH YEAR OF WARRANTY I RANG THEM UP ON A THURSDAY AFTERNOON TO TELL THEM MY BOILER WAS BROKEN A VERY NICE GENTLE MAN TOOK MY SERVICE DETAILS AND SIAD SOME ONE WOULD BE IN TOUCH WITHIN 24 HOURSE NO ONE CONTACTED ME OVER THE WEEK END BUTT A LOVELY YOUNG LADY RANG ME EARLY ON MONDAY MORNING TO TO SAY THE ENGINEER WILL BE WITH ME THE NEXT DAY AND HE WAS, HE ASKED A FEW QUESTIONS AND STRAIT AWAY HE SAID OK I KNOW WHAT THE PROBLEM IS DIDNT SCRATCH IS HEAD OR UMED HE WENT STRAIT TO IS VAN BROUGHT IN A NEW PUMP AND THAT WAS IT VERY IMPRESSED WITH ENGINEER WELL DONE THE ONLY THING WAS I DID AFTO WAIT UNTILL TUESDAY IF THEY HAD COME WITHIN 48 HRS I WOULD HAVE GIVEN 5 STARS BUT I CAN ONLY GIVE FOUR STARS FOR THAT REASON, BUT OVERALL IAM WELL PLEASED
October 14, 2025
Unprompted review
Reply from Ferroli UK
Dear Mike,
Thank you for taking the time to share your experience — we’re so pleased to hear that you’re happy with your Ferroli Bluehelix boiler and the service you received from our team and engineer. We appreciate your kind words about their professionalism and efficiency.
Thank you for choosing Ferroli and for your lovely review — we’re delighted you’re “well pleased”!
— The Ferroli Team
Good Boiler very reasonable price with…
Good Boiler very reasonable price with 7 years warranty
Good customer service
September 5, 2025
Reply from Ferroli UK
Good Morning Mr Bashir, Thank you for your kind feedback! We’re delighted to hear that you’re happy with your boiler, the value for money, and the 7-year warranty. It’s also great to know our customer service team made a positive impression. We really appreciate you taking the time to share your experience. From all of us at Ferroli UK
Great service and very helpful
Great service and very helpful . Got my boiler back up and working in no time . Within the same day I rang which surprised me .
August 19, 2025
Unprompted review
Reply from Ferroli UK
Good Morning Charlie,
Thank you for your feedback!
We’re so pleased we could get your boiler back up and running so quickly on the same day you called. It’s great to know you found the service helpful, and we really appreciate you sharing your experience.
From all of us at Ferroli
From an engineer
Been installing Ferroli boilers for a good while now. Found their back up service very good for a smaller manufacturer. Found like anything if they're installed correctly and maintained correctly and the customer is taught how to use it correctly I haven't had many complaints from my customers.
September 2, 2025
Unprompted review
Reply from Ferroli UK
Good Morning Jordan,
Thank you for sharing your experience and for choosing Ferroli boilers in your installations.
We’re really pleased to hear that our backup service has been helpful and that your customers are happy with their boilers. It’s great to know that with correct installation, maintenance, and user guidance, you’ve had such positive results.
We truly value your continued trust and support.
Many thanks from team Ferroli for being a part of the family!
I've been installing Ferroli boilers…
I've been installing Ferroli boilers for a couple of years now. Quite impressed for a cheaper range of boiler. Very easy to install and service. Found the backup service in the West Midlands very quick and the engineers are a pleasure to work with .
August 29, 2025
Unprompted review
Reply from Ferroli UK
Dear Andy,
Thank you for sharing your experience.
We’re delighted to hear you’ve found Ferroli boilers easy to install and service, and that our backup team in the West Midlands has been quick to support you.
It’s great to know working with our engineers has been a positive experience – we truly value your feedback and continued trust in our boilers.
From your team at Ferroli
Had a Ferroli engineer come to service…
Had a Ferroli engineer come to service our boiler for the warranty. Found Andy Very helpful of how to use the boiler and even showed me some videos for future reference. A very good all round service provided .
September 2, 2025
Unprompted review
Reply from Ferroli UK
Dear Karen,
Thank you for your kind words!
We’re so pleased to hear that Andy was so helpful during your service visit and took the time to guide you through how to use your boiler, even sharing videos for future reference. We’ll be sure to pass on your feedback to him – it’s great to know you felt well looked after.
From all of us at Ferroli
Has the pleasure today speaking to Dean…
Has the pleasure today speaking to Dean from ferrolis technical helpline. Found him very patient and encouraging and talked me through a fault on my customers boiler .
Hope this message gets through to Dean
Thanks Arthur
September 1, 2025
Unprompted review
Reply from Ferroli UK
Thank you, Arthur, for your lovely feedback.
We’re delighted to hear that Dean was able to support you so patiently and guide you through the fault.
We’ll make sure your message reaches him – he’ll be really pleased to know his help made a difference.
Many thanks from all of us at Ferroli
Great service
Great service had a engineer come to repair my boiler on the same day . Thanks to the engineer Jordan who was willing to show me how my boiler works correctly to avoid unnecessary call outs .
Thanks a million guys
September 2, 2025
Unprompted review
Reply from Ferroli UK
Good Morning Issy,
Thank you for your kind feedback!
We’re so pleased to hear that Jordan was able to get your boiler repaired the same day and took the time to explain how everything works. We’ll be sure to pass your thanks on to him. It’s great to know you feel confident using your boiler and we really appreciate you sharing your experience.
Many thanks from all of us at Ferroli.
Had a Ferroli BlueHelix HiTech RRT34C…
Had a Ferroli BlueHelix HiTech RRT34C combi boiler fitted recently by a non Ferroli engineer. Very pleased with its performance, rads are boiling hot as is the water supply. I cannot fault it. Its got a 7 yr standard Ferroli warranty nothing matches it for price and performance. The size is compact and runs quietly. If it lasts as long as my last Ferroli boiler (13yrs) I'll be very happy. I highly recommend these boilers.
August 14, 2025
Unprompted review
Reply from Ferroli UK
Hello Jagdish,
Thank you so much for your 5-star review! We’re delighted to hear how pleased you are with your new BlueHelix HiTech RRT34C combi boiler. It’s great to know you’re already noticing the powerful performance, hot water supply and quiet, compact design.
We’re especially pleased to hear that your previous Ferroli boiler served you well for 13 years, and we hope your new one will give you just as many years of reliable comfort.
Your recommendation means a lot to us — thank you again for choosing Ferroli.
– from all of us at Ferroli.
Ferroli a big thank you for getting my…top of the class
Ferroli a big thank you for getting my boiler working again
Wayne (service engineer) top class guy went above and beyond thanks again wayne
It certainly wasn’t straightforward
Found it very straightforward to book and I’d give it 10 stars if I could 😁
August 22, 2025
Unprompted review
Reply from Ferroli UK
Hi Neil, Thank you so much for your wonderful feedback! We’re delighted to hear your boiler is up and running again and that you found the booking process straightforward. Wayne will be thrilled to know his efforts made such a difference – we’ll be sure to pass on your kind words. We really appreciate your 10-star rating too! ⭐ Many thanks Ferroli UK
Reply from Ferroli UK
Dear Stuart, Thank you so much for your 100% recommendation and Five Star review! We are delighted to receive your feedback, thank you from all of us at Ferroli UK.
Upgraded my Ferroli boiler to a bigger…
Upgraded my Ferroli boiler to a bigger model. Engineer was fantastic and very helpful when installing it. 10 year warranty also a massive plus point!
July 15, 2025
Unprompted review
Reply from Ferroli UK
Dear Stu, Thank you very much for your Five Star review, it is much appreciated! Thank you for choosing Ferroli! Many thanks from all of us at Ferroli.
I am very disappointed with their… customer contact
I am very disappointed with their customer support. I have been trying to arrange my boiler service for almost six months, each time i call i am told i will be called back to get a date confirmed. I never receive a call. My friend has even called them and asked them to call her and she has not received a call either. This used to be a proactive service, they would call me and let me know the boiler was due a service. What has changed?
The most recent attempt to book the service was in deed a month ago, but we have been trying for several months and have spoken to several people who said we would be called. We never received a call.
August 15, 2025
Unprompted review
Reply from Ferroli UK
Dear Stanley, Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. To clarify, your service request was raised around a month ago, not six months. Servicing does not take priority over urgent breakdown jobs, which unfortunately has meant a delay this time.
We fully accept that it has been a few weeks, and we appreciate your patience. Our engineer has been extremely busy, so to resolve this more quickly we are arranging for another engineer to attend instead.
We take your comments about communication seriously and will review our call-back process to ensure we do better in the future. Thank you again for bringing this to our attention, Ferroli UK
A huge thank you to Dean Mallows from technical support
I wanted to take a moment to express my sincere appreciation for the exceptional support I received recently—especially from Dean Mallows.
Dean went above and beyond to resolve my issue quickly and professionally. His deep technical knowledge, clear communication, and patience made a stressful situation much easier to handle. He not only provided a solution but also took the time to explain the process, which I greatly appreciated.
It’s rare to encounter such dedication and efficiency, and I believe Dean is a fantastic representative of your team. Please pass along my thanks and recognition for a job very well done.
July 14, 2025
Unprompted review
Reply from Ferroli UK
Dear Jordan, Thank you so much for taking the time to share your kind words and detailed feedback. We're absolutely delighted to hear about your positive experience with Dean Mallows from our technical support team.
Dean is a valued member of our team, and it’s wonderful to see his dedication, professionalism, and expertise recognised in such a thoughtful way. Providing clear, effective, and reassuring support is exactly what we strive for, and we're so pleased Dean was able to make a real difference during a challenging moment.
Your recognition means a great deal—not just to Dean, but to all of us. We’ll be sure to pass along your thanks, and we truly appreciate you choosing us! Many thanks from all of us at Ferroli.
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