Ferryonline Reviews 1,080

Review of the Cancellation Policy

I paid extra for the cancellation guarantee, but honestly it feels useless. The conditions are written in such a restrictive way that in most normal cases you get nothing back. Unless you have a death certificate, a hospital record, or even a vet’s note for your cat, they just refund you a symbolic amount after deducting their fees.

In practice, this means you pay more for “peace of mind,” but when you actually need to cancel, the guarantee covers almost nothing. On top of that, there’s a 20% deductible with a minimum of €75, so even if your claim is accepted, you still lose a big chunk of your money.

This policy looks more like a way to charge customers extra than a real protection. I wouldn’t recommend paying for it – it’s simply not worth it.

Nice and easy site to use and great price
Thank you

Avoid at all costs. They charged my card and never provided any booking confirmation. They then failed to respond to 3 different methods of communication.

Friendly ALL CHINESE staff.

No refund if you book the wrong ferry accidentally. Extremely unhelpful and unsympathetic, despite having booked the ferry weeks in advance. My advise is always book through the main operator who should in theory actually care about your experience, as my experience with ferriesdirect is that they don't.

Excellent excellent

Not refundable if you book wrong journey

Very easy to use!

Needed to make a quick day trip to Belgium and found a cheap ferry within minutes! Perfect search tool.

Great service straight forward no problems at all

Some very good cross channel deals. Hopefully all will go smoothly, but much cheaper than going direct

It was easy to book and I got the day and time I wanted. It’s a bit early to be asking for feedback, I’ll know more when I’ve travelled.

I'm satisfied with the service

Very easy to book and change booking

Be careful for ferriesonline.fr. We bought a ferry ticket that costed 31.20€ and Ferriesonline charged us 51.20€. 20€ of fees is quite a lot.
They do not even guarantee a place in the ferry as at the port (Palau) they confirmed that it's first come first served.

Staff was not helpful at all in the cafe and the food was very pricy

Easy to use price a bit high but expected.

A clear and quick booking process which clearly provided all the relevant info and not too much small print.

The ferry trip was fine and the duty free shopping very good. But despite being 1.5 hours early - the queues were horrendous and we missed our original time and had to wait 2 hours. I wish we would have been informed about the delay several hours before so we could have arrived even earlier. The instructions stated to arrive only 30 min prior to departure.