I recently bought the Edge sofa at the shop in Rotterdam, where they had one on display so I could try it out. I was helped out in a really friendly, professional and knowledgeable manner. Throughout... See more
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Fantastic couch! Just got my second Dunbar from FEST Amsterdam, and I couldn’t be happier. My first one has been going strong for four years and still looks as fresh as ever! The new one (Royal Army)... See more
We paid around €3,000 for this sofa and the quality has been shockingly poor. The sofa arrived already uneven: the seating area was higher at the front and noticeably lower towards th... See more
Company replied
Recently I have purchased a new couch from their Rotterdam store. The ladies in the store helped me pick the material best suitable for my house with a dog. They even sent me a mock up how the couch w... See more
Company replied
Company details
About FEST
Written by the company
FEST is a contemporary Dutch interior brand that makes high-end design accessible without compromising on quality or style. Founded by Femke Furnée, FEST is here to help you shape your environment to the fullest because you feel best in an interior that reflects who you are. The brand is known for its playful, colourful designs and timeless furniture and home décor. They offer services such as free interior advice and fabric swatches to help you make the right interior choices.
You can find FEST online via festamsterdam.com or visit one of the FEST brand stores in Amsterdam and Rotterdam.
You can find FEST online via festamsterdam.com or visit one of the FEST brand stores in Amsterdam and Rotterdam.
Contact info
De Clercqstraat 44, 1052NG, Amsterdam, Netherlands
- +31208085347
- service@festamsterdam.com
- festamsterdam.com
4.2
Great
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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We paid around €3,000 for this sofa and…
We paid around €3,000 for this sofa and the quality has been shockingly poor.
The sofa arrived already uneven: the seating area was higher at the front and noticeably lower towards the backrest. We decided not to complain immediately and gave it some time, assuming the cushions simply needed to settle. That was a mistake.
Within just a couple of months, the sofa became significantly worse. The seating area has collapsed into deep, hard, uneven dips. You don’t simply “sink” comfortably into the cushions — you slide into deformed areas and can feel how uneven the seating has become. At this point, the sofa is genuinely uncomfortable to sit on.
The entire surface looks and feels deformed after only a few months of normal use. On top of that, feathers are poking through the fabric in multiple places, with sharp ends that actually scratch your skin.
We contacted FEST, explained the problem and sent them photos showing the condition of the sofa. Their response was that this is normal.
For a sofa costing around €3,000 to deteriorate this badly within a matter of months — and for the manufacturer to dismiss it as normal — is completely unacceptable to me.
I am fully aware that feather-filled cushions soften, need fluffing and will not retain a perfectly rigid shape. That is not what we are talking about here. We are talking about severe, uncomfortable dips, an uneven seating surface, visible deformation and feathers coming through the upholstery shortly after purchase.
If this is genuinely considered “normal” by FEST, I wish I had known that before spending €3,000 on their sofa.
I deeply regret this purchase. For this price, I expected a well-made sofa that would remain comfortable and functional for years — not one that would become uncomfortable within months and then be told that this is simply how it is supposed to be.
September 21, 2026
Unprompted review
Reply from FEST
Hi Kate,
We are sorry to hear you've had a bad experience with FEST. Could you please email us your ordernumer? We are unable to find a conversation linked to your review.
Hopefully we are able to provide a more indepth response. You can contact us via service@festamsterdam.com.
Kind regards,
Team FÉST
Very friendly, professional and knowledgeable sraff!
I recently bought the Edge sofa at the shop in Rotterdam, where they had one on display so I could try it out. I was helped out in a really friendly, professional and knowledgeable manner. Throughout the whole process, from ordering to delivery, the communication was excellent. Also, you can choose from a range of delivery dates, and they even changed the date for me because the first one I had chosen didn’t work out in the end. It’s a really personalised approach, and that feels really great!
April 4, 2026
Unprompted review
Reply from FEST
Hi Ilse,
Thank you so much for your lovely review!
We’re so happy to hear that you had such a great experience in our Rotterdam store and that you got to try out the Edge sofa before buying it.
It’s great to hear that you experienced the communication and personal service throughout the whole process this way. That’s exactly what we aim for, and it makes us really happy to hear!
Enjoy your new Edge sofa and all the cosy moments to come.
Kind regards,
Team FÉST
**A very disappointing delivery…
**A very disappointing delivery experience**
The delivery of my FEST sofa failed twice. I was then informed that the sofa had been damaged while in the delivery company’s possession, but FEST was unable to explain exactly how or under what circumstances the damage had occurred.
After two unsuccessful delivery attempts and with no clarity about the sofa’s actual condition, I ultimately had no choice but to cancel my order. As a result, I have been left without a sofa. Given this experience, I did not feel confident placing a new order and facing another uncertain delivery process with no guarantee that the replacement would actually arrive in good condition.
This was particularly disappointing for such a significant purchase. I expected better follow-up, greater transparency, and more effective coordination with the delivery company.
FEST’s products may be attractive, but unfortunately, the quality of the logistics and communication did not meet expectations.
August 6, 2026
Unprompted review
Reply from FEST
Thank you for sharing your experience. We are very sorry that the delivery of your sofa was such a disappointing experience. We fully understand how frustrating this must have been.
We would like to clarify what happened. The first delivery appointment was cancelled by PostNL Extra@Home because they were unable to load your shipment that day. Unfortunately, this was outside of our control.
For the second delivery appointment, you received a notification directly from Extra@Home informing you that the shipment had been damaged while in their possession and was therefore being returned to us. We immediately contacted Extra@Home to request further information about what had happened.
As the shipment was still on its way back to us, we could not yet determine whether the damage concerned only the packaging or whether the sofa itself had also been damaged. We therefore explained that we first needed to receive the returned shipment in order to properly assess the damage.
You subsequently decided not to wait for the return shipment and chose to cancel your order. We fully respected your decision and arranged your refund immediately.
We sincerely regret that this situation occurred. While the cancellation of the first delivery and the damage during transport happened with the delivery company and were unfortunately outside our direct control, we understand that this resulted in a very frustrating experience for you. We are sorry to hear that eventhough we did everything in our power to resolve this issue for you, you chose to leave us a 1-star review.
Kind regards,
Team FÉST
staff was helpful and provided nice…
staff was helpful and provided nice insights and sugeestions on fabrics and color combination. delivery was smooth and as planned
April 11, 2026
Unprompted review
Reply from FEST
Hey Valentina,
Thankyou for your 5-star review! We appreciate it. We are glad to hear that the staff was able to help and support you when choosing the perfect Sofa combination. Enjoy your new sofa, and if we can help you with anything, please reach out to us!
Have a FESTive day,
Team FÉST
Nww couch
Recently I have purchased a new couch from their Rotterdam store. The ladies in the store helped me pick the material best suitable for my house with a dog. They even sent me a mock up how the couch would look in my living room. Everything from order and delivery was communicated well and smooth. I am very happy with my purchase!
July 1, 2026
Unprompted review
Reply from FEST
Hi Aneela,
Thank you so much for your wonderful review! We're very happy to hear that our team in Rotterdam could help you find the perfect couch with your dog in mind! The visualisation is something we love offering to help our customers feel confident in their choice, so it's great to hear it made a difference. We hope you and your dog enjoy the new sofa!
Have a FESTive day,
Team FÉST
love the brand
love the store, the product, and the concept they have. I’ll definitely come back again.
April 21, 2026
Unprompted review
Reply from FEST
Hi Tono,
Thankyou for your review! We also hope to see you back :)
If there is anything we can help with, let us know!
Have a FESTive day,
Team FÉST
happy customer
Very happy with my sofa, it’s comfortable and great quality.
April 20, 2026
Unprompted review
Reply from FEST
Hi Thijs,
Thankyou for taking the time to write us a 5 star review. We appreciate it!
Enjoy your new sofa.
Have a FESTive day,
Team FÉST
Really impressed and happy with my…
Really impressed and happy with my experience. Great customer service, helpful with quick replies to all my questions. Speedy shipping and really great quality product! Will definitely be returning! Thank you!
April 7, 2026
Unprompted review
Reply from FEST
Dear Emma,
We are happy to hear you had a good experience, thankyou for sharing! We are looking forward to see you back in our online store :).
If you have any questions or if we can help make some amazing interior choices, please let us know!
Have a FESTive day,
Team FÉST
Bought a sofa in their Amsterdam store…
Bought a sofa in their Amsterdam store and staff was most helpful! Delivery was fast and now after we’ve been using the sofa for 3 months(with 2 little kids), I can honestly say I’m super happy with the quality! Stains come off easily and the couch is so comfy. Great quality for what we paid!
March 30, 2026
Unprompted review
Reply from FEST
Hi Laura,
Thankyou for your kind words! We are happy to hear you've had a good experience in our store and that we were able to help you pick out the best sofa for you and your 2 little kids :).
Enjoy your sofa, and let us know if there is anything else we can help with!
Have a FESTive day,
Team FÉST
They helped me with my kimchi stain
I threw kimchi all over my new Fest couch and they helped me very patiently with a handy trick to clean it up. So glad it worked and really happy with my sofa, it looks and feels great! Thanks a lot to the friendly and professional team for helping me out!
March 25, 2026
Unprompted review
Reply from FEST
Hey Fengke,
Thank you for your lovely (and relatable ;)) review! We’re glad to hear the cleaning tip did the trick and that your couch is looking great again!
Enjoy your kimchi-free sofa!
Have a FESTive day,
Team FÉST
Great Customer Service
It was just a great experience, great customer service. Got a couple of decor items to take home with me to South Africa. Would love it if you could open up shop in Cape Town! Thank you to the guy with the grey beard for being helpful and friendly.
March 6, 2026
Unprompted review
Reply from FEST
Dear Janita,
Thank you so much for your lovely review! We’re really happy to hear you had such a great experience with our customer service and found some beautiful decor items to take all the way to South Africa. And who knows, maybe one day we can be found in Cape Town as well :)
Enjoy your new pieces and safe travels!
Have a FESTive day,
Team FEST
good priced items and delivered as…
good priced items and delivered as promised and within the time period as communicated. the company kept me apprised at all times. well done.
March 25, 2026
Reply from FEST
Dear,
Thank you for your kind words. We’re glad to hear we were able to provide good service. Enjoy your purchase!
Have a FESTive day,
Team FEST
Best couch by Fest
We bought a new couch and
we love it. Thank you Team Fest for your advice, kindness and honesty.
It looks so perfect in our living room. Looks even better than expected.
The delivery was smooth even tho we struggled to take it through our door.
January 30, 2026
Unprompted review
Reply from FEST
Dear Laura,
Thank you so much for your wonderful review! We’re really happy to hear that you love your new couch and that it looks even better than expected :).
It’s also great to know that you appreciated our service in the Store. We’ll be sure to pass your kind words!
Have a FESTive day,
Team FEST
Best in-store advice and experience…
Best in-store advice and experience ever!
February 27, 2026
Unprompted review
Reply from FEST
Hi Riki,
Thankyou for taking the time to leave us such a positive review. We appreciate it :). Happy to hear the Store was able to help you so well.
Have a FESTive day,
Team FÉST
Delaying Delivery twice
One day before delivery, I was informed it could not go ahead because their lift logistics partner is no longer working with them. Cancelling at the last minute is completely unacceptable. Instead of accommodating a simple workaround, I was told to wait another two weeks. There was no accountability, no urgency, and no real effort to solve the issue. Extremely disappointing experience.
February 24, 2026
Unprompted review
Reply from FEST
Dear Melissa,
Thank you for sharing your experience. We sincerely apologize for the way your delivery was handled. We understand how frustrating it is to wait for an order, only to have it cancelled at the last minute.
Unfortunately, our logistics partner stopped working with us unexpectedly, and we were informed at very short notice. In trying to act quickly, we communicated with you too soon. We are working hard on a solution.
Again, we apologize for the inconvenience. Please let us know if there’s anything else we can assist you with.
Kind Regards,
Team FEST
Worst customer service ever
Worst customer service ever. Cancelled my delivery that was supposed to happen the day before at 16:56 - leaving me no time to call callcenter. Never buy from here. I waited for 3 weeks to arrange this delivery (after the sofa arrived to warehouse) and now they are saying I need to wait 2 more weeks.. I bought the sofa in November and it's end of February. Wish I never bought it!
February 24, 2026
Unprompted review
Reply from FEST
Dear Elif,
Thank you for taking the time to share your experience. First of all, we would like to sincerely apologize for the way your delivery went. We understand how frustrating it is to wait weeks for an order, only to receive a last-minute message that the delivery was cancelled.
What happened behind the scenes is that our logistics partner unexpectedly stopped working for us. Unfortunately, we only learned of this at very short notice. In our attempt to respond quickly and prevent further problems, we communicated with you too quickly.
We understand that the waiting time, from your purchase in November to the end of February, was much longer than you expected. That is not the kind of service we wish to provide.
Fortunately, we were eventually able to find a solution, and your sofa has now been delivered. We hope you can now enjoy your purchase and that it is to your satisfaction.
Once again, we apologize for the inconvenience and disappointment this has caused. If there's anything else we can help you with, we're here to help.
Kind (FEST-ive) Regards,
Team FEST
Fast & beautiful
Delivery was fast and the lamp is sooooo cute! Very good and sturdy and the color is just beautiful.
October 10, 2025
Reply from FEST
Hi Nina,
We're glad to hear you're happy with your lamp!
We're thrilled that both the fast delivery and the design are a hit. Thank you so much for taking the time to share this with us. We really appreciate it!
Kind Regards,
Team FÉST
Pillows not as good as expected
Bought three pillows but unfortunately there are constantly feathers coming out of the filling, doesn’t look very nice. Would be better to have a different filling made of recycled materials for instance.
September 8, 2025
Reply from FEST
Hi Luis,
Thankyou for your review and your Feedback.
It is normal for some feathers to poke through the fabric of the pillows but it is multiple a day, please return with the pillows to our Amsterdam Store.
We can exchange the pillows for ones with a different filling!
Kind Regards,
Team FÉST
Warning to Potential Customers: Poor quality and unstable business!
TLDR: FEST has gone bankrupt due to terrible quality and poor customer service, and is now run by a different company that runs an even shadier business.
Full review:
I bought a set of three furniture pieces from them less than three years ago, all of which came with a three-year guarantee. Recently, the stitching on one piece fell apart, and the others are starting to tear as well. I submitted a warranty claim with all the required photos and details.
After a whole month of a masterclass in dishonesty and delay (including vague excuses about waiting for a "resolution" from their repair service) FEST had a change of heart. They refused to honor the warranty, claiming they had gone BANKRUPT(!) and were now under new ownership. As a result, their "options were limited."
Please be aware that their website still proudly advertises the same 3-year warranty, so their options are anything but limited. They just don't seem to mind running shady advertising, just like they don't seem to mind the fact that this review will deter many potential customers, costing them a lot more than honoring a warranty would.
In summary, save yourself the headache and thousands of euros you'd waste on worse-than-Ikea quality and take your business elsewhere.
August 8, 2025
Unprompted review
Reply from FEST
Dear Sandra,
We understand that this is disappointing for you, especially given the expectations surrounding the warranty and quality of our products.
Unfortunately we can no longer honor claims for warranties from before the bankruptcy of the previous company. The new organization is a different entity entirely.
We sincerely regret that we cannot offer a suitable solution in your case.
Kind Regards,
Team FÉST
We were not notified about a discount…
We were not notified about a discount that was happening soon (we specifically asked if something was coming , we are talking about 4k couch - not peanuts). when we asked for explanation the standard reply was always “ there is nothing we can do” … standard reply (very annoying), let’s be honest, if you want there is always something you can do. The worst part is about the couch - when you sit down you can see the folds , and they are not going away. I will send you pictures if needed… 4K couch
June 18, 2025
Reply from FEST
Hi Veronica,
Thank you for sharing your experience. We are very sorry to hear that you’re disappointed.
We understand how frustrating it must be to have missed out on a discount, especially after proactively asking about upcoming promotions. While we try to be transparent and fair with all customers, our team unfortunately can’t apply discounts retroactively once a promotion has ended. That said, we take your feedback seriously and agree that the communication could have been more personal.
Regarding the folds in the couch, some fabrics or sofas fold more than others. And we can’t always solve this issue, as in some cases, these are normal signs of use or characteristics of the fabric and/or sofa. If the fabric were tight and smooth, it would not provide the same level of comfort.
However, we understand that a sofa from FEST should meet high expectations, and we want to look into this further.
Could you please send us photos and your order number so we can assess the issue properly and see what can be done to make this right for you?
Please contact us at service@festamsterdam.nl so we can help you further from there. We will do our best to find a suitable solution.
Thank you in advance.
Kind regards,
FEST
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