I ordered a few pieces online and everything arrived in perfect condition. One piece was a bigger size than I needed, but the return process was super quick and easy. I chose to pick up my order from... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy and transparent website. Goods were dispatched when they were supposed to be and packaged really well to avoid potential loss or damage to the items. Great variety of high quality products in a... See more
Company replied
This company is just outstanding for the UK in comparison to others that sell the same in the UK. You order something and it’s delivered next business day more or less. Where other companies it takes... See more
Company replied
Great first online shopping experience with this company, dispatch was really fast and communication was very no-nonsense and clear which I really appreciate. Plain packaging as you would expect, and... See more
Company replied
Company details
Written by the company
FETCH is the UK and Europe's Leading Gay Lifestyle Superstore. Born in November 2017. The idea was simple, to bring everything fashion, fetish, fun under one roof. We wanted to create a store that had something for everyone, that was inclusive and put the customer first. At a time when many retailers were closing their doors, we saw the opportunity to create a brand experience unlike any other. Putting it simply, we made FETCH Happen.
Contact info
Arch 6 Voltaire Road, Clapham, Sw4 6DH, London, United Kingdom
- 020 4539 8992
- Info@fetchshop.co.uk
- www.fetchshop.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fetch
Hey ALF
Thank you for being a loyal customer and your 5⭐️review.
We couldn’t do it without you…
Cheers ALF 🤩
Easy and helpful
Easy website, clear messaging when arranging collection, and then parcel was there and ready when collecting, with friendly staff.
November 6, 2025
Reply from Fetch
Hi Aaron
The team are always pleased to hear customers thoughts on the service they received and appreciate your 5⭐️review.
Thank you Aaron and look forward to you shopping with us again soon 😃
Reply from Fetch
Hi Jean-Claude MAGRET
The team really appreciate your review !!!
Thank you 👍🏻
Great customer service
Item was delayed by the courier but the guys were fantastic and chased it. Very responsive and attentive customer service.
November 1, 2025
Reply from Fetch
Hi Trevor
Thank you for your review…
The team are always here to help when things don’t go to plan as we expect our customers to receive a 5⭐️service at all times.
We look forward to you shopping with us again soon 😍
Thank you tons for good prices and fast…
Thank you tons for good prices and fast shipping!
November 3, 2025
Reply from Fetch
Hey Alex
Great review !!!
Thank you :-))
Great all round experience! A+++
Great quality products, super quick delivery, and great customer service even when having to remind me I got it wrong with a review ;)
August 13, 2025
Reply from Fetch
Hi Chris
Thanks for taking the time to leave a review and for the update.
It's much appreciated, we all get things wrong, it's how we fix them that counts :)
Reply from Fetch
Hi Duncan
Thank you for your review and comments we really appreciate it. 😃
The speed of delivery and the excellent…
The speed of delivery and the excellent selection of items on their website will be ordering more from them
October 31, 2025
Reply from Fetch
Hey Colin
Your review says so much and when we hear that you will shop with us again it makes the team very proud .. thank you ☺️
Reply from Fetch
Hi pat
Loving your first class review …. Thank you 👍🏻
Great quality, choice and value
Always a great selection and good deals offered. Good quality - made for a great outfit.
October 27, 2025
Reply from Fetch
Hi Dave
The team really appreciate your review and look forward to you shopping with us again soon 🤩
Reply from Fetch
Hey Aurelian
Thank you for your review on your experience of shopping with FETCH and we look forward to you shopping with us again soon 🤩
Great service
Great service, order arrived very quickly
Ordering was easy and great range!
October 28, 2025
Reply from Fetch
Hey Mr Pete Mowbray
Fantastic 5⭐️review …. Thank you ☺️
Products and Sarvice A+++ Plus the Love Hearts in every delivery !
Great range of products
Always swift service
And also a mini tube of Love Hearts in each delivery !
Love these guys
October 8, 2025
Reply from Fetch
Hi Julian
The team are loving your review and comments.
We really appreciate you taking the time to review your experience of shopping with FETCH.
As for the love hearts !! We could all do with a little bit of love ❤️
Thanks Julian :-))
Reply from Fetch
Hi Lycraman
Thank you for your review.
We use DHL delivery service for that reason, when you order a product you want to receive it as soon as possible.
Thank you for your order and review the team really appreciate it and look forward to you shopping with FETCH again soon 🤩
Great products
Great products, highly recommend to give you exactly the experience you'd expect
October 10, 2025
Reply from Fetch
Hi Novelidea
The team are loving your review and comments and that you would recommend us says so much !! Thank you 😃
Just quick delivery and updated emails…
Just quick delivery and updated emails of my order
October 10, 2025
Reply from Fetch
Hi Keith
Great 5⭐️ review !!!!
Thank you 👍🏻
Reply from Fetch
Hi James
Thank you for taking the time to write a review the team at FETCH really appreciate it. :-))
Reply from Fetch
Hey Kevin
That’s the sort of review we love to read !!!
Thank you :-))
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