FGH Security Reviews 

213
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and helpfulness, making interactions pleasant and efficient. People frequently highlight the excellent user experience, noting how simple and seamless processes are, especially during event entry. Many appreciate the welcoming and patient approach of the team, who often go above and beyond to ensure a positive interaction. Reviewers also commend the training services, emphasizing the deep knowledge and engaging delivery of instructors. Many found the courses informative and well-explained, with trainers patiently guiding them through subjects and sharing real-life experiences. This comprehensive and clear instruction, combined with a fantastic learning atmosphere, contributes significantly to a positive and effective educational environment.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

User experience

People report positive experiences with user experience, often describing it as a great and perfect... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism and high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant security team at a recent Robbie Williams concert at Aviva Studios in Manchester. Emily was the first member of the team we spoke to, she was professional, approachable and went... See more

Rated 5 out of 5 stars

I met a lovely member of the FGH Security team recently at the Albert Hall in Manchester. We were attending a wedding there and he was positioned on the door to ensure only wedding guests could acces... See more

Rated 5 out of 5 stars

This my second time using their services to get top up for Security Guarding course and found them very professional. Their customer service is remarkabke. They guide you from the start till thr end.... See more

Rated 5 out of 5 stars

The company has amazing staff who understand people and are professional in there roles. Especially Emily at Managing BFC who goes above and beyond her role and is approachable and understanding of p... See more


Company details

  1. Security Guard Service

Written by the company

Established in 2003, FGH are trusted by international brands to keep their assets and millions of people safe every year. We continue to innovate and develop our industry-leading approach to ensure optimum service delivery for our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(213)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

FGH/ELITE training

Very professional training team,from the first aid,to the physical intervention,the management and the examiners, It's not the easiest to pass as they make sure everything is done by the book no cutting corners, if you had to work with someone knowing they have been trained by fgh then they have been shown to the highest standards possible,tale a look at some of the courses on YouTube etc and forget what you saw! I'm ancient now and actually learned quite a bit after a break in the security industry, they are also very supportive if you have any problems or difficulties whilst on the course! My only issue is the training room needs some chocolate and snacks for some that are on the course with the very early starts.. it's a long course but it's worth it..

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience

From the very beginning I’ve had support , great communication as from when I haven’t understood something it’s been put in different examples n scenarios , I’ve learned so damn much it’s crazy 😝 the instructors where amazing and so experienced and listening them tell their stories was a definitely a eye opener I wanna thank every one that has helped so far and my recent shifts just prove what a fantastic, well put together team that encourages and supports each and every one of us, I really can’t wait to get stuck in with the FGH fam 🙏

April 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent

Outstanding training experience! First class teachers and a great training facility! Many many thanks.

May 2, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible treatment from staff along…

Horrible treatment from staff along with false accusitions I was rude to some one on a call wasted alot of my time and gave me hope I cleard out a my scedule for them as I was told I will be needed for shifts only to be let down :( the staff were mean to me and almost made me cry the HR women kept telling me its my fault and that I lost this jobs and their systems had some sort of glitch so I wasnt even suppose to be invited in for an induction I was asked to leave invited back in and then asked to leave again as HR was confused this expereince made me really emabarrsed and no one was sympathetic and made me feel like I was just some disposable person who wasnt worth the time for a proper discussion

April 25, 2024
Unprompted review
FGH Security logo

Reply from FGH Security

Dear Nabeel. Thank you for taking the time to share your feedback.

We must ensure that all prospective employees are screened to BS:7858, a minimum standard for working within the UK Security Industry. We appreciate that our application process may appear extensive, however, this is an important measure in ensuring our customers are protected.

We apologise if our technical systems haven't performed the way they should have during this process, and your feedback has been passed to the relevant people.

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Rated 5 out of 5 stars

FGH Security Training

Couldn’t recommend FGH Security for all training needs. Quick, Responsive. Fantastic tutors with a wealth of knowledge.

See you again in a few weeks for a few more courses

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

While all general checkboxes of an awesome experience, such as timeliness, quality, communication and empathy, the true determiners of awesomeness. Overall excellent.

April 3, 2024
Unprompted review
Rated 5 out of 5 stars

Training

I did my Top Up and CCTV training with FGH and really enjoyed how it was run.

March 7, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent firm in private security…

Excellent firm in private security Industry. I had a chance to work with them in a range of events, marathons, sports, festivals and static security.
A special thumbs up and thanks to one of their managers Scott Armstrong providing security to Alstom. His managerial skills are spot on. It was great working with him right at the end.

February 17, 2024
Unprompted review
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