F.Hinds The Jewellers Reviews 

13,335
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being helpful, friendly, and professional across all interactions. People appreciate the efficiency of the service, noting quick turnarounds for tasks like battery replacement or repairs. Many consumers felt well-cared for, praising the knowledgeable service and the lack of sales pressure during purchases. However, some customers noted issues regarding the durability of jewelry items, such as stones falling out on rings, and the subsequent warranty/repair processes. A small portion of people expressed dissatisfaction with customer service experiences, citing instances of claims being denied or interactions feeling stressful.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, noting that staff are exceptionally kind, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting great quality and affordable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as spot on, fantastic, and truly... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful and friendly the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

I needed a new watch battery fitting and the young lady who served me dealt with me brilliantly. She fitted the new battery within a few minutes, as she'd promised, and offered the option of a lifetim... See more

Rated 5 out of 5 stars

Tired of looking for the perfect wedding ring Then there it was in chapel East Midlands designer outlet !!! Tracey a fabulous Lady who I’ve seen many times over the years guided us through the t... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(13,335)

3,062 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect attitude and service

Perfect - the young lad approached with confidence and was entirely helpful from start to finish, had a lovely manner, and the gentleman working with him also most pleasant. Walked out with the battery replaced and links altered so I can wear my wristwatch again. Many thanks, and I know where to come next time.

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing service

As usual the staff were polite and fixed my necklace whilst I waited. The price was reasonable and the repair done perfectly. This is the best jewellers around.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish store

The reason i have given one star is i was looking for a signet ring that was like my one i bought when i was younger when i went in to the shop pointed out the one the assistant asked my ring size i wasn't sure so she checked the ring in the shop was too small they then said one to be ordered in the assistant went to check came back and said sorry it can't be ordered in due to the price which was £19.99 i would have to buy something over £25 which i found was ridiculous that means if you want any ring that is not to expensive unfortunately fhinds won't order it due to price if that's the case then why haven't they got those rings of different sizes in the store i vowed to never go back even though i have saw rings that i would like and these ones are one hundred pounds i will take my business to an other jewellery store that would be happy to have my money what ever the price

January 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Staff and Service

Always have had great service at Hinds in Crystal Peaks and would recommend to anyone. The staff are consistently helpful and friendly. Nothing is too much trouble for them.

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing 10/10

I have to say that I have NEVER had a bad experience in the letchworth branch.
The staff really are so helpful, nothing is to much trouble. I NEVER use any other shop to deal with my watches. A whole magnificent 10/10

July 16, 2026
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Rated 4 out of 5 stars

Good service

Got help choosing what I eventually purchased. Accommodated my order and put it all together for me. All in all very positive. Only negative is I spent more then I wanted. I suppose thats credit to your staff.

July 16, 2026
Unprompted review

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