F.Hinds The Jewellers Reviews 

13,293
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,087 reviews, reviewers overwhelmingly had a great experience with this company and its wonderful services. Customers frequently mention that the staff are extremely helpful, friendly, and patient when assisting with special purchases and everyday items. People deeply appreciate the professional service and quality products, such as quick watch battery replacements and gentle ear piercings for children. However, some reviewers were not happy with product quality issues, such as precious stones falling out or damaged settings shortly after purchase. A few other people also felt that customer service during collections, warranty claims, or repair resolutions was disappointing and unhelpful.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, patient, and knowledgeable... See more

Service

Reviewers mention positive feedback about service, noting that staff are exceptionally kind, helpful, and... See more

Product

Customers consistently note positive experiences with product, highlighting great quality and affordable... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as spot on, fantastic, and truly... See more

User experience

Customers had positive experiences with user experience, highlighting how helpful and friendly the staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Popped in yesterday with my mum who had a necklace that was very precious to her that the clasp had broken on so she couldn't wear it. Young lady was absolutely wonderful very kind and respectful and... See more

Rated 5 out of 5 stars

The ring we bought had to be returned because it was not suitable for an arthritic, swollen knuckle. We are grateful that it was possible to replace it with other items of similar value, although the... See more

Rated 5 out of 5 stars

A really lovely experience and seamless process getting my daughter’s second ear pierced. The lady was really professional and treated my daughter with kindness and patience. Not to mention, reall... See more

Rated 5 out of 5 stars

This is the 2nd time we have bought a special ring from your company, the first to celebrate our emerald wedding anniversary and this one for our Diamond Wedding anniversary (60years) We have found... See more


Company details

  1. Jewelry Store
  2. Jewelry Repair Service
  3. Watch Store

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(13,293)

3,026 reviews in the last 12 months

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Rated 5 out of 5 stars

Went to discuss a complicated situation…

Went to discuss a complicated situation for a friend with dementia. The two staff I saw initially were so helpful and reassuring. When I went to pick up the specialist watch they had to order I saw a different woman who was also incredibly helpful and friendly. She took no end of trouble. My experience was easy and wonderful.

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Halle is the person who did my…

Halle is the person who did my daughter’s ear piercing and she was so lovely and polite. She gave my daughter a teddy to squeeze while she did her ears. Everyone who worked there was polite and helpful.
It was very clean and the equipment was clean before using and after.
10 out of 10. Definitely recommend to friends and family.

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Watch enquiries

Diane was very helpful explaining about my purchase today.

All the staff are very pleasant and friendly.

A very good experience.

Thank you 🙏

July 20, 2026
Unprompted review
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Rated 5 out of 5 stars

The lady was really helpful

The lady was really helpful. My boyfriend was buying me a silver necklace and we explained how he bought me one from a different shop and my neck went green. She reassured us that the necklaces was genuine silver and explained the difference. She also brought out a few necklaces to choose from. She was professional and really nice to talk to. The customer service was very good.

July 19, 2026
Unprompted review
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