Fiat Italia Reviews 31

I bought a brand new Fiat 600 hybrid vehicle in September 2025 from Palmers Hemel Hempstead in Hertfordshire. It has had all manner of problems which mean the vehicle is unsafe to drive, including the vehicle onboard computer screen going entirely black whilst driving over 50mph meaning crucial information, such as speed and amount of fuel left, is not available. Fiat/Palmers Hemel say that the screen going blank was caused by the vehicle choosing to do a software update while it was driving along. They say this is now fixed as the software update has completed and the screen works again. They do not appreciate that there is an inherent problem with the operating system CHOOSING TO DO UPDATES WHILE THE VEHICLE IS DRIVING. The software updates do not fix this. In addition the vehicle flashes BRAKE BRAKE BRAKE and makes an urgent sound to say it detects an obstruction when there is nothing there. This made me jump out of my skin on a number of occasions and could have caused an accident. All in all absolute cheap rubbish car and I'm now trying to reject the vehicle. No response from Palmers customer services for over a month... absolutely appalling all round. DO NOT BUY ONE OF THESE CARS.

In January 2022 I decided to order one of the last Fiat Panda Cross 4x4 models being made available for the UK. I was promised it would take around 6 months but I had to wait until July 2023 for the car to arrive after several delays.

Upon arrival, the car had a pin sized dent on the wing, and scratches on the side panel and roof rail. I was told these would get fixed and took the car to my local Fiat dealer who took photos etc. A few months later I was told the franchise was moving to a different dealer across town. For whatever reason I had to start the process again and take the car in a second and third time to confirm the simple faults. Well over a year later I am still waiting for these to be resolved despite chasing.

The car also came with items missing from the standard specification, mainly heated door mirrors and rear parking sensors. I was initially offered compensation but ultimately the car is below it's standard spec, therefore for resale purposes and for my own use I said I would prefer them to be retrofitted. There were doubts whether the dealer could do this and I had to take them in to confirm the items weren't fitted (despite me sending photos and it needing a 10 second visual check). As of today I am still waiting for this to be resolved.

The car has since had a recall for an airbag connection and also a faulty reverse light. The car went in twice for this, without me even getting a courtesy, however already the reverse light has failed again. This is not ideal in the winter months, for safety and given it would be an MOT failure.

The car had a breakdown where the clutch pedal fell to the floor and I could not get out of gear without stalling it. I had to wait almost a week for it to be recovered and taken to Arnold Clark who found no fault and tried to charge me for it, despite me telling them it was a common fault reported by other users.

More recently the rear passenger door sensor has failed, thinking the door is open, and not letting me lock the car, therefore I have a car that anyone can enter and steal. Almost a week after contacting Fiat I am still in the dark about this and will likely have an insecure car with a void warranty over the Christmas period.

Fiat have been beyond slow to sort issues and do not take ownership. When I speak to them I get told to speak to Arnold Clark and vice versa. Ownership should be taken to resolve all of my issues by one person, who contacts the dealer and arranges a courtesy car, not leaving me very inconvenienced.

I am not confident in these issues being resolved and they are as bad as Renault for customer service. This will definitely be my last new Fiat.

I bought a FIAT 500e LaPrima in Feb 2023, I got hit in it by a truck in July 2023 after 120 miles on the clock. It is May 2024 and my vehicle is still in repair as FIAT could not supply a replacement door hinge to the vehicle for over 9 months. I am told it will be in repair till July since it is now in a queue for a software reset at a dealership. When I contacted Customer Service UK for help, I was told there is nothing they can do. I escalated the situation to Motor Ombudsman and filed a complaint under the New Car Code - Spare Parts Guarantee. Fiat Customer Service has blacklisted me since then and they refuse to engage with me directly due to my complaint to the Ombudsman. I wish I had read the reviews here before I bought this vehicle, because it seems like this is a widespread issue with FIAT. What is incredible to me is that this company is allowed to trade in this country unchecked when hundreds of people are complaining about the same issues.

I have rated this one star only because I can't rate it zero stars....
The service was that bad.
My wife bought a brand new fiat 500e which while still under warranty developed a serious electrical fault which caused the car to brake by itself without warning.
Rendering the vehicle unsafe to drive.
We first contacted the dealer where we bought the car, but this defaulted to Fiat UK H/O.
After much confusion they agreed to book the car into another dealership but not for over 3 weeks, leaving my wife without transport. Fiat were not willing to consider offering an earlier appointment or even consider offering a courtesy vehicle until my wife's car could be repaired.
Totally disgraceful service, we will never buy another Fiat again.
We wait to see if anyone from Fiat has the courtesy to reply to this review?????

2016 Fiat 500 with only 18,000 miles on the clock and full service history and clutch has failed already.

Very poor quality and cheap parts used in the construction of these vehicles, would avoid this model at all costs!

AS a business we purchased a new Fiat van in November 2021, within four months a very serious manufacturing fault stopped the vehicle running, at 1,100 miles.
Since March 2022 the van has been with Glyn Hopkin East London. The van has still not been returned to us so at the time of writing has been off the road for 14 weeks. The expected final fix and return date to us is mid to late July 2022. That means the repair to a brand new Fiat vehicle will have taken 17 weeks. Having read the numerous other reviews it seems that parts are a problem for Fiat in the UK and Fiat vehicles will be in the garage for many months at a time. The whole experience of Fiat is incredibly poor it seems that Fiat in Italy do not actively support the UK operation.

Having purchased a Fiat 500e La Prima back in July 2021, which did take longer than expected, I was happy to accept the minor software glitches (Mile per hour vs Kilometres). Back in November 2021, 4 months after receiving the car, I had an accident with a Deer, causing significant front-end damage. The car is still at the repairers, because Fiat has been unable to supply the parts required (a Head-Lamp assembly). If you were thinking of buying a Fiat, remember you could end up without a car for a considerable period.

Dont buy a Fiat.

my husband has a 2017 registration Talento which 2 years ago developed a fault Glyn Hopkins Ilford took 5 weeks to fix it and advised was that the van needed to be used on long trips as the catalytic converter blocks up if you don’t give the van a good run down the motorway. So not a van for town jobs. So 2 years on an another problem this time with the ad blue but Fiat have made it so that only their dealerships can access the computer system so they have you over a barrel better still they take 2 weeks to look at it for a diagnosis and then you have to take it back again so for anybody self employed you are stuffed. There’s a mileage count down to when you need to stop driving it so again not sure when my husband will be able to work. Fiat has to be the worst make of van please don’t waste your money buying one

Ordered a Fiat 500 Dolcevita for my wife, it was the easiest and quickest ordering process I've experienced. Picked up the car on the date and time as agreed without any issues. Although after a week the rev counter was reading 5,000 RPM while idling. I returned the car and the instrument binnacle was replaced the same day and without question. Overall, we're both very pleased with the service levels :)

I’ve left previous reviews on this Scumbag Garage which I would never ever use again. Thieves. This is the latest instalment. My wife phoned this Shower to ask if the new E10 petrol is ok to put in her car. The reply was WE DONT KNOW. Imagine that from a supposed Fiat main dealer. This place is beyond a Joke.

After a engine warning light came on on our fiat Ducati motor home ,we tried calling the uk assist line ,number on the sticker in our van not recognised, after looking up local dealers (on our way to Dorset from hull )very helpful staff at fiat Swindon gave us another number to try as they couldn’t fit us in for a week , after waiting in an automated que for 1 hour 7 mins someone answered then put the phone down on us,we eventually got booked in at adams Morley in Southampton the next day who where first class and fixed our faulty fuel pump
But charge us £60 as they explained it was not replaced back correctly by previous service on the vehicle
I contacted fiat warranty when we returned home to reclaim my £60 back but all I got back in return was my warranty was void because I hadn’t had the vehicle serviced on the 01/04/21, the vehicle was first registered 01/04/19 and has only recorded 12500 miles to date, and as I explained to fiat it had been stored away because of covid and not used etc , and other manufacturers had extended warranties by 180 days to cover this ,also the vehicle wasn’t due service till 30,000 miles , fiat where point blank warranty out of date and not interested, as someone else has started fiat warranty not worth the paper it’s written on and no goodwill in pandemic times poor poor customer service

FIAT 500E La Prima
Acquired the above 2 months ago through Arnold Clark (Leeds). Never been more frustrated there seems to be little or no product knowledge or education about this model. Having given up on Arnold Clark, contacted Fiat which has to run through Italy (say no more) best they can do is give you a case number and come back to you in a few days. The car comes with 2 chargers, a very slow 13amp plug charger and another faster 13amp charger allegedly! No one at Arnold Clark / Fiat/ Jeep, could tell me anything about it, as it was the first they had supplied. I suggested therefore that this therefore was the time to learn and it would be beneficial for them to arrange the installation as they would be in a stronger position to provide advice in the future and possibly recommend or at least point customers in the right direction. Nothing to much to expect when buying the top of the range model i would have thought. Two months later they are as ignorant now as they were then and I don't have their Wallbox installed. I hired one company to install it who conducted a site survey of my garage etc and said it wasn't a problem. However when they came to install it, they realised it was another 13amp charger and could not see the point. Arnold Clark suggest it's a 7.4 KWH charger but cannot offer any explanation as to how this is the case. There is no printed leaflet or indeed anything on the internet about the product. I've spoken with the manufacturer Engie across several of their divisions in the UK and they have no knowledge of the product or contact details. I found a website for the product which only has contact numbers. When calling the UK number it transfers to an overseas number which is in French & German. The call is not answered and there is no facility to leave a message. This is a desperate attempt to contact someone in this regard as it's driving me mad!

What an unbelievable shabby and totally unprofessional company. I bought my car a Fiat Tipo estate from there main dealership in Guildford Surrey. I paid good money for this car and had been looking for around six months. Well all I had was problems it must have gone into the garage around 8 times,I had to take time off work they even charged me for a courtesy car.
The final straw came when a leak was discovered in the back of the car so guess what rang the dealership to be told it wasn’t covered under the warranty and I would be charged.
So my advice is never buy a Fiat or as they are known fix it at any cost. Luckily my superb local small independent garage fixed the issue and all resolved.

So my next car purchase will definitely not be a Fiat at any cost.

I have a 595 Abarth and the foot pedals are super uncomfortable and I called my dealer who is aware of the issue and they cannot fix it ?? Cool little car but on long journeys avoid

Fiat Warranty Is Not Worth the Paper It's Written On…..The engine on our Ducato YO19 RZU has detonated. At first Stoneacre, Chesterfield had no interest in having the vehicle recovered to them and they’ve since made every effort to wriggle out of our warranty claim. They maintain that Fiat UK is behind this? Would you like to explain what's going on as I all I've recieved from the dealership is contradiction and misinformation.

Fantastic cars I had two of them Panda's and they never let me down would have another if I can afford one, can't recommend them highly enough ***** star every day

Very bad website and tel nos that don't work. Better to phone a Fiat dealer. I was looking for an extended warranty for my newly acquired Fiat and looked up on the Fiat.co.uk website where there is a section that says everything you need to know about extended warranties. And when you click on it it takes you to a very comprehensive pdf file of the actual brochure BUT prices and NO WAY to actually buy one is given online. Ridiculous. There is also a telephone number 00 800 3428 00 00 which says it is to answer any service related question and id open supposedly 24/7. The number connects you to a call centre in Italy. Well, even a FIAT dealer I phoned up with my query couldn't get through on the number. Neither could I for a couple of days phoning from both landline and mobile. Anyhow, eventually I did get through but they could not deal with my query but did give me a dealer which SHOULD be able to help me. I have left a message with them to get back to me for a number of hours now and surprise, surprise they HAVEN'T. Disgusting, inefficient service from FIAT. As a result FIAT have lost some business as I will go elsewhere.

I would give 0 stars if possible. Brand new Fiat 500x, only had it for 5 months, still under warranty. It developed a water leak in the footwell behind the driver seat. I took it to the nearest dealership (Thames Motor Group) hoping that the issue would be resolved since the car is brand new. Well that was wishful thinking, while writing this review I am now in my 12th week of waiting for this issue to be resolved and I’ve been treated with the most disgusting customer service from each and every department I have dealt with. In fact I was told today by Fiat Financial Services for Fiat UK it might be another 8 weeks? Since my car has been in the workshop they have since found 3 leaks. Clearly this is a faulty car that no one can fix? I have had to phone so many times, each time being sent to a different case worker, and no one has managed to help me resolve the issue. In fact, I was told today, rather arrogantly from Fiat Financial Services, it is being referred to a new case worker and my car could be in for another 8 weeks. No one is actually listening to the customer here. I am paying for a new car, that I’ve driven only 3 months, and am being shuffled about from pillar to post. This is unacceptable customer service. I am deeply disappointed with Fiat UK, and my dealings with Thames Motor Group Customer Service. At this point I do not want to even accept the car back as they keep finding more issues with it, it’s a brand new car, does that seem fair? Looking at other reviews I can see this is no isolated incident. Anyone looking to purchase a Fiat heed my advice. If something goes wrong with your Fiat you are left out in the wilderness. No one calls, no one helps, it’s left to you to follow up, and there is absolutely no regard for customer care. Should anyone in Fiat Customer Care look to help here is my case number 00151254. Quite sad that I have to revert to social media and TrustPilot to get any help on the matter.

#thamesmotorgroup, #fiatuk, #fiatitalia,

Very poor customer service. Not responding to emails. Only focused on making the sell and not looking after the Client long term.

Won't be buying car from them again.

I bought a Fiat Ducato van for my self employed business selling beds and mattresses. It is fitted with an automatic gearbox, which is common in the motor home version of the ‘Ducato’ but pretty much unheard of in vans designed for everyday work use and high milage. I chose it because I can have trouble changing gear in manual vehicles. Unfortunately the gearbox has never worked as it should. It lunges into and out of gears, and performance and fuel economy has always been lacklustre at very best.
In October 2018 further complications arose when the gearbox stopped working entirely.
The nearest approved FIAT dealership (‘Stoneacre Wrexham’) that would work on my van under warranty was 20 miles away. I had to have it recovered at my own expense as FIAT told me the warranty wouldn’t cover it.
I received my van back a MONTH later and was told there had been excess oil in the gearbox. It took 4 weeks to get to that conclusion. The entire while I struggled to make some sort of a living without my precious van.
The gearbox continued to work (although just as rough as previously) until May this year when exactly the same thing happened again! Engine management warning light came on and 'Gear not available' on the display. Again I had it recovered to ‘Stoneacre’ at my own expense and they took yet another whole MONTH trying to fix it! I eventually got it back and 3 days later it happened again! Another TWO WEEKS at ‘Stoneacre’!
All this time I’m begging FIAT and ‘Stoneacre’ for help with a courtesy van and to get thing moving as I was losing income every day, but hitting a brick wall every time. To make matters more frustrating, as FIAT have no UK office I had to phone ‘Milan’ every time which costs a fortune from a mobile phone! Their customer service is a disgrace and seemingly staffed by robots who just can't think outside what they're trained to say!
After all that it's still not working as it should and I'm waiting for the next total breakdown. The engine management light has already come back on!
I run my own small business, and having what I thought would be a new and reliable van off the road for 10 weeks since last October being fixed has cost me a small fortune in lost earnings, van hire and emotional wellbeing.
Neither FIAT or ‘Stoneacre’ have never offered an apology or reason for my van being unusable for so long, a replacement courtesy van or to recover my van after any of the breakdowns.
The van is unsafe and not ‘fit for purpose’. It changes gear when it likes and sometimes takes up to two seconds to do so. This could result in an accident. I was informed by the head technician at ‘Stoneacre’ that they’ve have access to FIAT’s international database for fault diagnosis and nothing like this has NEVER happened before on any FIAT vehicle!
As FIAT and ‘Stoneacre’ obviously have no idea how to fix this problem it’s only fair they take their van back and reimburse my money or give me a van which does work properly and is safe. This gives them all the time they need to work on my van and find out what exactly the problem is in their own time and hopefully before anyone else suffers the same problem. I’ve waited an inconceivably long time and lost a huge amount of money waiting for a vehicle to be fixed, yet instead is still in the exact condition as it was originally. It’s not right or fair this should continue any longer. I no longer have any faith in my van which cost me so much to buy and has let me down so badly or in FIAT or ‘Stoneacre’ who’ve treated me like a nuisance and make out they’re doing me a huge service by taking my van back to have any warranty work done in the first place.