Fiberby has been fantastic. Getting connected was super quick and hassle-free, which was a huge relief. I also really appreciate being able to use my own router instead of being locked into proprietar... See more
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I was extremely satisfied - I sign up at 5pm one day and had an internet connection at 10 am the other day. The agent (Søren) called me immediately, guided me through all the necessary steps and even... See more
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The most stable internet connection I had in Denmark! Super quick and easy to install and start a membership and you basically have internet on the same day. Their customer service very friendly and h... See more
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FIBERBY The best internet provider in Denmark. I am the customer in FIBERBY from past ten months. I am very happy with this provider . The best customer care service. To day I spoke to one of th... See more
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Company details
About Fiberby
Written by the company
Hurtigt og driftssikkert internet med ekstraordinær kundeservice
Med Fiberby får jeres boligforening lynhurtigt, driftssikkert internet med nem adgang til kundeservice uden lange telefonkøer.
Klik her og bestil tilbud online i dag!
Fordele for beboerne:
✅ Hurtigt og driftsikkert internet.
✅ Spar penge og få større valgfrihed.
✅ Nem adgang til support.
Klik her og beregn jeres besparelse
Vi lover boligforeningen:
> Garanteret 1000/1000 Mbit i hver lejlighed og frivillig tilmelding.
> Nem adgang til kompetent og hjælpsom kundeservice - uden lange telefonkøer.
> Driftssikkert netværk, døgnovervåget af vores egne teknikere.
> Robust backbone-netværk som dækker København og hele tiden bliver udvidet.
Hvad betyder "internet vi selv ville vælge?"
Fiberby adskiller sig fra de landsdækkende internetudbydere ved, at I som boligforening selv ejer netværket i ejendommen. På den måde undgår I at betale en månedlig leje til det landsdækkende selskab, som ellers ejer internetkablerne i jeres ejendom. Derfor er Fiberbys priser meget lavere, samtidig med at kvaliteten er i top. Dét er "internet vi selv ville vælge".
FIBERBY - Internet til byens folk
Med Fiberby får jeres boligforening lynhurtigt, driftssikkert internet med nem adgang til kundeservice uden lange telefonkøer.
Klik her og bestil tilbud online i dag!
Fordele for beboerne:
✅ Hurtigt og driftsikkert internet.
✅ Spar penge og få større valgfrihed.
✅ Nem adgang til support.
Klik her og beregn jeres besparelse
Vi lover boligforeningen:
> Garanteret 1000/1000 Mbit i hver lejlighed og frivillig tilmelding.
> Nem adgang til kompetent og hjælpsom kundeservice - uden lange telefonkøer.
> Driftssikkert netværk, døgnovervåget af vores egne teknikere.
> Robust backbone-netværk som dækker København og hele tiden bliver udvidet.
Hvad betyder "internet vi selv ville vælge?"
Fiberby adskiller sig fra de landsdækkende internetudbydere ved, at I som boligforening selv ejer netværket i ejendommen. På den måde undgår I at betale en månedlig leje til det landsdækkende selskab, som ellers ejer internetkablerne i jeres ejendom. Derfor er Fiberbys priser meget lavere, samtidig med at kvaliteten er i top. Dét er "internet vi selv ville vælge".
FIBERBY - Internet til byens folk
"Internet vi selv ville vælge"
Written by the company
- 🟢 Hurtig og driftsikker internetforbindelse
- 🟢 Optimal til streaming og gaming
- 🟢 Professionel support med minimal ventetid
- Vi leverer internet til 1000 boligforeninger
Contact info
Otto Busses Vej 3A, 2450, København SV, Denmark
- 33230099
- salg@fiberby.dk
- www.fiberby.dk
Internet til en fast, lav pris
4.8
Excellent
853 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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En god service
May 12, 2022
Reply from Fiberby
Hej Benny
Vi er glade for, at vi kunne hjælpe dig på en god måde. Tak for din tilbagemelding,og fordi du deler den her.
Vh Fiberby
Very helpful staff and easy setup
May 4, 2022
Reply from Fiberby
Thank you, Laia.
We really appreciate your feedback and we are grateful that you share it here.
Kind regards, Fiberby
They just randomly cutoff my internet…
They just randomly cutoff my internet in the middle of my workday and very important meeting. When I called they told me: "if you want better service you need to go elsewhere and pay more". I'm appalled at that statement as I had absolutely perfect internet and was paying less with Brygnet.
Then he transferred me to his boss so that he could do something about it and he didn't do anything except say that Fiberby is in the right to make money at the expense of making me lose money.
April 27, 2022
Unprompted review
Reply from Fiberby
Hello Julien,
We regret your experience. Especially to others who may read our reply, we would like to state this:
Our customer service got the impression that zero downtime is important for you. As no network provider can offer this guarantee it was our advise to consider having a back-up connection with another network provider. We are sorry if this advice was not presented clearly to you.
When we took over your connection we had announced some weeks in prior that a disconnect was technically inevitable on that day. Already some weeks later you experienced a 1- hour disconnection due to a network outage. At this point we offered to compensate you with a period of free internet, which you accepted. Our systems are by default set to closing connections when invoices are not paid and regrettably a human in Fiberby forgot to switch this setting off in your case, which lead to yet an inconvenient disconnection. When you called us about it, your connection was reestablished within 10 minutes, fair to say.
Never the less we are sorry for your unfortunate experience, which is below our standards and the reason why we have offered you yet a period without payment, which we understand that you have also accepted.
Kind regards, Fiberby
The customer support was really helpful…
The customer support was really helpful and they fixed my problem + the internet is fast :D
April 26, 2022
Reply from Fiberby
Thank you, Mostafa, for your feedback as well as for sharing it here. We are glad we were able to help you.
Kind regards, Fiberby
Fast connection on a good price
Fast connection on a good price, but there are quite often disconnections. That resolve automatically after 30 secs or a min. Quite disrupting
Tilføjelse: I just saw that you replied immediately to my review and offered a quick and easy solution. I have to add that the disconnections have lessened quite a lot (but I also use the computer a lot less these days), without having called back at you to test my router. You've easily earned 1 more star in the review just due to the fast and wholesome customer service.
I'm going to call and get my router and gear tested as you suggested when I find a bit of time.
Thanks for the great customer care!
March 10, 2022
Reply from Fiberby
Thank you for this, Eleftherios. Still, do give us a call soon so we can fix your issue. Also, we would like to deserve one more star from you ;)
We wish you a nice evening
Fiberby
Hi Eleftherios,
Thank you for writing your review. Experiencing disconnects is obviously unacceptable and we urge you to call our customer service already tomorrow and we will resolve the problem, guaranteed. Call us on 33 23 00 99. It won't take you long time, as our response time in about 30 seconds on avr. We will then do a test your router and gear, and hopefully we can resolve the problem in less time than you spent writing your review :)
Kind regards
Fiberby
Reply from Fiberby
Thanks a bunch, Faidon.
We really appreciate you feedback and thank you for sharing it here.
Kind regards,
Fiberby
I was extremely satisfied
I was extremely satisfied - I sign up at 5pm one day and had an internet connection at 10 am the other day. The agent (Søren) called me immediately, guided me through all the necessary steps and even though I am not a technical geek, we managed to make it work! Thank you so much guys, would gladly recommend you further! Tereza
November 10, 2021
Unprompted review
Reply from Fiberby
Thank you Tereza,
We are very glad that we could be of service in way you appreciate. We will make sure Søren gets to know :) We sincerely appreciate that you have taken your time to write your review.
Kind regards,
Fiberby
Good
Good router. Generous cable. Internet service very good. Friendly and professional staff and customer service. 4 stars.
October 8, 2021
Reply from Fiberby
Hello Nuno,
Thank you for feedback, for which we are grateful as well as we appreciate your effort. For the sake of developing our service, even at the risk of sounding ungrateful for your rating, we are truely interested to learn how, in your opinion, we could improve. Feel free to share with us any suggestions with us.
Kind regards, Fiberby
FIBERBY
FIBERBY
The best internet provider in Denmark.
I am the customer in FIBERBY from past ten months. I am very happy with this provider .
The best customer care service. To day I spoke to one of the customer care executive Her name is Hannah ( customer supporter ) she gave Me such a fentastic service and fix the connection issues.
I couldn't not forget this good experience.
I am highly recommend FIBERBY.
Thanks to Hannah ❤️
September 30, 2021
Unprompted review
Reply from Fiberby
Dear Lakshminarayanan,
Thank you for writing and sharing your recommendation. We appreciate your opinion and rest assured that we will pass on your kind words to Hannah.
Kind regards, Fiberby
Reply from Fiberby
Hi Maricica,
Thank you. We appreciate your feedback very much.
Kind regards, Fiberby
Best in class 👍
Top notch Kundeservice og 100 % stabil Internetforbindelse i de mange år jeg var kunde hos Fiberby 👍😊
July 20, 2021
Unprompted review
Reply from Fiberby
Hej Bob
Tak! Det er vi glade for at høre, og vi værdsætter, at du har taget dig tid til at skrive din anmeldelse.
Vh Fiberby
super fin service!
July 1, 2021
Reply from Fiberby
Hej Charlotte
Det er vi glade for at høre. Tak for din anmeldelse.
Vh Fiberby
Very service minded and…
Very service minded and solution-oriented. Good, easy and effective communication.
February 2, 2021
Unprompted review
Reply from Fiberby
Hi Stéphane,
We are pleased to read your feedback and we thank you for taking your time to write it.
Kind regards, Fiberby
Really friendly and quick help
January 25, 2021
Reply from Fiberby
Hi Karen,
We're glad that we could be of help in a good way for you. We appreciate that you took time to write your review.
Kind regards, Fiberby
Perfect service, great product
I wanted to switch from Yousee to Fibreby co I contacted Fibreby customer service and with the help of my housing association, I quickly organised to have a technician come round to install the plug needed. The technician (Robin) was really helpful and made sure everything worked with my router before he left. The speed is soooo much better than my previous broadband which I was paying 100kr more for. So far I'm so pleased and I wish I had made the switch earlier.
January 12, 2021
Unprompted review
Reply from Fiberby
Hej FI,
Thank you very much for taking your time to write your review. We are much obliged and we will make sure to let Robin know, that you appreciated his effort.
Kind regards,
Fiberby
Den bedste kundeservice.
Den bedste kundeservice.
Thanks for your wonderful way of assisting the clients in all their needs.
Super satisfied!
Thanks.
January 7, 2021
Reply from Fiberby
Hej Olesea
Tak, fordi du har taget dig tid til at skrive din anmeldelse. And the pleasure is on our side.
Vh Fiberby
Excellent!
Very friendly and professional staff, solved my problem within 5 minutes, explained things thoroughly and patiently and gave good money-saving advice. I can't be more satisfied!
September 11, 2020
Unprompted review
Reply from Fiberby
HI, Yiqi
Thank you for your review! We are glad we could be of help to you.
Kind regards
Fiberby
How can this company have an…
How can this company have an “Excellent” rating? I’ve had Fiberby for a few months now and experienced several outages. Furthermore, I’ve never ever gotten in touch with them as their answering machine ALWAYS says either “We’re in an internal meeting and can’t be reached” or simply just keeps ringing until it automatically stops.
December 18, 2019
Unprompted review
Reply from Fiberby
Hi Tejs,
We are very sorry to hear that you have not had the best of starts with Fiberby!
We urge you to contact our customer service if or whenever you experience problems and to check our networks status updates on Fiberby.dk, where we normally post updates related to our service.
We suspect that you review is related to the network disruption we experience today, in effect leaving a number of our customers without internet connection for up to three hours. We are very sorry for this incident due to a human error during upgradings in our core network. Evidently we will evaluate and take actions to avoid similar incidents in the future.
We are also sorry to hear that you have failed to reach our customer service via phone. If you leave a message on the voice rekorder we will usually contact you within 30 minutes. If you have experienced malfunctions in our phone system - if it stops ringing - you have most likely called us during today's network disruption, where our phone system was under unusual pressure and loosing some calls. We apologize for that.
Best regards,
Fiberby
Had a very good experience with …
Had a very good experience with Fiberby. Friendly assistance at their shop with buying the router and the connection was stable and very fast. Only one downtime in 1.5 years and that had been fixed within hours. Highly recommended.
April 28, 2017
Unprompted review
Reply from Fiberby
Hi Anja
Thank you for your feedback - We appreciate your review and the nice words.
We are looking forward to delivering fast and stable internet to you in the future.
Best Regards
Amal
Fiberby
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