fidiumfiber.com Reviews 118

They lied about pricing my internet is slow and unreliable. Very unsatisfied..I hope this company goes under for their lies. Alot of people switched and are very disappointed. Should of stayed with net gear. Highly appalled by this new company...... if your looking to switch DONT.

Horrible from start to finish. After pointing out the underground electronic dog fence to 3 different people from Fidium on 3 different occasions and having the wire flagged they still cut the wire. That cost me $180 to have someone fix. At this point I still stayed with them forgiving the mistake and $180 it cost me.

I thought I was on autopay but was not. So I tried to use the app to get on autopay and their link was not working. Then I called to get help and discovered there was a problem with using autopay on a cellphone…REALLY???? They said they’d work on it and would call me back the following day. After getting run through hoops just to talk to them via multiple texts and emails to read back authentication numbers I wasn’t looking forward to it should I not get the call back. So I told them if I didn’t hear back I would cancel my account which I’ve only had for 2 months. They promised me they’d call back the following day. Of course there was no call as I anticipated.

So after 2 days I called to pay the bill and they CHARGED ME FOR USING A CREDIT CARD!!!!!! It was approximately a 5% up charge and the credit charge to businesses is only 3% or less so they screwed me there too. Then I had to be switched over to another dept to cancel my account. They tried to keep me saying they’d were still working on the problem therefore they didn’t call but it’s a weak excuse because they could’ve called to fill me in instead of keeping me waiting in the dark.

The whole experience cost me $330 for two months if I add in the repair costs from the damage they caused. So glad I continued my original internet service while this was going on. I WILL NEVER USE FIDIUM AGAIN…EVER!

Support is waiting on phone hrs. I tried several times, left my phone number for a call back that I never received. I am ready to for another internet provider.

The customer service is non-existent. We had service installed in July 2025. Guys who installed it were great. We called to make an adjustment to our service. Within 24 hours we no longer had service and we haven't had ANY service since Oct 14. We've made dozens of calls to have service reinstated. For almost 2 months we've been told it will be back on in 24 hours. Still not on and we're still paying for it. Of course they needed to have a bank account to charge, prior to install, so it's taken out automatically. The service works well, when its working. Eventually, their poor customer service will limit their success.

Spent 2 hrs with 5 different people in Customer Service and billing regarding seasonal suspension. I was charged at the regular monthly rate although I was told an adjustment would be made to the bill and was even given a confirmation number for the service change. A week later I reviewed my bill to find nothing was adjusted. Spoke today (11/24) with a supervisor who confirmed the conf # was for the service I discussed last week. However, she said it was a mistake and they were not willing to provide any concession for their "mistake". I ended up cancelling service altogether. Interestingly, the supervisor never even asked how Fidium could make it right.
Feels like they are out for the money, not for keeping and servicing customers.... or keeping their word.

My internet has been down for over a week with no sight of anyone doing any repairs or trying to do any kind of you know connections to get me back on the internet I get the runaround on the phone call they have no technical support people on the weekends or after 5:00 p.m. most of their phone call people are out of country and our placating it best worst internet service ever

Fidium fiber was brought to my area a few years ago as part of a federal grant award because of its remoteness and was unlikely to have this service if left to providers (due to it not being profitable over the cost of installation.) We have had no issues. The service is faster than our previous cable internet provider. I wish it was a little cheaper, but other we are satisfied with our service.

I have a company phone in my house. It's a land line. Fidium Fiber recently took over from Consolidated.
The business landlines has been down for 2 wks. The people that answer the phone have no authority to do anything nor is there anyone you can reach. They throw out a text date and expect you to be there all day at whatever random date they send.
They are very friendly over the phone and agreeable to expedite but that never happened. The text says if you type change someone will get back to you but they never do.
After waiting 2 wks I called number on text again. She said tomorrow (which is today) between 10am and 2pm they would be here. Right after I got off phone with her I got automated call that said they would be here today between 8am and 4pm. What the heck????
Well it's now 4.20pm no fidium and no call. Do NOT use this company

I would give 0 stars if I could. Terrible internet, terrible costumer service. I tried to cancel my internet and they never canceled it even though they explicitly told me on the phone they were going to. Never sent me a return shipping label to return my router. Horrible company.

Fiber service is good at times, lousy at other times and unstable overall. My biggest complaint is the customer service is absolutely nonexistent unless you enjoy trying to troubleshoot with an AI bot. I would not recommend Fidium to anyone ever especially friends and family

I would give them Zero if I could! Don't even think about using this wretched outfit. First of all, they left the cable partially exposed after connecting it, probably because the cable wasn't long enough to completely bury. Then, communication and customer service was nonexistent. Leaving them was another nightmare that literally took months to resolve. Please do not buy into their slick ads.

I decided to move over to fidium from consolidated. I though that the faster fiber option would be better and assumed the transition would be easy as they are one in the same in our area essentially.
Oh no! This was not the case! As of July 2025 I have had more outages / degradation of speeds than in the last 2 years as well as the billing! I want to auto pay I am begging them to auto pay and I have yet in 4 months had an actual auto pay process so then it flags me as late and I have to call and fight it with someone that could care less that is setting on the other side of the world. "No I do not want your I'm sorries I just want you to fix your shit"

Absolutely terrible. After the first year of service our rates tripled, even though the gentleman who set us up stated it would remain the same. Also I do not recommend Fidium after moving and setting up an appointment to have my internet transferred to my new place, I waited the day of the appointment they said they would be there between 3-5 I waited until 8pm because I kept receiving texts stating the technician was on the way. At 8 I called Fidium just for them to tell me that they would not be coming out due to technical difficulties & and we never scheduled an installation time even though I have ALL the confirmation numbers and texts confirming I did. I cancelled my service with Fidium 11-28-25 and went with Spectrum who sent out the equipment that night I called. I had internet 11-29-25 which was self setup I didn’t even have to let anyone in my home! So convenient!

Months later...........
They said in July internet would be available. (flyers) On their website they took an appointment for today. The guy came and said it wasn't ready (still). The line has to go overhead, but the guy would have been to overweight to do it anyway. Plus he had no ladders and it is an upstairs apartment. They are completely un-organized.... plus the guy was like "I don't care".

Fidium Fiber

My experience: Guy in unmarked car comes to my home to sell me service. Asked me for credit card i said i would only do AMEX he said then give me your checking information. RED FLAG. No professional shirt, business card nothing saying Fidium. RED FLAG. The guy leaves and comes back many times. He says i go home tomorrow to AZ and i need to wrap this up. RED FLAG. Log in on website and sign up. Appointment for 1pm they show up at 11 when i am in a meeting. They show up nothing saying Fidium on vehicle. RED FLAG. we have fiber line from road to house direct buried. He instantly says he has to dig up yard yada yada. I have power, cable, water, sewer lines etc right where they want to run a new line which is not needed. Red flag. I told the guy cancel the entire thing for being unprofessional not ad-hearing to schedule and interrupting my meeting. In addition to the fact not in a company vehicle. He then returns and spray paints my yard. I call Fidium Direct tell them cancel and get this guy out of my yard. He leaves. Dig safe comes and marks my yard. Then i call a second time to Fidium Tell them to cancel. The next thing i know Saturday a contractor shows up to dig my yard. Thank god i caught him and sent him packing. The guy decided it was okay to drive on my lawn to turn around in my wife's flower bed.

This company is the most unorganized and unprofessional company in history. I need reliable internet and if there is an issue i need them to come. I need people that have background checks that are employees coming into home not some Smoe from the hood. Honestly Time Warner or whatever they call themselves these days when i call they are here in 24 hours or less no questions. Even on Sunday. Its not the best but i can tell you FIdium is the worse.

If there is a company i would meet in my driveway with a shotgun its FIDIUM. BTW somehow in between all this one of my cameras was destroyed.

This is my second trial with Fidium. I cancelled last year as it took 2 months for installation and customer service was abysmal. I tried again this year as their 2GB service was a better deal than my 1 GB cable service. I just cancelled again as the router they gave me only distributed 1GB and I had to buy different hardware to get the service I was paying for. That is Fraud

I used Fidium for a year. The internet connection was fine. There is no customer service. The kind, friendly people tell you whatever they think you want to hear and then DO NOTHING. I had to file a dispute with the credit card company to avoid paying after cancellation. I filed a complaint with the FCC.

What was a positive experience ruined by inability to cancel service. They’re no different than the other internet guys.

The internet service was 5 stars. The customer service is negative stars. Cancelling this service when you move is harder than getting the pope on the phone. The automatic system doesn’t understand anything. After trying to get you to pay the bill (which is on auto pay) it hangs up on you. You cannot cancel online. Online chat bot “can’t understand request” and the chat agent finally sends you back to the phone. It’s purgatory.

Finally, AI phone bot put me on hold. Wait time estimate over an hour. AS IF. UNBELIEVABLE that an internet company can’t have online cancellation.

I opted into Fidium after Spectrum bought out my local company, but I cannot reach a human over the phone. Fidium's AI agent just "can't understand what you're saying". It will not process account numbers, phone numbers, or voice commands. I have what appeared to be an extra $30 charge that is actually an irregular billing cycle. Took over 1.5 hours and multiple calls to resolve. The only way I got connected to a human was after calling in to sales for new service, then they transferred me to customer service.

I just got my service a couple days ago. I guess it's OK. Seems the same to me. What is didn't appreciate is tech IT that came to my house right on time but never came and knocked and left. My son, watched him drive in the driveway and said he's here and then waited at the door for him to knock. The knock never came so he looked out the window and the man was in the phone and driving away. So within 10 minutes. Fine he Adam, called he said he knocked and knocked three times but didn't get an answer (lie) he'd come at 12:00. My appointment was 10:00-12:00. Ok. I have no choice now. 1:30 comes around and nobody shows up. Another IT calls and says he's been asked to come set up my wifi. This guy, Jessi, was awesome. Meanwhile I just found a message from some woman saying Adam said he was here for a half hour and knocked and nobody answered. He said he heard a child say something and I said answer the door. Lie! There are no children here. My son is 37 years old. He waited at that door to open it when Adam knocked. He did not knock on our door. He was in our driveway and out within 10-15 minutes. No 30 minutes at all. And then to get a call from some woman who's covering for him really ticked me off. Because Adam lied every step of the way. My son saw what he did and I was here also. No tv or any music was on in this very small trailer. There was no knock.