Unprofessional coaching + sudden cancellation of lifetime membership
I signed up for FILA University as a lifetime member to learn how to navigate the financial system using advanced tools and documentation. I also paid extra for the weekly 1-on-1 coaching.
My first impression was genuinely positive. The course was organized, the content was easy to digest, and I followed the instructions closely. I implemented many of the strategies exactly as taught and I studied hard, read all the recommended books in the course.
But once I started applying the documentation with real financial institutions, I hit roadblock after roadblock — including repeated rejections of paperwork that was prepared according to the program’s instructions. What made this worse is that I asked Coach Marlon (the owner) a very specific question about why students were told to check a particular box on a UCC form when the definition of that option appeared to make it an invalid entry. He could not explain why he was advising students to select an invalid option when I explained to him the definition of the option did not align with the intention of the document.
In my case, the process escalated beyond “normal resistance.” I received a letter from the Secretary of State’s office advising that the method being used (as taught in the program) was considered fraud. That was alarming and not something I was prepared to risk as a consumer.
On the coaching side, the experience was consistently unprofessional. Coach Marlon was late to every single session (100% of the time). I often had to message him to remind him we had a meeting. One time he took the call from his car because he had just gotten out of the gym. The sessions also felt awkward and tense, with long silences — as if I was expected to lead the meeting even though I was paying to be coached. After the 4th session it was clear I wasn’t being coached, so I stopped paying for the 1-on-1 sessions.
To make matters worse, the program content was changed midstream. It felt like a bait-and-switch marketing approach — the course was re-done while I was halfway through, without clear notice that processes were being updated. I would log in and find things changed, links not working, and when I asked questions they were brushed off.
Finally, I attempted to log in one day and received a message that the owner had cancelled my membership — even though I paid for a lifetime membership. It was cancelled without notice or explanation. I emailed him to ask about my access being denied and he never responded to me.
Overall, this was one of the most unprofessional experiences I’ve had with an online education program.