Finder Reviews 

371
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 130 reviews, reviewers had a great experience with this company. Customers consistently praise the platform as a very useful and easy-to-navigate tool, helping them find the best promotions and compare various financial options. Many people highlight the smooth and straightforward process, appreciating the clear explanations and the overall user-friendly experience of the app and website. Reviewers often describe the service as fast, reliable, and highly informative, providing valuable insights across various categories. However, some customers experienced significant issues with customer service, reporting unresponsiveness, ignored emails, and non-functional chat features. Several people also expressed dissatisfaction when advertised rewards or bonuses were not honored despite fulfilling promotion terms.

What people talk about most

User experience

People report positive experiences with the user experience, finding the platform easy to navigate and use.... See more

Website

Consumers find the website to be positive, with many praising its ease of navigation and comprehensive... See more

Service

Customers consistently note positive experiences with service, finding it excellent, fast, and reliable, with... See more

Application

Customers had positive experiences with the app, with many finding it useful and rewarding. Reviewers... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far, its great! Lots of deals and promos for financial products that can earn you some extra money. Wouldn't you love it if you were to open an account somewhere, earn rewards from Finder and you... See more

Company replied

Rated 4 out of 5 stars

Company Barclays has always been one I feel I can trust and if necessary communicate in simple terms. Been with them for 20 yrs ( estimate) and have had no issues where they weren't sorted very quick.... See more

Rated 5 out of 5 stars

This is a very useful and prosperous app and tool . Not only will it help you find the best promotion on whatever service you need , but also gives a personal incentive on its behalf . Cannot say one... See more

Company replied

Rated 5 out of 5 stars

Finder is a fast, clean loan-comparison app that gets you pre-qualified offers in minutes. The UI is slick, and the rate/term breakdowns are easy to parse. But remember: Finder is an aggregator, not a... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

We understand that making everyday life decisions such as finding a credit card, buying a home and getting insurance can be daunting. That’s why we’re here. Our goal is to help you navigate those complex decisions by making them less of a chore (and hopefully less of a bore, too!).


Contact info

4.0

Great

TrustScore 4 out of 5

371 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.0

All reviews

(371)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Wanted to ask a question about a recent…

Wanted to ask a question about a recent experience I had with the company but ended up waiting for days for an answer, waited and waited I finally gave up I don't think I will use their services ever again, wasn't impressed for a first time user not cool guys, so sorry this had to happen by ad a lot of faith in your buisness

October 7, 2024
Unprompted review
Finder logo

Reply from Finder

Hi Marilyn,

Thanks for taking the time to share your review. We're really sorry to hear about your experience and that you didn’t receive the timely support you deserved. That’s not the level of service we aim to provide for our valued users.

We truly appreciate your feedback and would love the opportunity to make things right. If you're open to it, please reach out to us at help-ca@finder.com, and we’ll do our best to assist you as soon as possible.

Again, we apologize for the inconvenience and appreciate your support.

Sincerely,
Anndy at Finder

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Rated 5 out of 5 stars

Evrything its perfect recomeded for…

Evrything its perfect recomeded for evrybody for Famyly for children Evrything its perfect thank you Trust Pilot I trust you keep like this..⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

September 26, 2024
Unprompted review
Finder logo

Reply from Finder

Thank you so much for your glowing review, Viorel!

We're thrilled to hear that you find everything perfect and that our service is recommended for families and children. Your trust in us means a lot, and we appreciate your support on Finder. We look forward to continuing to provide you with excellent experiences to help you make an informed decision. Can't wait to see you visiting Finder again soon!


Sincerely,
May at Finder

Rated 4 out of 5 stars

I like dealing with Monument

I like dealing with Monument, good customer service.

September 12, 2024
Unprompted review
Finder logo

Reply from Finder

Hi Eamon,

Thank you for your positive review! We're pleased to hear you found a financial product that suits your needs. Our goal is to make comparing financial products easy and hassle-free, so don’t hesitate to use Finder again whenever you need.

Sincerely,
Anndy at Finder

Rated 1 out of 5 stars

Absolutely inaccurate!!!!

I have found the 99.9% of the information I have gotten from her is worthless and inaccurate information. I definitely would not recommend trusting anything she says.

February 22, 2024
Unprompted review
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Rated 5 out of 5 stars

Lots of excellent offers for phone…

Lots of excellent offers for phone plans. Finder is the best search engine ever.

January 13, 2024
Unprompted review
Finder logo

Reply from Finder

Hi Matthew,

Thank you so much for your fantastic 5-star rating of Finder! We apologise for the delay in our response, as we have just recently come across your review from January 2024. We appreciate your patience and are excited to connect with you now.

We’re thrilled to hear that you found excellent phone plan offers through our platform! Our team works diligently to provide a comprehensive comparison of various options available, ensuring that you can easily find a plan that best suits your needs and budget. It’s wonderful to know that you consider Finder the best search engine for these kinds of services. We strive to make the search process as straightforward and user-friendly as possible, so your feedback confirms that we are on the right track.

Please feel free to visit Finder again anytime!


Sincerely,
May at Finder

Rated 5 out of 5 stars

Very helpful...

Very helpful...

January 10, 2024
Unprompted review
Finder logo

Reply from Finder

Hi Shauni,

Thank you so much for your fantastic 5-star rating! We’re delighted to hear that you found our service very helpful. It’s wonderful to know that our efforts to provide timely and effective assistance have met your expectations. We strive to create a positive experience for all our customers, and feedback like yours motivates us to keep improving.

Looking forward for you to visit Finder again soon!


Sincerely,
May at Finder

Rated 1 out of 5 stars

I don't trust Finder.com

Finder.com website has lost my trust after trying a couple of your recommendations only to be extremely disappointed. I had thought it was legit and quality because of Romana King but no so based on my experience.

Finder.com reviewed and had good things to say about a number of online lending websites including the two below. But my experience was terrible.

LoansCanada: I thought I was going to get multiple options from auto lenders because I have good income and excellent credit. Instead, I only received ONE referral to a predatory lender charging 20%+++, and some other useless lenders offering $250 loan. A total waste of my time. Now I have to deal with that predatory lender calling/texting me and to tell them to delete all my info. Also, they said a local dealer would be calling me. I don't want to hear from a local dealer, I wanted loan options to use at any dealer or private sale. They also encouraged me to sign up to some credit reporting service, where if I wanted it, I had to click a box to receive more marketing from 3rd parties. I closed the browser tab.

Carfast: I get an email from Approval Genie which is confusing because I applied to Carfast. At the end of the pre-approval request process, I see this message: "Thank you for trusting LendingArch to help find an affordable vehicle for you." Who the heck is LendingArch? Then I see a message "We have matched you with one of our dealership partners and you should be getting a call shortly to discuss your available options." What do they mean a dealership? I thought I was getting info on what loans I could get pre-approved for, not getting a call from a car dealership. Their website says "We let you compare multiple lenders anywhere in the Canada." which is BS. Then I'm being prompted to sign up to yet another service for some credit score trial offer service. What the hell is all of this? This is a big mess causing confusion and an erosion of trust and that's within minutes of trying their service for the first time!

Based on my experience, Finder.com is ruining its reputation by recommending these crap services.
So at the end of this online ordeal and circus, I am left no further ahead trying to get an auto loan pre-approval. What a farce!

December 20, 2023
Unprompted review
Rated 3 out of 5 stars

Recently decided to see what this…

Recently decided to see what this particular site could do for me. Turns out not too much. 😕 Not going to lambast it but I know of similar sites with a similar premise. Maybe another time.

December 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Perfect interface

Incredibly useful information, combined with a smooth website made comparing car insurance quotes a delightful experience!

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing comparison

I found the comparison tool very easy to use and the results are set out in a simple, easy to understand way. I saved myself 200 pounds.

September 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Easy comparison service for investment providers

I came across Finder while researching on investment platforms, and to my surprise, Finder helped me narrow down my search and provided me with enough information to make an informed decision on which investment provider is the best to go with. Would use Finder again in future for other services. Highly recommend.

August 17, 2023
Unprompted review

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