Find Me A Gift Reviews 

41,342
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 464 reviews, reviewers had a great experience with this company. Customers love the wide selection of quirky gifts available on the website, mentioning that finding unique items for birthdays and special occasions is always very easy. Consumers frequently praise the prompt delivery service and the nice presentation of the packages, noting that items arrive safely and on time. However, some people mentioned issues with delivery delays and frustrating experiences regarding courier reliability, leaving parcels sitting at depots for several days. A few other people also felt that receiving broken items or incorrect personalised products was disappointing, requiring extra effort to resolve issues.

What people talk about most

Product

People report ambiguous experiences with product, noting both great highlights and significant issues. While... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers reporting super fast and prompt... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of satisfaction and disappointment. Many reviewers... See more

Website

Customers had ambiguous experiences with the website, reflecting a mix of strong satisfaction and significant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the personalised coat of arms and surname history print for my husband's birthday and we were delighted with the depth of information provided. Sadly, when the package was opened we discov... See more

Company replied

Rated 4 out of 5 stars

The gifts themselves were 100% as advertised, however Evri seems to be the main courier, and this company is simply appalling. The gifts were not delivered as their parcels often aren't, and they l... See more

Company replied

Rated 4 out of 5 stars

The range of gifts is interesting, and good vfm. Delivery was prompt for 3 of the 4 items. Impressed that when I pointed the missing item out via their site, I got a prompt response and the gift arriv... See more

Company replied

Rated 3 out of 5 stars

Great unusual gifts. An email to confirm my order would have been good. My order was running late. A fact they informed me of only after I contacted them twice. Communication could have been better b... See more

Company replied


Company details

  1. Gift Shop

Information provided by various external sources

Unique and Unusual Christmas gift ideas, birthday gifts and ideas store. Find Me A Gift specialises in a wide range of memorable gifts for all your special occasions. Fast UK and worldwide dispatch with a range of delivery options.


Contact info

3.8

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(41,342)

468 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived next day!

Easy to order, arrived next day despite Xmas rush.

December 17, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

Thank you for your positive feedback. We’re glad we met your expectations. ✔️🌟

Yasmin
The Find Me A Gift Team

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Rated 1 out of 5 stars

Terrible service

Terrible service. Product arrived promptly but also faulty. Emailed customer service. Took them 2 days to reply advising I return at my own cost to an address which they didn’t provide in the email.
I re emailed took then another 3 days to provide the address and then also mention there pre Christmas delivery cut off had passed so I’d get nothing in time for Christmas, and won’t refund until they receive the faulty one back. It’s a personalised surname printed super squint which I provided pictures off what good is that to anyone 🙄

December 11, 2025
Unprompted review
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Reply from Find Me A Gift

We’re very sorry for the frustration and delays you’ve experienced, and we completely understand how disappointing this is, especially with a personalised gift for Christmas.

Yasmin
The Find Me A Gift Team

Rated 4 out of 5 stars

Good delivery time

Good delivery time. All products came in the same box.

December 11, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐

Yasmin
The Find Me A Gift Team

Rated 1 out of 5 stars

Disappointed

I ordered my item for a secret Santa and it said delivery would be 2-5 days.
On the invoice it says posted out by the 22nd December. I put my order in 10th December. Needless to say my secret Santa will not arrive on time.

December 10, 2025
Unprompted review
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Reply from Find Me A Gift

We’re very sorry your order won’t arrive in time for your Secret Santa. We understand how disappointing this must be, especially with the delivery timeframe stated. We’ll review our shipping estimates to make them clearer and more accurate in the future. Please contact us if you’d like to discuss alternative solutions for your order.

Yasmin
The Find Me A Gift Team

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Rated 3 out of 5 stars

A lot of hard work

I did not like the fact that I tried to order and was told it couldn’t be delivered to outside the UK despite ordering it in the UK and wanting it delivered in UK. Was then charged 3 times for the same item and then received 2 of the same item having only ordered 1 and told I could return 1 (having to pay P&P for the privilege. It took several emails being asked the same question before anything could be resolved. No apology and no help in returning item I hadn’t ordered and didn’t even have a confirmation email for.

December 17, 2025
Unprompted review
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Reply from Find Me A Gift

This was clearly frustrating and not handled as it should have been. We apologise for the delivery error, the multiple charges, the duplicate item, and the lack of clear communication and support throughout the process. This is not the standard we aim for, and your feedback has been noted so we can address these issues and improve our service going forward.

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

Will use again

Real value for money , fast delivery, easy ordering experience

December 15, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We truly value your feedback—thank you for the positive review. 📈✨

Yasmin
The Find Me A Gift Team

Rated 1 out of 5 stars

Absolute junk

Absolute junk! Cheap plastic and came in the wrong colour. Engraved writing is blurry and very cheap. Long delivery to UK

December 17, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re very sorry to hear that your order didn’t meet your expectations. It’s disappointing to receive an item that feels low quality, in the wrong colour, and with unclear engraving. We apologise for the long delivery time as well.

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, great selection of items

December 3, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐

Yasmin
The Find Me A Gift Team

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Rated 1 out of 5 stars

Nowhere for a message or details of sender.

I ordered a hamper to be delivered as a surprise.When I had finished and paid for the order I realised I had not added a message or that the recipient would know the sender.I contacted the company to ask if I had missed completing that section of the order.They sent this short reply'I do apologise I am afraid we are unable to attach notes to orders'. I have had to notify the recipient that they will be receiving a surprise hamper from me.This is not what I intended & I will not use this company again.

December 11, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re very sorry your surprise didn’t go as planned. We understand how disappointing it is when you can’t include a message with your order, and we apologise that our system didn’t allow this. Thank you for your feedback—it will help us review how we handle gift notes in future orders.

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

All gifts for Xmas purchased from one…

All gifts for Xmas purchased from one site, and delivered promptly.
Excellent site for recommendations.

December 2, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re delighted to hear everything went well. Thank you! 🙏😊

Yasmin
The Find Me A Gift Team

Rated 1 out of 5 stars

It stated on the site that my order…

It stated on the site that my order would be delivered on the 16th December...the trackings stating the 29th ..too late for a Christmas gift!! I wouldn't have ordered if they were honest about the date !!

December 10, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re very sorry your order didn’t arrive when expected. We understand how frustrating it is to miss the intended delivery, especially for a Christmas gift. We apologise for the misleading information and will review our delivery estimates to ensure they’re more accurate in the future.

Yasmin
The Find Me A Gift Team

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Rated 2 out of 5 stars

Good products; terrible service

I've been using FMAG for years now as they have a broad range and there's always something I can find, even for family members who are hard to buy for.

They don't offer gift-wrapping, but other than that I've never had a problem with them before - hence the two stars.

But this year there was a technical fault placing the order that they refused to correct.

I used the "Pay with Card" button to checkout, and selected the "Dispatch to delivery address" checkbox option, because I got a JavaScript error using their usual "Checkout" button, which was giving me a different address (from a past order).
Nonetheless, their system recorded the previous address, not the correct delivery address.

Luckily it's a family address, and I will be there when some of the parcels will be delivered - but not all of them. Some won't be delivered until after Christmas, with no warning before checkout!

None were personalised goods. The order was around £150.

I asked them to redeliver the remaining goods to the correct address, as they can't have been dispatched yet - or to cancel them as I won't receive them. But they say that the can't change the address "after dispatch", their system has no option to default to the delivery address (demonstrably untrue; I have screenshots!), that they sent them to the address registered during the checkout process in good faith, and that I must return the goods if I want a refund - in spite of them not delivering them to me!

There's no admission of any liability for their system's error, just an "apology for the confusion" (I was not confused). I've pointed out where they are in breach of the Consumer Protection (Distance Selling) Regulations 2000, and how they can ask their courier (Evri) to redirect the parcel.

They say that I am liable for collecting the goods, as if I had somehow made a mistake.

This experience has cost me over £100 in replacement Christmas presents, and caused a great deal of stress, at a very busy time of year for me, when their entire purpose is to make present buying less stressful.

They have broken the contract of sale without any admission of their liability.

I'm very disappointed and probably won't be going back again.

December 9, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

It’s frustrating when a technical error prevents an order from being delivered correctly and the resolution process doesn’t meet your expectations.

We take feedback like yours seriously and will review the situation to see how we can improve both our systems and our customer service.

Yasmin
The Find Me A Gift Team

Rated 1 out of 5 stars

Still waiting.....

After 10 days I have yet to receive anything!

December 17, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re very sorry your order hasn’t arrived yet. Waiting this long is frustrating, and this is not the experience we want for our customers. Please contact us with your order details so we can investigate and resolve this as quickly as possible.

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

My purchase was dispatched immediately

My purchase was dispatched immediately. It arrived 2 days later and Find Me A Gift kept me fully informed. A very pleasant shopping experience.

December 3, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐

Yasmin
The Find Me A Gift Team

Rated 1 out of 5 stars

My gift was delivered to the wrong…

My gift was delivered to the wrong address and lost - Thanks to your Company using Evri.
I am now waiting for reimbursement.

December 12, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re very sorry to hear about this issue and completely understand your frustration. Please know that we take situations like this very seriously. Our team is actively reviewing your case and working with Evri to resolve it as quickly as possible.

Yasmin
The Find Me A Gift Team

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Rated 1 out of 5 stars

Not in stock but shown in stock!!

The website stated the item was in stock so ordered. A I checked on delivery status and stated refunded. Reply apologised and stated oit of stock. Checked the website and said in stock so ordered again. Got an email to say out of stock and refund pending. Item still shown as in stock.

I have just received the reply. I can not reply to that so have put on this review.
This does not say do not reorder!

Good afternoon,

I do apologise an automatic email should have been sent out to you.
This was out of stock so we refunded this for you.

Thank you for contacting us.

December 4, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We’re sorry for the frustration caused. After your initial order, we advised that the item was unfortunately out of stock and a refund was issued. As explained at the time, the item should not have been reordered until stock was confirmed. We apologise that the website stock status was not updated quickly enough and understand how this caused confusion. Please be assured the refund is being processed, and we’re working to prevent this from happening again.

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

It was very easy to find the right gift…

It was very easy to find the right gift from the excellent choice and variety of fun gifts at reasonable prices. Very happy with this service and would buy from them again. Quick delivery too.

December 9, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐

Yasmin
The Find Me A Gift Team

Rated 5 out of 5 stars

Quick and easy to use online shop

Quick and easy to use online shop , really quick delivery ..great gifts and nit at all expensive

December 17, 2025
Unprompted review
Find Me A Gift logo

Reply from Find Me A Gift

We truly value your feedback—thank you for the positive review. 📈✨

Yasmin
The Find Me A Gift Team

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