I like the facility to toggle easily between different research areas, e.g. from newspapers to census returns. I find the interface helpful and user friendly. I can't afford a subscription and find it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used it on a 7 day free trial. I didn’t continue as I found the information that I needed and find the subscription fees expensive. The search facilities are wide and varied but I did find certain i... See more
Company replied
I took out the free trial and inadvertently upgraded to a full subscription (beware- it's easily done once you've put a payment method in). I immediately asked for a refund, which was sorted within a... See more
Company replied
Love the newspapers and the regular updates of them. They are the way we can find out about our people's lives rather than knowing just their BDMs.Suggestion of a series to digitise would be the Midd... See more
Company replied
Company details
Written by the company
Findmypast is a homegrown family history company that helps people discover their origins. It started in the UK but now has millions of customers around the world, who use its family records to trace ancestors, build family trees and contact distant relatives.
Contact info
Findmypast, 185 Fleet Street, EC4A 2HS, London, United Kingdom
- 020 3326 6300
- support@findmypast.co.uk
- www.findmypast.co.uk
4.0
Great
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Findmypast
Dear John
Thank you for your review of Findmypast.
We will pass on your feedback, glad to hear you are enjoying the site.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Reply from Findmypast
Good morning, Bruce
Thank you for your kind review of Findmypast
We are very pleased to learn that you have been able to find success using the service. Please let us know if you have any questions or need any assistance using the Findmypast website
Kind regards
Findmypast
FMO VS Ancestry - no contest!
Been on Ancestry for many years but came to a block and recently joined again but very few records could be accessed and my tree didn't grow. I reluctantly joined FMP as I always thought Ancestry was the best you could get. However, I found that FMP has exclusive access to the full 1921 census but not just that, I could complete my tree starting from scratch and verifying everything on here with sources added, in just 2 weeks. right back to the early 1600s. I am so pleased and now looking at all lines through my grandparents as separate trees and it is so exciting. I can accrual find all records I need on here and Scotlands People. I also like the new additions and being alerted to them. There is now a Scottish book so that too may be very helpful for me. Love the way they keep in touch to inform me of latest additions and hew hints. I will be back in the site soon do start my next tree! There was an offer on so buying 12 months subscription was best for me. It means i can browse when i want and for as long as I want. My family are based in Leicester , London and Scotland.
June 4, 2026
Reply from Findmypast
Good Morning
Thank you for your lovely feedback!
We really appreciate your comments.
It's wonderful to hear you have fone so far back in your family history and we hope you continue to make some exciting discoveries!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
More information has been made…l
So much more information has been made available through FMP to aid researchers to link with their past
I received my subscription as a gift from my family when I retired although I have been researching for many years
June 5, 2026
Reply from Findmypast
Hello Julie,
Thank you for your review of Findmypast.
We're happy to hear you have enjoyed diving into what Findmypast has to offer! We continue to add new content every week so do keep checking back on our What's new section here:
https://www.findmypast.co.uk/blog/new
We wish you the best of luck delving deeper into your family history!
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
Generally good
Generally good. Shame 5he 1921 census is bot on my plan. The search engine relating to Westmeath and Westmorland is inaccurate. Only by sheer chance I found an army ancestors service record under Westmorland Further investigation established it was in reality county Westmeath.
June 3, 2026
Reply from Findmypast
Good Afternoon
Thank you for taking the time to rate us
We do appreciate your comments though would like to assist if there are records which are incorrect.
A member of our support team will be in touch in due course
Kind regards
Findmypast Support Team
Good, but not intuitive to use
Generally if you have a sound knowledge of your family as a starting point, it delivers good results.
However, it’s not that intuitive to use (and I’m experienced in PC usage), you will find what you’re looking for, it just takes longer than some other programs.
June 9, 2026
Reply from Findmypast
Hello Terence,
Thank you for your review of Findmypast.
We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Alongside others great websites this…
Alongside others great websites this site enables you to unlock the potential of finding your extended family. The great stories that begin to evolve in simple steps of just adding little bits of information from your friends and family.
June 10, 2026
Reply from Findmypast
Good Morning
Thank you for taking the time to provide feedback!
We really appreciate your comments and are pleased our site has been so helpful with your research!
Remember we do add new records weekly so there is always something new to find!
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
My search with little knowledge.Marion was super helpful when I…
Marion was super helpful when I contacted find my past customer services. Marion sent me some links to guide my journey through some details I was looking for reference my ancestors.
Her assistant has made my experience more user friendly.
I highly recommend speaking to Marion or any of the team if you have any issues or need a little nudge in the right direction. Thank you.
June 9, 2026
Unprompted review
Reply from Findmypast
Hello Gillian,
Thank you for your review of Findmypast.
We're happy to hear that you have had a good experience with Marion when contacting our customer support team!
Please don't hesitate to reach out again in the future if you need that gentle nudge you mentioned and we wish you the best of luck with your research.
If you need any help in the future with our
records, you may want to try Findmypast Fridays on our social media accounts
(@Findmypast), or for any account queries you can contact our Customer Support
team via email, telephone or live chat
Unaffordable
It would be my preferred of choice, they have very good records and a lot of interesting information. However the cost is too high, I can use Ancestry for free in my local library but Find My Past is not available here
June 2, 2026
Reply from Findmypast
Good Afternoon
Thank you for taking the time to provide feedback
We do appreciate your comments and are pleased you have found good records on our site!
We do understand that cost is an important factor when considering a subscription and this has been forwarded back for consideration.
We do occasionally have special offers which we will notify you of through our social media and mailings. We also have monthly and three monthly options for shorter bursts of research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
An excellent reserch tool for genealogy…
FindmyPast has a good access to original registers for the areas of the country i am most interested in. It as helped me go back several generations in my research
June 8, 2026
Reply from Findmypast
Hello Roger,
Thank you for your review of Findmypast.
We will pass on your feedback, glad to hear it has helped with your research.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
very easy to search records
very easy to search records and a HUGE number of different indexes to work from
June 8, 2026
Reply from Findmypast
Good morning, Sylvie
Thank you for your kind review of Findmypast
We are very happy to see that you are enjoing the vast collection of different records that we hold on Findmypast. There is always something new to read and discover, and we are delighted that you have also found the process of searching records easy
Please feel free to reach out if you have any questions to need assistance from our Customer Support team
Kind regards,
Findmypast
I appreciate being able to access…
I appreciate being able to access records from the Channel Islands, as well as the UK, although some 1851 birth records seem to be missing.
June 8, 2026
Reply from Findmypast
Hello Helen,
Thank you for your review of Findmypast.
We're happy to hear that you have enjoyed diving into our Channel Islands record set!
Do you happen to have some examples of information you believe to be missing? If so our Customer Support team will be happy to investigate on your behalf.
If you need any help in the future with our records, you may
want to try Findmypast Fridays on our social media accounts (@Findmypast), or
for any account queries you can contact our Customer Support team via email, telephone
or live chat.
A Great Choice for searching your Past
Having tried the main Family History websites, to me this is by far the best and easiest and clearest to search for good reliable results.
May 26, 2026
Reply from Findmypast
Good afternoon,
Thank you for your kind review of Findmypast
We are delighted that you are enjoying your time on the Findmypast website and you are finding it easy to use. We hope you continue to find success on Findmypast, and please feel free to reach out to our helpful Customer Support team if you have any questions
Kind regards,
Findmypast
Signed up to two subscriptions in…
Signed up to two subscriptions in error. Joanna sorted it very efficiently
June 8, 2026
Unprompted review
Reply from Findmypast
Thank you for your review of Findmypast. I have passed your kind words to Joanna.
Kind Regards
Findmypast
Reply from Findmypast
Hello,
Thank you for your review of Findmypast.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
Once a really good site, but now not so reliable.
I have used FMP for many years and found it most useful, however, the past year has seen it being less reliable. I now often have to search several times to find the answer I am looking for with many wrong names being suggested with no obvious reason.
I like the ability to search different addresses, and to be able to limit my searching formula i.e. baptisms in a certain parish in a specified period. The one thing that disappoints me is the disappearance of many parish record scans, so much is missed by just using the transcripts.
The newspaper access has definitely not improved, it seems much harder to search now.
Despite this I still find it the most useful of all the subscription sites.
June 6, 2026
Reply from Findmypast
Thank you for your review of Findmypast.
We’re sorry to hear that your recent experience hasn’t been as reliable as before, and we understand how frustrating repeated searches and missing scans can be. We do appreciate your detailed feedback and have shared this with our teams to help us improve.
Kind Regards,
Findmypast
The website is easy to use and in terms…
The website is easy to use and in terms of researching your family tree. The hint system can be very helpful in finding out about unknown relatives but once you get about a hundred years away. It starts to feel a little more like guess work by the website than actual facts being presented to you. I was getting hints recommended at 95% chance of being correct showing wildy impossible relations. Gave up after the free trial period ended as couldn't rely on the results.
The sting in the tail was that I was charged 9.99 for subscription renewal even though I selected the option not to renew. The account settings are not clear and I'm a tenner down as a result. Cheers for that.
June 6, 2026
Unprompted review
Reply from Findmypast
Good Morning
Thank you for taking the time to provide your feedback
We are pleased our hint system was of use to you, though we are sorry to hear you found some difficulty as you moved further back into your family history.
We do have many resources on site to help overcome blocks in your research, these include help pages and our guides for researching, you can find these pages using the following link
https://www.findmypast.co.uk/blog/help
We do also have a customer service team who can provide advice as well as assistance with your subscription should you need it.
Our contact page can be found here
https://www.findmypast.co.uk/help/contact
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
Generally Its very easy
Its very easy, to navigate, and very fast in finding things.
However to improve 2 things stand out for me.
1/ the difficulty from switching from EG 1921 Census to 1911. should be a tab at top.
2/ be nice to be able to delete from view the persons one has looked at that are NOT relevant. [simple X beside them would reduce the list as one goes].
June 5, 2026
Reply from Findmypast
Good morning, Andrew
Thank you for your kind review of Findmypast
It is great to learn that you have been finding success on the Findmypast website!
I will pass your feedback along to our developers who regularly use customer feedback to guide future updates and improvements to the website
Please feel free to reach out to our Customer Support team if you need any help
Kind regards,
Findmypast
Absolutely shocking
Absolutely shocking! I took out the trial, which defaulted into a 12 month fixed term contract. This was not made clear when taking up the trial. There is no option to cancel on the site. Avoid at all costs. Underhand sneaky sales tactics in use. I shall never use a product from this company again!
June 6, 2026
Unprompted review
Reply from Findmypast
Good Morning
Thank you for your email and for taking the time to provide feedback
Our 12 month subscriptions are available on a pay monthly basis. To trial this subscription, we do advise prior to entering your payment details the terms of this subscription which must be accepted before progressing.
We have forwarded along your comments as feedback for consideration.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards
Findmypast Support Team
I found a small piece of information I…
I found a small piece of information I had been looking for.
June 4, 2026
Reply from Findmypast
Dear Patricia
Thank you for reviewing Findmypast
We are happy to hear you have located the records onsite. We will pass on your feedback.
If you need any help in the future with our records, you may want to try Findmypast Fridays on our social media accounts (@Findmypast), or for any account queries you can contact our Customer Support team via email, telephone or live chat.
Kind regards,
Support Team @ Findmypast
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.