Fine Art America Reviews 4,632

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 386 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as beautiful, high-quality, and even more stunning than expected. People appreciate the wide variety of items available, from prints and cards to apparel, and many highlight the excellent quality of the materials and craftsmanship. The packaging is frequently praised for being secure and protective, ensuring items arrive in perfect condition. However, some people were dissatisfied with the ordering and delivery process, mentioning issues like unexplained order cancellations, long wait times, or missed delivery dates. A few reviewers also noted receiving products with poor quality, such as a basic mug or a print that appeared scaled up, and some experienced problems with sizing on apparel.

What people talk about most

Product

Reviewers mention positive feedback about product quality and variety. Many customers praise the high quality... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and well-made... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise prompt updates,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast and prompt delivery, with... See more

Website

Customers had ambiguous experiences with the website. While some reviewers praised the site for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful artistic products delvered promptly. However, the ordering process is opaque - in particula⁶r, i can never obtain a discount trumpeted at the start of the process, hence a deduction of one s... See more

Rated 5 out of 5 stars

Fine Art America, over years, is a place we love to purchase much of the art for our home. The site is well organized. Visualizing the finished result (matted, framed) is easy, so is finding artis... See more

Rated 5 out of 5 stars

Beautiful art work always as lovely as shown. Quite often even more stunning than illustrated so when I unwrap piece it literally makes me gasp at how gorgeous the piece is. Pieces are shipped with up... See more

Rated 5 out of 5 stars

As I've written in the past, FAA is one of the best resources for reproduction art. Size variety, canvas wrap options, paper choices. And even though I've found the framing option somewhat limited for... See more


Company details

  1. #24 of 26 best companies in Art Supply Store

Information provided by various external sources

Fine Art America is the premier online marketplace for buying and selling fine art originals, fine art prints, framed prints, stretched canvas prints, posters, and greeting cards. It's also the easiest way to stay in touch with your local art scene! Our interactive website is designed to bring together fine artists, fine art galleries, and fine art collectors by providing power tools to all three groups. Artists and galleries are able to promote their latest releases and upcoming events. Collectors are able to view our comprehensive fine art directory and request bids from local galleries.

Written by the company


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience and excellent product

Great experience and excellent product. Processing and shipping was fast and not only was the image on the mug I ordered clear and crisp, but the size of the mug was the perfect size for coffee or tea.

November 11, 2025
Rated 5 out of 5 stars

Excellent service and quality products

The zippered pouches are so lovely featuring the artist’s lovely and vivid watercolor renderings of wind-blown flowers and of an abandoned rural school house. The quality and workmanship of the pouches is excellent, with sturdy canvas material and a hefty zipper. Fine Art America’s website was easy to search and find what I needed. The checkout process was simple, and I received my order on time and with no issues. The items were beautifully wrapped. Will definitely order again! Very pleased!

October 21, 2025
Rated 5 out of 5 stars

Specialized Christmas Cards

Just received a box of specialized Christmas Cards and they are PERFECT!!!! They are the Elvis Pink Cadillac cards by David Lawson. They are truly great cards. Thank you!

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT trust your art with them

I have been with Fine Art America since the early 2000s. I trusted them with my art for over 20 years. What I never realized is that anyone could print my artwork and photography straight off of their site without the watermark and download the art and photography without the watermark. So why buy it?

When I attempted to contact customer service - you can't call them unless you are a buyer. So, I emailed. Multiple times. I never received any response. This is not the first time I have not had a response from them in the past few years.

It seems like they sold out to a different company or something and since they sold out - they don't care about the artists anymore. I also know that I sold art off the site to friends - who I know received my art over the years, but I've only received payment a few times (?) - again, I contacted via email and never received a response from them.

But you know when I did receive communication from them? I received prompt communication from them last month, with multiple following emails when I stopped paying them for the website I have been paying for over two decades. Suddenly I was again important to them.

If I were a new artist and wanted to protect my art work and my photography, I would research and find a different business to use. This one is no longer worth it. They are nothing more than a scam, and the quality of their products have gone down too.

Definitely a one star business now.

November 7, 2025
Unprompted review
Rated 2 out of 5 stars

Very poor customer service--hours wasted

The product came OK and was as described. However, the customer service was terrible (spent about 5 hours over two weeks). They offered me a 20% discount which they said would be automatically applied to my order (it was not)--I called before ordering and the service person said to go ahead and order but send an email about the discount and they would apply it. I sent the email the same evening. They wrote back asking for proof of the discount offer. I took a screenshot and sent it to them. They said they could not open my screenshot, so I needed to go to a site and send the evidence that way. The site did not work, so I wrote them again saying their link didn't work. They asked me to send the evidence by email--I sent the screenshot again. They said they couldn't open it and I had to go to the same broken link I tried before. I explained and I forwarded to discount email to the same customer service email address. They replied to my explanation saying they could not see the email I forwarded. I asked them to check their system and gave them the date, exact time and subject heading of the discount email I received. They said they were unable to search their system for any email I was sent. I asked what proof I could send that they could see, and they said they were sorry, they couldn't help me, and besides, the discount was already expired (infuriating, because it was not expired when I first wrote them as instructed!). I told them it had not expired when I first wrote them. They said again they could not help me. So I refuted 20% of the charge with my credit card company (which had no trouble seeing my screenshot of the offered discount!) and they refunded my money. After my credit card had agreed to the refund, I get a message from Fine Art America that they had reconsidered and decided to offer me the discount! What a waste of hours of my time. Terrible service.

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

We had ordered a shirt with a silver…

We had ordered a shirt with a silver background and the shirt that was delivered was a heather background. That may seem like not enough of a difference to care about but silver was needed. Contacted the company and they made a refund for the full amount. We have ordered from them several times over the last several years and always receive excellent customer service. We will continue to purchase from them.

November 3, 2025
Rated 5 out of 5 stars

The Best Resource for Art. Period.

As I've written in the past, FAA is one of the best resources for reproduction art. Size variety, canvas wrap options, paper choices. And even though I've found the framing option somewhat limited for MY needs, the buyer can STILL utilize this option at far below the cost of custom framing. AND a generous return policy on top of it. What's not to like?

November 3, 2025
Rated 5 out of 5 stars

Great quality arrived as expected

Nice picture, hard to find anywhere else and good quality arrived on time. A little bit dear for a photo but the specific photo I wanted is well known but high quality versions almost impossible to find without traveling across oceans

November 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look