fionafranchimon.com Reviews 1,036

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, especially the hairpins, which are noted for their ability to hold hair securely and comfortably. Many people appreciate the elegant design and packaging, often recommending them as gifts. The ordering process is generally described as easy and efficient, with prompt delivery services frequently highlighted. However, some customers were not happy with the price, considering certain items to be very expensive for the quality received. A few other people also felt that some products, particularly certain plastic clips and metal pins, broke easily or did not hold their hair as expected, leading to disappointment. There were also occasional mentions of issues with order processing and delivery, including delays and problems with tracking.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality of hairpins, describing... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of hair... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and problem-free ordering... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and speedy delivery,... See more

Price

Customers had negative experiences with price. Many reviewers found products to be overpriced, citing high... See more

Based on these reviews

Rated 4 out of 5 stars

I have been using fionafranchimon products for 2 years and love healthy and shiny my hair has become. I started with the pins which I own several. I broke my dark green pin and requested through tg... See more

Company replied

Rated 4 out of 5 stars

I appreciate the discount 25% given to my last order but disagree that the hairpins are very easy to be broken My friend Michela who also ordered after having seen my pin also is disappointed for t... See more

Rated 4 out of 5 stars

Your clips are not only beautiful, but they really work. I have long fine hair, and they stay put in every situation. However, I really don't know about the quality of the plastic clips: a couple... See more

Rated 4 out of 5 stars

Hello as you mentioned I don’t have my order yet but it’s on its way. My experience so far has been good. I accidentally ordered an item that I hadn’t realized was in my cart. I sent a note to custome... See more

Company replied


Company details

  1. Hair Product Store
  2. Hair Salon

Written by the company

Fiona Franchimon is a premium haircare brand founded by Dutch hairstylist Fiona Franchimon. With a focus on timeless elegance, innovation, and quality, the brand combines professional expertise with a refined aesthetic. Known especially for the Nº1 Hairpin, Fiona Franchimon offers beautifully designed, functional hair accessories that aim to simplify hairstyling without compromising on style or comfort. Each product is carefully developed to suit a variety of hair types and is crafted with both performance and durability in mind.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing product

Amazing product. I love these hairpins. At the beginning I was a little bit sceptical but once tried I can definitely recommend them. Ordered different ones, can’t wait to receive 😍

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended!

All good, very transparent process of ordering and receiving the package. Customer friendly ! And the product itself is great !

November 27, 2025
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Rated 5 out of 5 stars

Smoothing to get healthy hair again

I have thick, coloured hair with frizz - - the shampoo, conditioner and especially the oil from Fiona Franchimon are very very helpful to my hair. Now I have ordered the new hair cream and I hope it will smooth my hair that it will be a little bit shiny again.

February 17, 2026
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Rated 5 out of 5 stars

Fantastic Experience

Easy delivery, goods received as ordered. Thank you! I was able to avail of a deal to receive multiple clips for discounted pricing.

July 31, 2025
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Rated 5 out of 5 stars

They are awesome

They are awesome. I have thick hair and two of the pins hold really well!

I bought some other brand and no comparison. You can feel the difference and they don’t make your head hurt.

Aw

February 9, 2026
Rated 5 out of 5 stars

Super service

Super service, postal information was perfect. Received my pins in a few days. Am wearing one right now. They are adopted. For sure. Elegant and classy packaging they would make a lovely present.

February 2, 2026
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Rated 1 out of 5 stars

BUYERS BEWARE!!!

I have been VERY disappointed, as I returned an item which arrived too late for the function which is was intended for. This item was returned to the Netherlands address with the correct form attached securely to the front of the box, exactly as requested by their customer service representative on 30th December, 2025. To date, I have received ABSOLUTELY NOTHING!! I’ve been informed once, last week that Fiona Franchimon had still not received my tracked parcel!!! No one has attempted to HELP me in any way. I was charged £46.00 Pounds Sterling by British customs for the privilege of receiving this very late item and have spent a further £14.00 Pounds Sterling in return postage. The cost of this item was £170.00 on top of all of this! No one at Fiona Franchimon appears to CARE! I would very seriously think long and hard before purchasing anything from Fiona Franchimon as the duty alone, is a killer! (Thanks to Brexit)!!! It is very rare that I EVER give a negative review, but this has most definitely STUNG me!

December 5, 2025

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