Firefish Software® Reviews 93

We have been with firefish for many years now. Katie and the Support team have been so helpful, always able to help and advise my many questions !

We've been using Firefish for over 2 years now, it's an excellent system backed up with a great customer support team. I would highly recommend it as it's very efficient and user friendly.

Scott is an asset to the team at Firefish, he is very professional and knows the system inside out. Thank you for all your help!

We switched from Profile to FireFish about 2 years ago, and I am very happy with the decision. FireFish’s stronger search and coding features have made it much easier to surface candidates already in our database, so a higher share of our placements now comes from existing records rather than external CV sources. I also appreciate that FireFish is investing in artificial-intelligence tools that promise even faster shortlisting and better matching.

There are still improvements I would like to see. The system does not let me filter searches by specific actions, such as the date of the last business-development call, the last candidate call, or the last interview, and adding these filters would save considerable time and make sales planning easier.

Customer service is good, but I have had four different customer-success managers in two years, which makes it harder to build continuity. Technical support, on the other hand, is first class, with quick responses and same-day resolutions.

What really sets Firefish apart is the customer service experience.

We have been using Firefish for around 6 years now and the continual functionality updates and upgrades are excellent, along with the ability to suggest new functionality and integrations, and the entire Firefish user community gets to vote on it for development.
Special thanks go to Scott Sorbie, who keeps us personally updated and trained on new functions in a proactive way, and the IT support team in general for their helpfulness and cracking response times. Great product great team.

Had a teams with Scott to look at our Dashboard. Scott was great, he gave me plenty of advice on Dashboards and also showed how to create one and use the Library

The team are great and very helpful with any query we have. Our Account Manager is always there to advice and help if we need anything.
All round great service.

We have been using Firefish since we first started our company and really happy with the service.

Our account manager and the support team are like an extension of our own team!

Brilliant company to work with. Approachable, friendly and helpful. Dealt primarily with Wendy, Scott and Alan who are accommodating and supportive.

We've used Firefish for the last 5 years and they have been brilliant throughout - we wouldn't go anywhere else! The system is very user-friendly, and the continuous updates mean that they are always looking to improve the system for users. Even taking into consideration their thoughts and feedback. Above all is the level of support / customer service they offer. It's next level! You're not waiting days for a reply, and nothing is too small for them to assist with. Even on the very rare occasion when we had a difficult issue, Wendy jumped in personally to assist. I would recommend Firefish to any and all recruiters looking for software.

Joanne Causer, very delighted she has become my new account Manager.
Within minutes i felt she completely understood my challenges and wanted to help. Not only that she has given me space to be able to think about what I need to get out of our next session and she will show us how each time. Thank you.

Scott's always been supper helpfull and down to earth. Always a pleasure dealing with him.

We have used Firefish for over 5 years now and it’s by far the best CRM we have used. It has an excellent feature set, a wide range of useful integrations and a support team that’s second to none. Highly recommend to any recruitment business looking for a reliable and forward-thinking CRM.

Firefish excels as a provider in the recruitment technology space, is highly innovative, offering future proofed solutions and a strong commercial proposition. FIrefish combines technical excellence with a proactive, client-focused approach, ensuring their solutions remain both effective and adaptable in a fast-moving market.

Firefish has a people-first culture — evident in both the design of its software and the quality of its stakeholder relationships. A trusted and agile business, Firefish exemplifies the best of modern recruitment technology.

A fantastic company with brilliant staff and an excellent product. Highly recommend.

Just love Wendy at the Firefish Team. We have had our CRM in place for 2 years. Initial training was exemplary and the support team are amazing. In the event we need additional help or have questions, the help is always first class. They can’t do enough for us. Sue Evans, Elite Leaders

I've been a Firefish customer for 10 years. Scott Sorbie and the support team are a great bunch. Always willing to listen and help, and always remain calm under fire. There isn't any CRM system that covers all requirements; however, the Firefish team are constantly listening and trying to improve the CRM.
I highly recommend giving Firefish a swim around.

The WORST CRM system I used to date!! Very basic, way behind the innovation. If you are looking for a cheap solution that actually slow down your work and doesn’t add value - this is the system for you. My lawyers are currently looking at terminating my contract with them. GET ME OUT of Firefish!!!!

I have been working with Firefish for 4 years and have always found the team to be friendly and helpful. Scott has recently been helping us with a data cleansing project and he has been on hand throughout the project to support us. He took his time to really understand our objectives and requirements at the outset and ensure the project was successfully delivered.