FireFly Barbecue Limited Reviews 

I bought skewers for a monolith rotisserie. When they arrived it looked like the clips which attach the skewers to the rotisserie were missing. I called FireflyBBQ and they explained that the clips should come with the rotisserie, not the skewers. Even though I bought the rotisserie from another supplier, FireflyBBQ said they would contact Monolith Uk on my behalf and sort out the problem. 30 minutes later I received a call from FireflyBBQ to say that Monolith we’re going to send the clips to me directly as soon as they arrived in stock. Top marks to FireflyBBQ for customer support!

I always buy my rubs and sauces from Firefly. Always first class service and the products really elevate my BBQ. It needs all the help it can get.

Really good product
Customer care great ensuring swift delivery and notifications

Always fuss and hassle free ordering from Firefly . Had my meat syringe delivered and first use was on a smoked turkey breast . Not my first order from them and won’t be the last .

Lethal this is on my door step. Such a friendly group , very knowledgeable about anything bbq , great products on sale, and the rubs and sauces are amazing . Cherry competition sauce is the best
Well worth a trip if your into your bbq

Went to these guys for their Swift St Louis ribs as couldn't find at farmfoods. £12.50 delivered next day, amazing ribs!!

Have ordered from them twice,
Sauces are good
Last order arrived with one in three items one of the three items was smashed on arrival,
And after informing them of this there was no resolution offered.

Sauces weren’t particularly great tasting when considering the cost and also very watery in consistency. Same for the rubs - just a bit bland. Just pretty average all told, and no better than cheaper products on Amazon.

Item a lot smaller than standard BBQ rubs (i.e 1/3 the size), but same price. Took nearly 5 days just to ship it. I won't use them again.

Could not be happier with the customer service and product! Highly recommend to anyone.

I recently had an experience with sharon at firefly and I have to say, I was thoroughly impressed. sharon was friendly, patient, and extremely knowledgeable about the BBQs and accessories I was inquiring about. She took the time to listen to what I wanted, answer all of my questions and recommend the correct parts. What really stood out to me was her willingness to go above and beyond to ensure that I was completely satisfied with my purchase. Overall, my experience with firefly was excellent, and I would highly recommend them to anyone in need of assistance.

Actually bought twice from FFB now, once for a friend which I managed as a surprise for their 40th and once for myself recently for some replacement parts for my Monolith Classic.

Each time the service, communication and support has been exceptional.

Most recently they prevented me from buying something wrong for my classic as I had assumed something which turned out to be wrong.

Fantastic company, essentially moving forward if it's BBQ related and I can buy it here I will before trying anywhere else.

Love it.

Order took 3 weeks to arrive, chased company many times, they blamed the delivery company. I contacted delivery company directly (Parcelforce) using tracking info provided and they confirmed order had not been received from firefly. Untrustworthy drop shippers. No apology or compensation offered, avoid,