The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... See more
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See what reviewers are saying
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... See more
Company replied
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... See more
Company replied
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... See more
Company replied
Company details
Written by the company
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Contact info
2810 Stoner Court, #1, 52317, North Liberty, IA, United States
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Told me I could exchange a hose
Told me I could exchange a hose, three times verified, waited til I ordered replacement, then told me I couldn’t return other unused hose.
Fraud!
February 16, 2024
Reply from Fire Pits Direct
Good morning Thomas,
Thank you for the feedback. We have a 30 day return policy on all items unused and in there original packaging. The original order was placed on 11/20/23 and the replacement order was placed on 2/16/24 which is well outside of that window and so unfortunately we would not be able to return that item as it is outside of that window.
Best,
Vince
FirepitsDirect
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Easy and informative
Quick response to my questions and easy to use/understand website made my purchase super easy!
February 9, 2024
Reply from Fire Pits Direct
Hello Steve,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nick was very helpful in finding the…
Nick was very helpful in finding the right part that I needed. Very professional. Great job!
February 13, 2024
Reply from Fire Pits Direct
Hello Wayne,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very knowledgeable and heplful.
February 13, 2024
Reply from Fire Pits Direct
Hello Jon,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Website perfectly was easy to use
Website was easy to use, found what I needed, great price, cheap shipping and fast shipping! What else do you ever need to get your outdoor kitchen up and running! Now I’m cooking with gas! Natural gas!
Cheers,
Mr C
February 13, 2024
Reply from Fire Pits Direct
Hello Scott,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
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Very helpful and friendly
Very helpful and friendly, I found exactly the parts I needed. Quick shipping too!
February 3, 2024
Reply from Fire Pits Direct
Hello Karen,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nice job and quick follow up questions…
Nice job and quick follow up questions to make sure the shipped the correct parts. Thank you Justin.
February 8, 2024
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Phillippe,
Thank you for your feedback. We're sorry that you're not pleased with our website. Please know we have product specialists here to assist our customers.
Best,
Firepits Direct/Spotix Customer Solutions
Reply from Fire Pits Direct
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
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Excellent sales support
Excellent sales support. Knowledgable and friendly. Would purchase again.
February 5, 2024
Reply from Fire Pits Direct
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! And we'd love to work with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
That they knew what i was asking for…
That they knew what i was asking for and the item i needed was the right one and size
January 17, 2024
Reply from Fire Pits Direct
Hi William,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very helpful in finding the product I…
Very helpful in finding the product I needed.
Will always come back to Fire Pits Direct in the future.
January 27, 2024
Reply from Fire Pits Direct
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Sales rep Justin was great to work with…
Sales rep Justin was great to work with and he was very helpful and knowledgeable about the product. I purchased a natural gas outdoor fire pit amd without Justin’s knowledge I would not have known what to purchase. Thank you Justin!
January 18, 2024
Reply from Fire Pits Direct
Hello Ronson,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
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I always get knowledgeable help from…
I always get knowledgeable help from the staff at Spotix! Thank you, as always.
January 13, 2024
Reply from Fire Pits Direct
Hello Jodie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We also look forward to working with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Tom and Lucas are outstanding
Tom and Lucas are outstanding, always helpful and willing to go the extra mile for customers. Thanks guys!!!
January 12, 2024
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas and Tom!), and we thank you for being our customer! We look forward to working with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Great customer service on the phone
Great customer service on the phone. My order taken efficiently. Thanks Matt and Nick!
January 4, 2024
Reply from Fire Pits Direct
Hello Joanne,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick and Matt!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
John was very helpful and patience with…
John was very helpful and patience with the ordering process.
He was very professional and kind.
January 4, 2024
Reply from Fire Pits Direct
Hello Sherrie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
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Customer service
Thank goodness for Nick, great customer service and product knowledge.
January 3, 2024
Reply from Fire Pits Direct
Hello Rod,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Pricing was sweet for my product
Pricing was sweet for my product. Free shipping was awesome. They got my business!
January 4, 2024
Reply from Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and pricing, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Fire Pits Direct shipped me the wrong…
Fire Pits Direct shipped me the wrong fire Box. I called and requested a fire box for an outdoor fire place. I ordered paid and got delivery. After being installed the Gas company informed me that it didnt put out heat because it was an indoor unit. So I called and was told they would not exchange it or credit me for the correct outdoor unit which I requested initially. Then they said they would give me a big discount on the outdoor unit. However they would never and have never given me the discount amount. So I'm stuck with a unit that I have no use for. Thousands of dollars lost. Thanks Fire Pits Direct. I've since ordered from a reputable company....
November 15, 2023
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