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Fireplaceframlingham Reviews 

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TrustScore 3 out of 5

3.2

Fireplace Store
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Company details

  1. Fireplace Store
  2. also in
  3. Wood Stove Shop

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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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Rated 1 out of 5 stars

Rude and passive aggressive customer service

Called up a few weeks ago to ask about services - had potentially £2k to spend, but literally could not believe how sarcastic, patronising and rude the lady was that answered the phone! I asked questions about fireplace restoration and services they provide, and all I got was snarky remarks. It boggles the mind how independent business owners complain about customers going to the big brands - perhaps this is because they have customer service standards which this ‘family owned business’ does not have at all. I have family members in the local area who wanted to get new fireplaces and I have literally told them not to bother calling this place. Maybe learn to be nice to people who call you and want to pay you for the job you do!

November 20, 2020
Unprompted review
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