Firestone Complete Auto Care Reviews 

Trash company that "inconveniently" NEVER have the tires you need even when called days in advance. Greed is an anchor, my friend.

Firestone, East Lake, 2075 Roswell Road, Marietta, GA. 30068

I have a Lifetime Wheel Alignment with Firestone. On February 20, 2025, I received an email reminder from Firestone stating that it had been six months since my last alignment check on my 2017 Toyota. Since I have the Lifetime Wheel Alignment, both the check and any necessary adjustments are free.
I booked an appointment and visited the Firestone location at 2075 Roswell Road, Marietta, for my alignment check at 9 AM in March 2025. The process took about an hour. Afterward, a technician informed me that they had found a nail in my right rear tire that needed to be removed, costing around $30. While this seemed a bit pricey, the fee covered both removing the nail and repairing the tire. The technician also recommended replacing the brake fluid, stating that it appeared hazy, which would cost approximately $126. I was surprised by this since I had my brake fluid changed just three months ago.

Additionally, the technician claimed that my front brake pads and rotors needed replacement. He explained that Firestone recommends replacing both when pad thickness falls below 4mm, and they do not replace pads alone. The total cost, after a discount, would be about $500. However, I had my car serviced three months ago, during which the brakes were checked and deemed in good condition. I was advised to check them again after 5,000 miles, but I had only driven about 700 miles since then. This raised concerns about how quickly Firestone claimed the brake components had worn.

Feeling uneasy about these recommendations, I sought a second opinion. Before leaving Firestone, I inspected the nail in my tire—it looked like a new, silver-colored nail. I then took my car to Discount Tire, where I had purchased new tires a few months ago, and asked them to inspect and repair the tire. When I showed them the nail, I noticed it had turned black, no longer looking new. Discount Tire technicians examined the tire and found that the nail was only about 0.5 cm long and had not punctured the tire. This was a relief, but it also made me question whether the nail had been placed there intentionally.

Next, I visited the shop that had performed my maintenance three months earlier. Their technician inspected my brakes and found them to be in the same condition as before. The brake fluid was not hazy, and he explained that he typically recommends replacing brake pads when they have only 15-20% remaining. He also reiterated that I should check them again after 5,000 miles.
Final Thoughts:

My experience at Firestone left me skeptical about their recommendations. The discrepancies between their findings and those of other trusted technicians raise concerns about whether they were genuinely looking out for my vehicle’s well-being or simply trying to upsell unnecessary services. While I appreciate the free alignment check, I will be cautious about returning to Firestone for any additional services in the future. I strongly recommend getting a second opinion before agreeing to costly repairs.

They damaged working parts, lied about it, and refused to fix the issues they caused despite us spending over $2,000, then gave an absurd quote to repair their own mess.

We took my son’s car there for an overdue oil change (maintenance light on, no other indicators). As regular customers, we trusted their courtesy check-up citing worn tires, a weak battery, and brake pads, which we replaced all since he was returning to school. The next day, the tire pressure light came on during his drive home, though the tire pressure was fine. I called Round Rock, noting the sensors were fine on arrival, but they denied touching them despite charging for a TPMS valve service kit. A different Firestone found two broken TPMS sensors and contacted Round Rock, who falsely claimed the car arrived that way—a lie, as I’d driven it issue-free the day before, and their own report mentioned no warning lights.

700 w sherman blvd. absolute disgrace. went to firestone needing just tires. Every time we left there something else was broken and needing replaced until we went for a starter spark plugs and coils. firestone had the vehicle for 1 week and just 3 days after picking it up the whole engine locked completely.... I DEF DO NOT RECOMEND GETTING YOUR VEHICLE SERVICED HERE,

This review is specifically for Firestone Complete Auto Care located at 5215 North Milwaukee Avenue, Chicago, IL 60630.

I trusted Firestone Complete Auto Care to align my BMW 750 before a family road trip, but their negligence caused severe damage to my vehicle. Firestone performed two alignments within the same year but failed to follow BMW’s standard procedures both times by not replacing critical bolts.

As a result, my wheels shifted out of place while driving, causing severe tire wear and damage to the control arms and suspension components of my car. Despite admitting their mistake, Firestone refused to cover the damage, leaving me with an undrivable car and over $1,000 in repair costs.

I’ve contacted Firestone Corporate, filed a BBB complaint, and have yet to receive a response. Their lack of accountability and poor customer service is unacceptable. Avoid Firestone if you care about your vehicle’s safety and your wallet.

#FirestoneFail #PoorService #CustomerServiceFail #AutoCare #ConsumerRights

My experience was with the Firestone in Johnstown, PA, on Galleria Dr. I ended up going to Monro Tires in Johnstown, PA, and they helped me without giving me a hassle and lies.
I drove my daughter to work and a nail became lodged in my left front tire. Since her job is close to a Firestone/Bridgestone shop, I pulled in to ask if they can fix my tire or sell me a new one. There was a white lady that spoke with me and scheduled my appointment, which was two to three hours away (she wasn't able to give me an exact time). I was prepared to wait in my car since all of the chairs had been taken inside, when she came out and looked at my tire. She said that the tire could not be repaired. I said "Ok, I can try to borrow the money that I need from my sister to buy one tire to replace this one." The lady then looked at my left rear tire and said "Oh, your tires are bald. I can't sell you one tire. You have to buy four tires." I told her that I had just started a new job and would not get my pay until the 13 of March, so I had to borrow the money for the one tire. I also told her that I did not have the money for four new tires and my sister in California did not have that much money that she could lend me. The lady said that I had to buy all four tires or they would not touch my car and then she said that if they did replace the one tire, it would blow my transmission. I knew she was lying and told her I would call a tow truck to take my car somewhere else to get a tire. I think k it is wicked, extremely wicked to see a single mom in need of one tire immediately and instead of selling her that tire, try to force her to buy four brand new tires in this economy. I can barely afford food and utilities plus my mortgage right now. This was the worst experience I've ever had when dealing with my car. To have a Firestone employee lie to me to try to force me to buy what I cannot afford when I am in dire need of help is outrageous. I will NEVER buy anything from Firestone and I will ALWAYS tell everyone that I know about how that white lady treated me as I sat in 33° weather begging for help with replacing my tire. Firestone does not care about the people in the community that they sell their tires to. They are money hungry and I honestly wonder if she told me that lie because I'm black and she thinks I do not know better.

To start i asked if I could have my tires rechecked and alignment also, the manager Micheal began asking question and I tried to answer them and he cut me off with out letting me finish. Then when he didn't like what I said about what's going on which is the reason it needs to be recheck he said I'll issue you a refund I don't wanna do business with you. So safety is out of the door because the locking screw was loose so it could have been something worse shake my head.

Firestone Complete Auto Care Old settler Round Rock Texas. If I could put a negative 5 stars, I would. This location used to be great with excellent service and trustworthy staff, but unfortunately, that's changed drastically. Today, they offer no customer service and are charging for work that wasn't done. I dropped my car off yesterday at 8am for brake repairs, loose pedal breaks, tire pressure checks, and other services, and was repeatedly promised it would be ready by the day's end . After receiving no updates by 5pm, I called for an hour with no answer. I then took a Uber to the shop only to be told my car wasn't ready and given a series of excuses, blaming the 'new manager.' When i took the appointment on Friday and been told the same (new manager was not in yet...) They even promised us a refund or compensation. This morning, when I went to pick up my car, I was met with laughter and a refusal to acknowledge my complaints and been told " you can complain to corporate if you'd like" . They've done half the work, my tires are still over inflated and still haven't fixed the pedal brakes which is A SAFETY ISSUE... The only thing completed was the brakes , despite us paying for everything else BEFORE . I'm now filing a complaint with the Better Business Bureau and corporate as this is a safety issue . Avoid this location ...definitely not what it used to be .....

Th San Diego location on Murphy Canyon Rd. charges double what another repair shop quoted me for spark plug replacement and 1 engine coil. Unfortunately I had already had the work completed at this location before I called my usual shop to get a quote.
They also charge a $110 diagnostic fee and don't roll it into the final charge. I've never heard of any company with this practice. When this was addressed with the manager, they became very rude and defensive.
Beware of this company and their inflated prices on top of horrible customer service.

I had a warranty on all four of my tires. Yesterday, one of my tires burst, so I took my car back to Firestone to have it replaced. The technician told me that I had driven 58,000 miles on the tire, and therefore, the warranty no longer applied, even though my warranty was supposed to cover up to 80,000 miles. Initially, he said the replacement tire would cost $120. When I protested, asking why I was being charged so much, he claimed to be doing me a favor by only charging me $64 plus tax. This is the third time they’ve charged me despite my warranty being valid.

I’ll never use Firestone again once my warranty expires—they’re vultures!

Dear Sir or Madame,

Don't let the gray hair fool you, I'm a senior ​citizen and a ​Black female, not a f​ool​!

I recently had a​ situation occur at ​the Firestone Complete Auto Care Store #321993 202 E Pulaski Hwy Elkton, MD 21921-6431 which has convinced me to end an almost lifetime relationship with your company.

I have been loyal to the Firestone brand for approximately 50+ years because I have always
​T​RUSTED that the relationship I had with them was valued, but no more.

On 12/06/2024, I took my one owner​, 2011 Toyota Corolla LE (mileage was 45,357) in for a Car Care Package Inspection and a Full Synthetic Oil Change which included a free ​Renu 500 ​Fuel System Cleaner (w/​ coupon).​ I wasn't experiencing any issues, it was just time for an oil change and I wanted to make sure my faithful "Toya" was good for another year.

When my car was ready, I went to pick it up. My son-in-law was with me and accompanied me to the checkout. I was told that the total for the services I had requested for my car was $66.21. It was also recommended (by Greg) that I have additional services performed to the tune of $1347.64 (SURPRISE​)​ and just weeks before Xmas!

I was reluctant​ to approve the additional recommended services;​ however, because again...I TRUSTED (silly me) that a company I'd had a 50+ year relationship with wouldn't try to take advantage of me, and after being a customer at this specific location for the past 7 years since I retired and moved to this area would do this to me or anyone else for that matter.

​As I was taking my credit card out of my wallet my son-in-law stopped me and said​, No. L​et's take it somewhere else to get a 2nd opinion. Trusting my son-in-law to have my best interests at heart I followed his suggestion, paid the $66.21, picked up my car and left.

On 12/13/24, At my son-in-law's suggestion, I took my car to a competitor for a free Multi-point Visual Inspection (mileage was 45,374). My son-n-law met me there. The car was inspected and we were told that the only issue that they found, which they photographed and showed to us, was that the oil filter which had been replaced during the oil change at Firestone on 12/06/24/ was leaking and they suggested I return it to them to have it corrected. I immediately drove my car back to Firestone Complete Auto Care Store #321993​ to report their findings.

Firestone (John) said their tech found no leak issues with the oil filter. *Although it is suspected that it was tightened by their tech and they just didn't say anything. See what happens when your customer can no longer trust you!

Anyway, I was mentioning it to my daughter because she used to be a customer there and she said that's exactly why she stopped going to them and all of the franchise repair shops because they kept doing shady things like this.

She suggested I take my vehicle to the independent auto service shop where her 2009 Honda Odyssey was serviced. She recently upgraded to a new Hyundai Tucson, but that 2009 Honda Odyssey with 185K miles on it is still going strong and is now driven by her daughter locally when she comes home during college breaks.

I went to Yelp and after reading the excellent reviews of the auto shop she uses, I called her guy and ​he quoted a price of $50 for the bumper to bumper vehicle inspection​.​

Two days later I took my vehicle to her guy and asked for a complete vehicle inspection, the service guy asked me if there was a specific area of concern. I said no because I wanted him to examine it with fresh unbiased eyes.

I dropped my car off there and he called me back later to say there were no issues found. He told me my car was in excellent shape.​

So then I specifically asked about Firestone's recommendations. He stated ​t​he front struts ​were not leaking​ (as Firestone had said), no oil filter leaking​ (*earlier corrective action by Firestone tech suspicion confirmed). He didn't even charge me the quoted price ​of $50 because of the ​excellent business relationship he's had ​with my daughter​ and her vehicle.​

He said he hears about these types of situations from customers all of the time. He wished me Happy Holidays and said come back and see him the next time I need an oil change. Needless to say I​ will be having my vehicle serviced there going forward.

Goodbye Firestone, because just like with the loss of trust I had with my 3 ex-wasbands...It's over!

P.S. Now I Can See Why!

BBB Rating (for Firestone Complete Auto Care)
F
Reasons for rating
Failure to respond to 2091 complaint(s) filed against business
16 complaint(s) filed against business that were not resolved

A complete ripoff! The worst customer service I have ever experienced. Double the prices compared to Gerald’s. They informed me that my last repair was a significant undertaking requiring 5-6 hours of labor. However, they contacted me after only 2 hours and requested that I collect the car. When I inquired about reducing the price since the labor requirements were minimal, they adamantly stated that this was their standard practice. Consequently, they demonstrate a lack of concern for fairness and honesty, resorting to deceptive practices to exploit customers. Stay away from them!!

DO NOT BRING YOUR VEHICLE HERE

Firestone is a dishonest business who clearly doesn’t put the customer first. I originally brought my car to them to have them replace the shocks and struts. I also paid for a full inspection, specifically the CV joints. When I was called I asked how everything looked and was responded with “what do you mean how did everything look”. I said I was wondering if there was anything else discovered with the inspection I asked and paid for. He sounded annoyed and went and asked the person that performed the work and they told them that they didn’t see anything. When I went to pick it up I asked the gentleman who I originally dealt with when I dropped the car off the same question. He went and asked the mechanic who performed the work and they told him that they noticed a slight tear in one of the CV joint boots. I asked him why that wasn’t communicated with me because I would likely have had them replace that as well. I was never given a good answer for that. He did remove the inspection charge since that was clearly not done. So after driving the car a few times I noticed a knocking sound coming from the rear end when going over bumps. I called the store and gave them specific details on what I was hearing and even gave them a local street that they could drive down that really exposed the sounds because it had a good amount of small potholes and bumps. I asked them to please not call me and tell me that they couldn’t hear anything and that everything sounded fine. Well wouldn’t you know, I was called that afternoon and was told that they couldn’t hear anything and that everything seemed fine. I asked who all drove it and they said two different mechanics drove it and couldn’t hear anything. I asked them if I could please have one of the mechanics ride with me and see if I could point it out to them. They said if one is available when I get there I could. When I got there I waited for 20 mins or so for a mechanic and we drove down the street I told them to drive down originally. We weren’t but half a mile down the street and I asked the mechanic if he could hear the sound and he said yes. I asked him if he knew what it was and he said yes, it was the shock mounts. He said that they were not snuggly fitting the shocks that they had changed out. When we got back to the service center I told the manager that it’s funny how the mechanic I was with heard the sound within minutes and yet you had two other mechanics report that they couldn’t hear it. I told him that I was not happy and that it was a very big inconvenience to drop off and pick up my car like that. He and the other gentleman that worked up front were not sympathetic or understanding. The main manager had a condescending attitude and just made me more upset.

Here’s the worst of it. This is the flat out unethical part. After leaving I called the corporate number and had a ticket put in where I asked to speak to the manager who oversees this store. I was told that I would be contacted by someone within 72 hours. That came and went and I called again and asked why I wasn’t contacted. They told me that the ticked went to the store that did the work and the manager closed the ticked saying that it was resolved. I told them that I specifically asked for a supervisor other than the one at that store to reach out to me. They said that they would put another ticked in specifying that. After another 72 hours and not hearing anything I called the corporate number again and was told that the same thing happened. I told them that I was going to give them one more opportunity for them to reach out to me before resorting to social media which would include this Google review and a BBB complaint. Wouldn’t you know, for the third time the ticket routed to the store manager and he closed it out as resolved. Can you imagine a rigged setup where the person or place you have an issue with gets to mange and close those tickets out without it going to their supervisors. Even when I specified that it goes to the next level of management. Do yourself a favor and avoid this place.

When I took my vehicle to Firestone New Berlin WI with a small screw in one tire, the associate advised me that the tire was not repairable and had to be replaced because I had used the tire sealant that came with the car to temporarily seal the leak, which had allegedly ruined the tire. The employee did not mention that it was merely company policy not to work on tires that had sealant applied. I later learned that sealant that is applied correctly can simply be cleaned out and the tire can be repaired.

I have had cars serviced and repaired at Firestone for many years. I expect to receive advice that is truthful, complete, and puts me in a position to make an informed decision about all options available. The advice I did receive was incomplete and misleading, and the consequential damage from replacing tires earlier than needed is not acceptable.

My complaints with the company and the Better Business Bureau went nowhere: management covered for their employee who lied about withholding information from me to gaslight me into replacing my tires when it wasn't necessary. Never do business with Firestone again!

Too bad zero Stars isn't an option. Brought my car here for the state inspection. Needed to get new brakes. No problem. Had them replace them. 5 months later. The brakes are still screeching set up an appointment for them to check my brakes. They say it will take an hour. Fantastic. Drop the car off before they open and use the key drop box. Call 2 and 1/2 hours past the scheduled time. They haven't even touched the car yet but try to lie and say it'll only be another hour and that they're short-staffed. Call an hour and a half after that. Car is going to be ready in a half hour. Show up a half hour after that car is still on the lift. Going to get the car and I'm told that they were confused by the car being here and that it didn't match the appointment exactly. But I put both of our names on it so they just never looked it up. I asked them if they had confusion about the keys that were in the Dropbox for a 9:00 a.m. appointment that it stated on the envelope why I didn't get a phone call. He had no answer for that. Will 1000% never be coming here again? I don't care if it's going to take you all day to fix my car. What I do care is that I got s*** quotes for time so many times during this experience learn to under promise and over deliver not over promise and not deliver at all.

Went to the firestone at 3620 East Colonial Dr in Orlando Florida and Paul Marlow manager of vehicle services gave honest and professional service so see him for anything with your car!Zd

STAY AWAY from Store #678627 Abilene, Texas

Keeping in mind that my car was "serviced" on JULY 26TH!!!! This is the LAST place to consider bringing your vehicle. Nothing but a scam for little service due to half the staff calling out daily, no management to speak of based off their retention skills, and corporate isn't at all better.

One of the services offered was a COMPLETE vehicle inspection and I thought it was understood that also meant fix ANY AND ALL problems associated, especially since I verbally stated as much. After 4 days without a vehicle or even a phone call until I called them, when I went to go sign for my keys I was informed that there was still work that needed to be done such as a MOTOR MOUNT, there were and still are more lights on my dash than when I started such as DAILY warnings for deployed airbags, no ABS system and my ESC warning light causing my car to in the end feel wildly unsafe considering that stands for ELECTRONIC STABILITY CONTROL and ever since I got it back my car has been working on the information that system is broken. Naturally I immediately turned around and spoke with the manager but after explaining the situation got told because the employee I spoke with wasn't there and I didn't personally speak to him they couldn't do anything about the lights but they'd take a look AFTER dropping it off AGAIN the next day. 24hrs later they'd literally done nothing to reset my dash, told me "in their experience" followed by explaining that my bulbs appeared burnt out when in reality it was electrical tape.....they never even physically checked they simply glanced basically and told me that I was SOL and should take it to the dealership (where they would want $200 to diagnose NOT fix).
The next 72hrs didn't get better. I had to drive from Abilene to Lubbock for post surgery checkup and within that time I noticed that my AC no longer remotely blows cold unless on MAX AC which is ridiculous. The pictures I took not only show all the lights on my dash ALWAYS screaming at me but also the temperatures in which I was having to deal with slightly cooler air than 100+ degrees blowing. On the final day I crossed into New Mexico to visit a friend and within 7 hours BOTH my taillights simply stopped working and burned out leaving me at 11pm in ANOTHER STATE to spend the last of my cash replacing even more that I was assumed to have been fixed. I'm disabled and don't have steady income to be wasting $4000 for ABSOLUTELY nothing. It's been literally 40 consecutive days without so much as a call back from ANYBODY local, every single week I'm on hold with Firestone slowly escalating the issue but the Regional manager can't contact the store manager because he has been ON VACATION and customer service refuses to further escalate this despite there being blatant laziness, negligence, possible fraud and certainly overall just a scam for your money. My Alignment is still WAY off, I have MORE issues than when I started, Customer Service is anything but, and I'm daily copying conversations, taking screenshots with time stamps, receipts, etc because at this point it is looking to become a legal matter. I'm roughly 6 weeks waiting on a 2 day call back. Just steer clear of here! I literally no longer feel safe in my vehicle and before when it was barely running there was more security and safety than now. I feel I have been more than patient and remained calm but this is just borderline illegal in how they run their operation, relying more on excuses than solutions.

Like many I would give them ZERO stars!!
We will never return to this company for ANYTHING!!

2823 s glenstone, Springfield MO location -
I have never had a mechanic, from ANY location I’ve ever taken one our vehicles to, treat a customer (such as me) so incredibly rudely and disrespectfully!
Over 3 hours went by (after being told 1-2 hours) with no updates — with an appointment!!
I saw M@-k working on some wiper blades, no one else in sight, and politely asked if he could have someone get an update for us when he was done - on our tire set up.

Immediate he went off on me, saying those are big tires it takes time (not letting me finish my statement) when I advised I was told 2 hours and it was past that. I again asked if he could just have someone chat with us, as he continued to loudly talk over me with a horrible nasty attitude and misdemeanor! It was uncalled for. He was yelling at me in the parking lot, which I then told him I wanted a manager due to his (M@-k’s) complete rudeness and disrespectfulness. He yelled at me to ‘go inside and talk to the guy in blue then.’ The manager did absolutely nothing! He didn’t even update us. Like deer in headlights he just kinda fell over himself!

We are loyal card holders….but we won’t be using Firestone ever again! Horrible customer care!!! It should not take 3+ hours for this to happen!!!

We run a business and I would never allow this kind of treatment of my clients. Awful!!

FIRESTONE in Berlin CT employs inept & incapable mechanics. They took my vehicle in, told me 2 hours tops, then repeatedly worked on folks cars who came hours after I did. For two & half hours it sat unattended. Literally the definition of lazy. They had one single guy in the front office overwhelmed answering phones while the “mechanics” -I’d hardly call em that- laughed & vaped & took breaks every 20 mins. They claimed they “forgot” to communicate it would be an extra hour. In reality it took 5 hours for a #*n tire rotation & oil change. Stay away from this location. NEVER DO ANY BUSINESS WITH FIRESTONE. PERIOD.

This is the second time this incompetent business botched a simple oil change. DO NOT DO BUSINESS WITH THIS CHAIN. Find another company worthy of your hard earned money