The online account doesn't have a feature to update or change the direct debit account that I was able to find. Upon getting through to Becky via the online chat and advising I wanted to update my DD... See more
Company replied
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Review summary
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Reviews shaping this summary
Fantastic experience today with F2P. I spoke to Lori and also to Miz and both were excellent at advising on my queries in relation to my renewal. Lori in particular spent a good deal of time with me r... See more
Company replied
Exceptional experience with your live chat function and Lori Butler’s ability to help me in a quick and friendly manner. I couldn’t work out how to pay for my annual renewal and didn’t have the time t... See more
Company replied
Was not made to wait too long before I got through on the phone (in contrast to so many companies who do not employ enough people!). Mike was very business-like but also very personable in confirming... See more
Company replied
Company details
Written by the company
first2protect.co.uk
Written by the company
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Contact info
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, United Kingdom
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent Service
Excellent Service.
The agent understood my request acted on it and resolved it within a few minutes.
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that the issue was understood straight away and resolved within just a few minutes. Providing quick and effective support is what we strive for, so it’s great to know you had such a positive experience. Your feedback is very much appreciated.
Professional and friendly
Professional and friendly. James went above and beyond to get me the best quote and explained everything thoroughly
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James was both professional and friendly, and that he went above and beyond to find you the best quote. It’s great to know he took the time to explain everything thoroughly and made the process straightforward. Your kind feedback is very much appreciated and will be shared with him.
Very patient
Very patient. Answered all my queries which were quite far reaching. Thank you Miz
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that our advisor was so patient and took the time to answer all of your questions, no matter how detailed. Providing clear, helpful guidance is what we strive for, and we’re pleased you had such a positive experience. Your kind feedback is very much appreciated.
Rosie was really helpful and clear and…
Rosie was really helpful and clear and explaned everything very well. Excellent service
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Rosie was so helpful and took the time to explain everything clearly. It’s great to know you felt fully informed throughout the process and received excellent service. Your kind feedback is very much appreciated and will be shared with her.
Very patient with explanation and in…
Very patient with explanation and in details
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re pleased to hear that our advisor was patient and took the time to explain everything in detail. Providing clear and thorough guidance is important to us, so it’s great to know you felt well supported throughout the process. Your feedback is very much appreciated.
Very helpful
James was very helpful and left me with no questions. Thanks!
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that James was so helpful and able to answer all of your questions, leaving you feeling fully informed. Your kind feedback is very much appreciated and will be shared with him. Thanks for taking the time to leave a review!
First 2 Protect have always produce…
First 2 Protect have always produce first class service and I never have any problem communicating with them.
July 21, 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that First2Protect has consistently provided you with first-class service. It’s great to know that you always find it easy to communicate with us and that we’ve been able to support you whenever needed. Your continued trust and kind feedback are very much appreciated.
Becky was excellent
Becky was excellent, renewing my 2 insurance polciies professionally and efficiently. Thank you
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Becky renewed both of your insurance policies professionally and efficiently. It’s great to know the process was straightforward and that you received the high level of service we strive to provide. Your kind feedback is very much appreciated and will be shared with her. Thank you for your continued support.
Wesley was very helpful with my…
Wesley was very helpful with my enquiry.
He gave me concise well informed information
He's a credit to your company.
July 27, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Wesley was so helpful with your enquiry and provided concise, well-informed information throughout. It’s great to know you received the support you needed, and your kind feedback is very much appreciated. We’ll be sure to share your comments with him – he’s a real credit to our team.
Fantastic service
Fantastic service, very helpful and listened to exactly what we needed and our budget!
July 24, 2026
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you received fantastic service and that our team took the time to listen to your needs and budget. Finding the right cover for our customers is always our priority, so it’s great to know we were able to help. Your kind feedback is very much appreciated.
Darrly was punctual with his call
Darrly was punctual with his call. His friendly approach made the conversation flow and his knowledge about the subject matter exphasised his professionalism. The calk lasted 30 mins and at the end I was happy to do business with him and intend taking out the particular policy. Overall I found my experience with Darrly and Furst2Protect excellent.
July 23, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that Darryl’s prompt call, friendly approach, and knowledge helped make the process straightforward and enjoyable. It’s great to know he took the time to understand your needs and provide the confidence you needed to proceed with your policy. Your kind feedback is very much appreciated and will be shared with him.
LJ was incredible! Insurance nailed with an easy call!
LJ was incredible! Made it super easy and stayed with me even when it slipped my mind. LJ kindly shared all the information in a way which I could understand, made it a joy to get insurance sorted! 1000% would recommend. One massive daunting task completely handled for me! Thankyou LJ your a star and a credit to the company!
July 23, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that LJ provided such an incredible experience and made arranging your insurance so easy. It’s great to know they took the time to explain everything clearly, kept in touch throughout, and helped turn what can often feel like a daunting task into a straightforward and enjoyable process.
Your recommendation means a great deal to us, and we’ll be sure to share your fantastic feedback with LJ. Thank you for your support.
Very good communication skills and very…
Very good communication skills and very proffenssional.
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you found the service professional and that our advisor communicated clearly throughout. Your kind feedback is very much appreciated and will be shared with the team.
To be honest I was impressed with how…
To be honest I was impressed with how my quote was dealt with, firstly no pressure to purchase...... Just really helpful and informative.
Definitely worth a look albeit slightly more expensive..... But very competitive, staff were brilliant.
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your review. We’re delighted to hear that you were impressed with both the service and the way your quote was handled. It’s great to know that you found our team helpful and informative, without any pressure to proceed.
While we may not always be the cheapest option, we believe it’s important to provide competitive cover alongside quality service and advice. We’re delighted that this came across in your experience. Your kind feedback is very much appreciated and will be shared with the team.
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you received great service and found our team really helpful. We truly appreciate your kind comments.
Thorough review for my insurance but…
Thorough review for my insurance but way off the mark in terms of the premium put forward
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback.
We're pleased to hear you found the review thorough, although we're sorry the premium wasn't as competitive as you had hoped. We appreciate you taking the time to share your experience.
Aaron M was very friendly and helpful
Aaron M was very friendly and helpful, not pushy and very knowledgeable which put me at ease as a first time buyer.
July 23, 2026
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Aaron was friendly, helpful, and knowledgeable, and that he helped put you at ease as a first-time buyer. It’s great to know you appreciated his supportive, no-pressure approach. We’ll be sure to pass on your kind comments.
I had a very quick response by the team…
I had a very quick response by the team . Special thanks to Jade who sorted the issue with ease and patience.
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We're delighted to hear you received such a quick response from the team. It's great to know Jade was able to resolve the issue with ease and patience. We'll be sure to pass on your kind comments.
Oscar & Jamie were so helpful with…
Oscar & Jamie were so helpful with everything, helpful & friendly.
Thank you.
Colin & Jenny
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback, Colin & Jenny!
We're delighted to hear Oscar and Jamie were so helpful and friendly throughout the process. We’ll be sure to pass on your kind comments to them both. Thank you for choosing First2Protect!
I spoke to Nathan spillings over then…
I spoke to Nathan spillings over then phone, he was great and set us up with our insuring quick and easy!
July 24, 2026
Unprompted review
Reply from First2Protect
Thank you for your feedback!
We’re delighted to hear Nathan made the process quick and easy and helped get your insurance arranged with no hassle. We’ll be sure to pass on your kind comments.
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