Haven't needed to claim so limited dealings with them, however I am searching for new quotes ready to renew and I am unable to beat their renewal quote! I've searched across all comparison websites so... See more
Company replied
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Review summary
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Simple to navigate and edit all the options. Website ok if not a little clunky at times. Not all options and information transferred/translated well from the comparison website to the First Alternat... See more
Great cover for what I need a very reasonable price and it was easy to navigate around the bowser for what I needed. Once all the documents were sent to me it was very easy to find them and transparen... See more
Company replied
They answered the call within 5 minutes which is a big plus when dealing with ultra slow costumer services. They were clear, jargon free and didn't take too long to resolve my issue.
Company replied
Company details
Written by the company
First Alternative provides 5 Star Defaqto rated car and multicar insurance with a range of benefits and optional extras. Find out more and get a quote!
Contact info
Reigate, United Kingdom
- www.firstalternative.com
4.5
Excellent
2K reviews
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Reply from First Alternative
Thank you for the review.
Reply from First Alternative
Thank you for the review.
Nice and easy to get my car insured…
Nice and easy to get my car insured let's hope i never need to find out how good they are at handling claims 😁😁
April 13, 2026
Reply from First Alternative
Thank you for the review.
Reply from First Alternative
Thank you for the review.
Reply from First Alternative
Thank you for the review.
Reply from First Alternative
Thank you for the review.
Very easy and straightforward to get my…
Very easy and straightforward to get my insurance
April 14, 2026
Reply from First Alternative
Thank you for the review.
Quick efficient service and a…
Quick efficient service and a competitive price over all first class many thanks
April 14, 2026
Reply from First Alternative
Thank you for the review!
A very easy to navigate website and a…
A very easy to navigate website and a great price for my cover.
April 12, 2026
Reply from First Alternative
Thank you for the review!
Reply from First Alternative
Thank you for the review!
Very easy application process
Very easy application process. Got everything I needed for my policy
April 14, 2026
Reply from First Alternative
Thank you for the review!
Terrible customer service terrible…
Terrible customer service terrible customer journey would give zero if it was possible
April 13, 2026
Reply from First Alternative
We're sorry this has been your experience. If you wish to discuss further, send your review and policy information to us at trustpilot.feedback@esure.com. Thank you for the review Navdeep.
Very helpfull easy set up
April 12, 2026
Reply from First Alternative
We are pleased to hear this Steve. Thank you for the kind review. Welcome to First Alternative!
Easy to use website
Easy to use website, especially if your a bit of a technophobe, didn't take to long to navigate my way through the questions
April 13, 2026
Reply from First Alternative
We're happy to hear that our website was easy to use Mark. We appreciate you taking the time to leave us a review. Welcome to First Alternative!
Super fast service.
April 13, 2026
Reply from First Alternative
We are pleased to hear this. Thank you for the kind review. Welcome to First Alternative!
Reply from First Alternative
We are pleased to hear this Andy. Thank you for the kind review. Welcome to First Alternative!
Reply from First Alternative
We are pleased to hear this John. Thank you for the kind review. Welcome to First Alternative!
worst service ever
terrible service asked me to double check my paperwork before my policy starts noticed a discrepency phoned them to sort this out was told wait until it starts which then would of invalidated my insurance they cant change it before and then i would have to pay a admin fee also. cancelled my policy and found a alternative provider wouldnt recommend
April 12, 2026
Unprompted review
Reply from First Alternative
We're sorry to hear this has been your experience. If you wish to discuss further, you can send your review and policy information to us at trustpilot.feedback@esure.com. Thank you for the review.
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