I'm currently a student and I wanted to give a shoutout to Firstcard – it's been a total lifesaver for my budget. Right off the bat, the application process was smooth sailing. They gave me the g... See more
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I'm not a student. Though I do very much love this product! It is way better than most standard secured cards (where the CLI is fixed by the deposit and it is a nightmare getting that changed). Firstc... See more
I’m very disappointed with how my Firstcard account was handled. I paid a monthly subscription to build my credit, and after three months my account was closed without any explanation. My credit s... See more
Company replied
I recently got my Firstcard Credit Builder Card and I've been really enjoying it! I have a bad habit of overspending so I love that I'm allowed to deposit money into the account and whatever is ther... See more
Company details
Written by the company
Firstcard helps everyone build credit no matter who they are, where they are from, or their credit history. Firstcard primarily focuses on serving immigrants, non-US citizens, international students, first-generation college students, and underserved low-credit communities in the US who are often denied credit due to the limited access to credit-building tools provided by traditional banks. Members can build credit, open a credit card and a bank account, earn cashback, and grow savings — all within a single platform. Firstcard is on a mission to democratize credit for all.
Contact info
101 Jefferson Drive 1st Floor, 94025, Menlo Park, United States
- support@firstcard.app
- www.firstcard.app
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 month
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Quick and effective response
I love the fast time my issue was dealt with and I saw my Credit Score jump 142 points in 30 days!!!!
I believe First Card player a major part!
Great customer service
Great app
Great app, works well for managing my card. Had a small issue and support responded quickly.
Good customer service
Worst credit card/bank ever in the history of banks/credit cards
This this company needs to have a direct phone number to reach customer service because their customer service team does not respond to messages that you sent them. They do not help you none whatsoever they lack and communication with their customers because they don’t. Every day I have sent them a message trying to see if anyone can help me with the problem that I have with them and yet no one responds and then I called the number for them and they say write a message to them for a faster response, which is complete bullshit because they don’t reply back this is probably my worst banks that I have ever had in my life and I would not refer them to anybody.

Reply from firstcard.app
PLEASE DO NOT USE FIRSTCARD!!
DO YOURSELF A FAVOR AND DO NOT OPEN AN ACCOUNT WITH FIRSTCARD. They only look out for profit and don't care about their customers. It doesn't make sense to pay a monthly fee to use a "credit card," which is a debit card, since the available credit is the money you deposit. Fraud occurred on my account for a considerable amount, and I reported everything. First card kept me waiting for a long time while they conducted a "supposed investigation," and they never credited my account. They denied my claim, saying they found no fraud and didn't send me the documents used in the investigation showing that I was responsible for those charges. They decided to close my account and I have not received the funds I had in the account before it was closed. They don't answer any calls and take so long to answer emails. Firstcard is lying when it says this card has $0 liability Mastercard fraud coverage since I wasn't offered that coverage. I regret using this card and want to warn everyone about this crappy app.
Take sweeks
Great but process to get a card takes weeks so I'd recommend using another provider if you can!
Edit: their answer is not accurate

Reply from firstcard.app
No communication
My account was suddenly suspended on September 24th without any notification. When I reached out, I received a vague response about "investigating" my account due to their security policy. It's now October 9th - 15 days later - and I've heard nothing despite multiple follow-up emails. No explanation, no timeline, no access to my account. Their customer service is non-existent and they've left me completely in the dark. Avoid this firstcard.app and their so called first credit card if you value transparency and actually being able to use your account. Very unprofessional handling of the situation.

Reply from firstcard.app
ZERO!
If I could give them zero I would. Their website was incapable to process the US address I gave them due to the address on my passport not being in the US (which makes sense since I’m not American …)
Anyway, their “support” was utterly useless. They said it was a glitch which they’d escalated, a week later I had to chase them, they then kept telling me to try again but their website still showed an error and eventually just said my country was not supported. I offered to send them my passport so that they could manually open the account. They ended up ignoring me.

Reply from firstcard.app
Great Features
This card is excellent for students! It has really helped me manage my budget and avoid overspending. The cashback feature is fantastic, allowing me to earn money back at the stores I frequently visit. I'm excited to continue building my credit with it.
Firstcard is my favorite Fintech App
Firstcard is my favorite Fintech App! It makes tracking my spending, growing my savings, and building credit way easier than other apps I’ve tried in the past. 10/10 would recommend!
Great card for immigrants!
Firstcard's acceptance of immigrants and international students without an SSN was a huge plus for me when I moved to the US from Russia. The sign-up process was smooth and easy, and now I'm earning cashback on all my purchases while building credit. Couldn't be happiest
The benefits and support provided by…
The benefits and support provided by Firstcard are fantastic for international students. Would highly recommend to any international student looking for the best card to start building credit in the US
Firstcard has been a game-changer for…
Firstcard has been a game-changer for my finances as a college student. The cashback rewards are fantastic, and I love that there are no hidden fees. It's perfect for managing my spending and building credit without stress.
Currently waiting for more than 20mins…
Currently waiting for more than 20mins on the phone to get in touch!
Seriously?
Is this possible???
And this is not my first time calling you!

Reply from firstcard.app
Best modern secured card
I'm not a student. Though I do very much love this product! It is way better than most standard secured cards (where the CLI is fixed by the deposit and it is a nightmare getting that changed). Firstcard takes the guesswork out of utilization as well (they always report a good one) and you can move money in and out. There's no FTF (foreign transaction fee) either and it has an annual fee of around 36$ but it is very much worth it. Way better than anything similar.
Great for helping young college students build credit
This app is great to build credit and not worrying about overspending. I recommend this to college students who are in need of building strong credit. I’m impressed by the accessibility of the app and services.
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