First Class Watches Reviews 

18,002
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and competitive prices, noting that their orders consistently arrive securely packaged, in perfect condition, and well ahead of schedule. Shoppers often mention the broad selection of quality timepieces available, alongside a helpful and professional support team that makes the entire purchasing process remarkably smooth and effortless. Though some customers experienced frustrating issues like receiving faulty items, severe delivery delays, or missing components upon opening their packages, the overall reception remains very favorable. A few buyers also noted difficulties with returns or unexpected shipping charges, but these situations were less common compared to the widespread satisfaction.

What people talk about most

Product

People report positive experiences with product, highlighting the incredible quality, comfort, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt arrivals... See more

Service

Consumers find service to be positive, highlighting courteous and efficient experiences from start to finish.... See more

Price

Customers report widespread satisfaction and appreciation regarding competitive pricing and aggressive... See more

Order

Clients share satisfaction regarding their order experiences, highlighting fast delivery and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The watch strap seems perfect, just what I wanted. I haven’t fitted it yet as I will wait until after the hot summer is over! The delivery was exemplary, price great and shopping experience smooth.... See more

Rated 5 out of 5 stars

FCW are continually providing the very best deals on a huge range of watches. Their discounts are so aggressive that they cut across 2nd hand prices. And if things go wrong.... they're sorted, no qu... See more

Rated 5 out of 5 stars

Extensive choices to choose on the site with a superb variety of offers. Easy payment options and superfast delivery. The Ingersoll watch was higher than expectations all packaged neat and tidy and d... See more

Rated 5 out of 5 stars

Always efficient with notifications, posting and safe packaging, always use a very reputable courier. I have purchased from First Class Watches. they established 2007 as a new company I purchased a wa... See more


Company details

  1. Watch Store

Information provided by various external sources

First Class Watches are fully brand authorised retailers of over 100 designer watch brands. We offer free first class delivery and a 30 day refund policy (extended during Christmas season) and you can make us an offer on most of our products. We take customer service very seriously so if there is anything we can do please don't hesitate to contact us! We have thousands of watches in stock for next day delivery from Maurice Lacroix, Raymond Weil, Junghans, Seiko, Citizen, Hugo Boss, Lacoste, Frederique Constant, Diesel, Casio, Rotary, and Calvin Klein as well as many more!

First Class Watches Details

Written by the company

Authorised Watch Retailer
We are an official retailer for all the brands on our website. This ensures your product is authentic and comes with the correct box as well as fully stamped (where applicable) and valid manufacturer guarantee.
Free Delivery On All Orders
We send all our orders insured and quick service as standard. Orders above £50 are sent with Royal Mail Tracked 24 (95% arrive next day) and orders below this are sent Royal Mail 48. Guaranteed next day delivery is also available for £3.95 and is included free of charge for all orders over £250. Express international delivery is available through the postal service or DHL at discounted rates.
30 Day Returns Policy (extended for Christmas gifts)
We offer 30 days for you to return your item for refund or exchange. For Christmas we also extend our returns policy from October until January (terms apply, see website or contact us for details).
Customer Service
We pride ourselves on customer service. Reach us by phone, email and live chat.

Guaranteed authorised UK retailer with free UK delivery

100% authentic with official manufacturer's guarantee

As a high-street jeweller based in Kenilworth, Warwickshire we pride ourselves on providing high level customer service, genuine products and a great selection. Buy with confidence from an official UK retailer of more than 100 watch and jewellery brands.

Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(18,002)

1,139 reviews in the last 12 months

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Rated 5 out of 5 stars

Garmin Epix Pro (Gen 2) - fantastic!

I bought a Garmin Epix Pro (Gen 2) from First Class Watches and the whole experience was excellent. The watch itself is fantastic — brilliant build quality, great performance, and exactly as described. Ordering was simple, communication was clear, and delivery was fast. I’d happily buy from them again.

May 27, 2026
Rated 5 out of 5 stars

I bought an ex-display model from here…

I bought an ex-display model from here and it was in very very good condition, they even sent pictures of it before purchasing and I am really happy with the purchase. Authentic watches Seiko Authorised Dealership everything was perfect

April 28, 2026

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