First Bus Reviews 3,138

The bus service times are diabolical they are always late 100 percent i catch a bus to work and never get there on time the app is also rubbish very very dialsapointing I understand traffic can be a problem but the service is unfit and causes working people problems shody service !!

I as do thousands of other people pay over £1000 a year to use your services. You have arrogant drivers, buses are never true to timetable or even live tracker. The planning function does not take into account drivers leaving stops way earlier than scheduled and when you have to get multiple buses this is an issue! You recently upgraded your buses and already they are FILTHY. Nobody cares, nothing will ever change because no matter how many people complain you know that public transport will ALWAYS be needed. Guess that makes me a fool for even writing this…. First bus = joke!!!

Why is so cold in this buses? Cold cooling , dirty busses and drivers are terrible. Never wait when people sit on

Bus no 28 to Minehead no heating in the bus & passengers asked driver for switch on heating he told us that he doesn't have any control over it & bus was freezing cold.

Bus driver drove of as I was going upstairs I fell back into a man my fingers were hurting
Then 5 mins into the journey bus said terminated hear but then told us to get back on and they pushed the wrong button
👎👎👎👎👎-bad

i was waiting on the bus standing right outside the door the driver taht is old grey hair and glasses was throwing her hands about and drove away when it was a double decker with hundreds of empty seats never had a worse experience untill this woman’s attitude

Once again no buses in Bristol on boxing day can't get to boxing day sales or see band playing in Bristol. Worst bus at it again. Even though they run buses in other cities they operate in on boxing day

Bus drove straight past me and my 83 year old mother even though I clearly indicated to the driver that we wanted to get on at a designated bus stop.

When I got on there was somebody giving out gifts to passengers and they were quite polite

THIS COMPANY IS A BIG FRAUD. I bought a one-month ticket. Something was wrong with that ticket - we were simply unable claim it. There is zero chance neither to write a complain nor reach over the phone. You will wait 30 min on a call and when they connect - they will just drop you, and will not call back. Spent 1.5 hours (!!!!) waiting.

First bus glastonbury to bristol, app not reliable showing bus due disappears from app. Cannot contact anyone by app or phone would be better to take of the Internet and just keep your fingers crossed one will turn up eventually??????

The bus was cancelled and when I tried to contact them for a refund on my ticket (with a 3rd party that First Bus benefitted from) I found that their website doesn't allow you to submit complaints (the submit button doesn't work) and their phone number cuts off after a while of speaking to no-one with "Thank you, goodbye". They also have no known email address. So, they stole my money!

Great drivers and cocky drivers not amazing service but ok to get you from a to b but needs serious room for improvement expecially customer care.

Why are the Drivers always so miserable? We all have our problems in life, it doesn’t hurt to be a bit courteous does it ? Thankfully, I don’t use them that often, but I’ve never had a pleasant experience whenever I do. Add to that how cold they are, done Portsmouth to Fareham yesterday, it was freezing on the bus, can they not put the heating on a bit when you’re sitting for an hour or so? To be honest I’ve never heard anyone say anything good about the bus services. Management obviously not bothered by all the complaints, what a sad state of affairs. ☹️

Every day same thing!
Can get home from work. Finish 5pm and trying get bus at fire station in bellshil.
Schedule saying there is 5 buses in that hour but you only get one about 5.45pm!
THIS IS UNACCEPTABLE AMD THIS IS NOT WHAT IM PAYING MONEY FOR!
I pay every month for the service scheduled and can't get a bus home!!! How f... long until First bus do something about this! Robbery!!!!

No 17.07 bus from Abbotswell drive to Newhills yesterday. This morning there was no number 12 from Heathryfold Circle to Torry at 07.31. As a result I'm going to be late for work. Cheers

Left my son who has mild autism stranded late at night after he had finished work in the dark, freezing cold in an area of Cardiff bay known to be unsafe even in daylight hours. It was the last bus home we live 17 miles away from Cardiff and he was low on battery on his phone. A taxi would have cost him 45.00 he did not have and as it was 11:30pm I was about to go to bed having just finished 36 hrs straight shifts also in Cardiff having a further 12 hr shift today and needing to be up by 5:00am. Instead I had to drive 17 miles to Cardiff to pick him up and bring him home. All because the grossly overweight driver he clearly saw as the bus sped past without stopping obviously wanted to get home faster and finish early himself. I am tired, today angry and disgusted. My other son has had the bus fly past him several times and been late for work. I complained in April because the same thing happened to me sped straight past me as I was waiting at the bus stop just before a busy roundabout and I had a spinal injury at the time that meant walking was very painful and had to walk over 2 miles into the town centre as my next bus wasnt for another 2 hours. Absolute despicable clowns for drivers who should not be driving buses at all let alone demanding pay rises....

First bus Lowestoft need newer buses and heating as not allowed ⛔also reliability as always breaking down and NOT FIT FOR ROAD AND MOT FAKE
10 + year old buses and dirty

Bus disappeared on the app again

One of the worst services I have encountered in my life, such a piss take this service is still running. The amount of times the busses have been cancelled let alone delayed. This morning waved my hand for the bus driver to stop, which he did then looked at me and took off. Bus drivers don’t even do their job, it’s all just half arsed