FirstPort Reviews 22,941

Liz is doing an amazing job. Everything within her control and somethings outwith is attended to and resolved where possible, there is always the type no matter what anyone does who will find fault. Best ever manager. Austin and Margaret at 27.

First Port manage Stackpole Crescent in Swindon, service is shocking in respect of Customer Support. Never get through on phone, when I do never get actions closed, wrong bills sent out to us for an address in Liverpool we know nothing about and still yet to receive a copy of insurance documents so having to pay for a separate policy ourself. They are also very quick at issuing court proceedings for withheld monies from landlords due to the aforementioned mentioned. All round shocking company…

The manager is always pleasant and nothing is too much trouble. Repairs get sorted promptly.

Difficult to be constructive as I have been away since 24th October last!
I am back on 21st April from my Winter Staycation - a week later than previously informed.
See you soon. John Rainbow, Flat 2.

Liz is friendly and approachable nothing is too much trouble for her !!! Very conscientious and does a full days work she is always sorting things out around the development and getting jobs done

This company blocks tenants access to their web so can charge additional fees for late payment.
Due date needs to be before 8 am otherwise your invoice already has an additional late charge.
They have hundreds of people reply to you complaint with a reference number that is never replied.

I am pleased i moved into Windsor Court part way through the year 2025. It has enabled me to cut down on prooerty maintenance. Which i am grateful for as i am into my sixties now. There are communal facilities too. Which make the situation more tolerable. I do use external groups as i suffer mental illnes, but there are groups within the complex. I may use these groups if i become less mobile in my later years.

I am writing this for my mother Jean Henderson who doesn't have internet. She says 'Liz respond quickly and fairly and everyone i have spoken to finds her similarly friendly and easy to deal with. She comes across as a very competent manager who get's things done.'

It is outrageous that Firstpoint are able to not turn up for months to carry out work we are paying for but at the same chase for money that is not overdue.

I have spent literally months chasing for the trees outside of my house to be trimmed as per their obligation, and they just don't turn up.

If assigning Firstport is part of the decision making process in your business do not use them.

Kane was absolutely amazing and so very helpful, kind and patient ! It was a stressful time for my sister in law and with the help of kane it is resolved. Top man !

Rufus Court, Lyndhurst.
Comfortable living enhanced by our Development Manager who is efficient,keeps us updated regularly
regarding events/works and is always ready to listen and help resolve any issues we may have.
Thank you Nikki

Chris is very approachable and friendly and always tries to sort problems and maintenance issues as quickly as he can

Lovely clean room and comfy beds. Tea and coffee provided with a fridge for milk.

Always received the very best service by our manager Julie

I contacted FirstPort on 13th March for a simple confirmation letter needed for my remortgage. It is now 9th April, and after 19 working days, I still don’t have the information I need. Despite multiple follow‑ups, I have not received a clear or helpful response. Communication has been inconsistent, and it has been very difficult to get straightforward information that should be readily available. I’ve had to chase repeatedly just to get updates, and this has caused significant delays to my time‑sensitive remortgage process.

When I replied to one of their emails, I even received an automated message creating a new case number, despite already having an active case. This made the whole situation feel disorganised and confusing.

Because of the ongoing delays and lack of clarity, I’ve now had to escalate the issue to the complaints department just to try to get a straightforward answer and the information that I need. A basic request has turned into a frustrating and time‑consuming mess. Very disappointing experience!

Our Manager is excellent, always helpful, lovely surroundings and an exceptional garden. I’m really pleased to be living here.

Steve is always very responsive and supportive to anything relating to King Georges Court.
His communications are always very clear and helpful.
Thank you for what you do. It's a lovely, friendly community at KGC.

Charlene Pamment manages the building I live in and I think she is really great and efficient with her job. She is kind and helpful, replies to emails and helps to accomplish improvements to the building. I would give her 5 stars.

It seems FirstPort and the people Charlene has to get through to can be slow to reply, which is why I reviewed FirstPort 4/5.

This is to review the excellent work of Rita at Hillcroft Court in Caterham. Things were very quiet post-Covid but Rita has encouraged many activities to be started or re-started, and also keeps us up to date with the financial side of things.