First Tech - Boise Reviews 

30
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TrustScore 4.5 out of 5

4.5

East Riverside Drive 47, 83616 Eagle, Idaho, US

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Rated 5 out of 5 stars

Real humans who really understand their own systems and understand my situation. I kept saying to her, "Thank you for being a human!" I moved from a big name bank to First Tech because I felt that... See more

Rated 5 out of 5 stars

About two weeks ago, I walked into the Boise First Tech and Jaime greeted me and said that all of the other associates were busy. Jaime asked what I needed and instead of asking me to wait he went ah... See more

Rated 5 out of 5 stars

I’ve now worked with Kristina Rainwater for just over two years. She goes above and beyond to not only meet my requests but to exceed my expectations. Kristina treat me with exceptional custo... See more

Company replied

Rated 5 out of 5 stars

Michael Chesley helped me in a big way with my accounts today. I so appreciated his clarity in explaining things, his patience and his listening ear. He resolved all of my issues and I am better off n... See more

Company replied


Company details

  1. Federal Credit Union
  2. also in
  3. Car Finance and Loan Company
  4. Credit Union
  5. Financial Institution
  6. Financial Planner
  7. Mortgage Lender

About First Tech - Boise

Written by the company

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Not-for-profit, member-owned, and committed to your financial wellbeing.

First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.

Why choose First Tech?

  • One of the largest credit unions in the country
  • Money.com’s Best Credit Unions for three years running (2022-2024)
  • 2022 American Banker Best Customer Experience (4th in the nation)
  • A CNN Best Home Improvement Loan pick for fast funding (February 2024)
  • Best Health Savings Accounts by Forbes (February 2024)
  • Best Small Personal Loans for fast funding by CNN (February 2024)
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Convenience

Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.

Innovation

First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.

Advocacy

As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.

Service

Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.

Security

First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.

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Community commitment
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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.5

All reviews

(30)

4,431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service and Features

First Tech has always provided outstanding service. Their online program has everything I require, up to wire transfers. If I have any questions, I can contact them via phone or email, so I've rarely needed to visit an actual branch.

January 7, 2025
Unprompted review
First Tech - Boise logo

Reply from First Tech - Boise

We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!

Rated 2 out of 5 stars

Getting the initial documents signed…

Getting the initial documents signed was very difficult. The process requiring me, the primary on the loan, to forward the document to my granddaughter was not well described and caused a delay in processing the loan

January 5, 2025
First Tech - Boise logo

Reply from First Tech - Boise

I’m sorry to hear you didn’t have a great experience working with First Tech, Eric. We appreciate you taking the time to share your feedback and provide us with the opportunity to improve. Your feedback has been submitted for review. Thank you for your membership!

Rated 5 out of 5 stars
First Tech - Boise logo

Reply from First Tech - Boise

Thank you, Paul, for your kind words! We strive to provide friendly and knowledgeable service to our valued customers. We're glad we could meet your expectations. If there's anything else we can assist you with, please let us know.

Rated 5 out of 5 stars

The response to my request was quick…

The response to my request was quick and completed as requested. We have been with First Tech for over 30 years and wouldn't change.

You need to correct the Idaho address in your choices.

December 23, 2023
First Tech - Boise logo

Reply from First Tech - Boise

Hi Natalie, thank you for your positive feedback! We're glad to hear that we could assist you promptly and accurately. We appreciate your long-standing loyalty, and we'll definitely look into updating our address options. Let us know if there's anything else we can help with and thank you for your membership!

Rated 5 out of 5 stars

They Went The Extra Mile To Help Me

Jaimie the manager and Hector went above and beyond to help me when I needed it. They didn't have to help, but they went the extra mile.

December 5, 2022
Unprompted review
First Tech - Boise logo

Reply from First Tech - Boise

Josh, thanks for taking time out of your day to review us. I'll share this with the team and ensure Jaime and Hector are recognized for their great service. We look forward to serving you again soon!

Rated 5 out of 5 stars

Private seller auto purchase

I just worked with Hector at 1st Tech location in the Boise Idaho area to finalize an auto purchase with a private seller. The transaction including loan finalization can be complicated but everything was completed efficiently and painlessly.

October 26, 2022
Unprompted review
First Tech - Boise logo

Reply from First Tech - Boise

Hi Janet, thank you so much for taking the time to review. We'll share with Hector and the team. It's our pleasure to serve you!

Rated 5 out of 5 stars

Great experience with First Tech Fed CU, Eagle, ID branch

Actually, the branch in 11311 Chinden Blvd has been moved to Eagle but the new location did not show up while selecting the location for review. hence chosen old address.

I want to thank Bradley Holstein of Eagle,ID location for his tremendous support during my auto loan process, setting up the credit card, line of credit account and the list goes on. He made sure that i got right interest rates based on my credit score which did help my financial situation lot. Thanks a bunch to him. And the staff in this location has always been friendly & helpful. never had moment i was left unsatisfied. Keep rocking!!!

May 19, 2022
First Tech - Boise logo

Reply from First Tech - Boise

Thank you, we’re here to help!

Rated 5 out of 5 stars

The credit union offered 80% of my…

The credit union offered 80% of my personal and business needs. The staff is very professional, helpful and friendly. We've appreciated all you do.

May 19, 2022
First Tech - Boise logo

Reply from First Tech - Boise

Thank you! We’re grateful to have you as a member!

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