Customer Service was fast and efficient whenever I ask for information or have a problem with my accounts. Layloni was very fast and helpful in resolving my problem this time. Thanks to the staff th... See more
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We had questions about a loan we had applied for online. Jessie Garcia made a call & resolved all issues & instructed us on what was needed to finish the process. Very friendly, professional & also in... See more
Company replied
Thank you Juan Diaz for your great help today. He was professional, kind, attentive and patient. He answered all questions and explained everything with detail, in a manner we understood. Exceptional... See more
Company replied
Juan Diaz at Keizer branch is always so helpful. He takes his time and reviews your accounts to see if there are any benefits you are not using to get the maximum out of your banking. Excellent servi... See more
Company replied
Company details
- Federal Credit Union
- also in
- Car Finance and Loan Company
- Credit Union
- Financial Institution
- Financial Planner
- Mortgage Lender
About First Tech - Keizer Station
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
6015 Ulali Drive, 97303, Keizer, OR, United States
- +1 855-855-8805
4.8
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Customer Service was fast and efficient.
Customer Service was fast and efficient whenever I ask for information or have a problem with my accounts. Layloni was very fast and helpful in resolving my problem this time. Thanks to the staff that researches and answers these problems.
September 25, 2026
Unprompted review
Very efficient interaction
I requested assistance through chat and the representative, Justin, was efficient and saved me a lot of time, instead of having to go to a physical location. Great experience.
August 28, 2026
Unprompted review
Good recommendation for account change options
Matthew was able to recommend a change to my CD's to earn a few more interest points and was very helpful with his explanation os the process.
August 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Jose did an excellent job of presenting…
Jose did an excellent job of presenting information that actually didn't end up in our favor. Jose delivered it in a way that was professional, friendly, and with empathy. This is a hard balance to maintain in customer service and I believe Jose exceeded excellent customer service. Please have him train others. Thank you!
June 30, 2026
Unprompted review
Reply from First Tech - Keizer Station
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Jessie has been awesome
Jessie has been awesome, he has helped me immediately instead of waiting an hour.
June 27, 2026
Unprompted review
Reply from First Tech - Keizer Station
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Reply from First Tech - Keizer Station
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Newly weds helped!
Came in needing a lot of help and Jessie got us everything we asked for done and more! Extremely helpful! Looking forward to working with him and this bank in the future.
June 12, 2026
Unprompted review
Reply from First Tech - Keizer Station
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
The service is great and the…
The service is great and the representative was knowledgeable and very nice.
May 22, 2026
Reply from First Tech - Keizer Station
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Juan Diaz was exceptional in his…
Juan Diaz was exceptional in his assistance and personable attitude and the thoroughness with which he walked me through to a happy conclusion.
March 18, 2026
Unprompted review
Reply from First Tech - Keizer Station
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
They always seem to figure it out
They always seem to figure it out, the State St branch is not as good as the Keizer Branch. State St is more stuffed shirt kind of attitude and just not as welcoming as the Keizer Branch.
March 31, 2026
Unprompted review
Reply from First Tech - Keizer Station
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Juan Diaz is great to work with!
Juan Diaz is great to work with! Courteous, professional and happy to serve.
March 31, 2026
Unprompted review
Reply from First Tech - Keizer Station
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Juan Diaz at Keizer branch
Juan Diaz at Keizer branch is always so helpful. He takes his time and reviews your accounts to see if there are any benefits you are not using to get the maximum out of your banking. Excellent service every time
March 19, 2026
Unprompted review
Reply from First Tech - Keizer Station
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech - Keizer Station
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Keizer Station
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Thank you Juan Diaz for your great help…
Thank you Juan Diaz for your great help today. He was professional, kind, attentive and patient. He answered all questions and explained everything with detail, in a manner we understood. Exceptional service, thank you for going above and beyond.
February 5, 2026
Unprompted review
Reply from First Tech - Keizer Station
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Everyone wants to go where they know your name
In all my years I have never had bankers sit down and help me like I've had with Juan and A.J. Huy. They made me feel like family and personally helped me with my tech mistakes. The premier account is fantastic, rates are very good, and I can talk to A.J. when I have questions or needs. My wife and I are currently working with Ryan Johnson on moving one of our IRA to a Addison Financial account. We are older people who are not very "tech" savvy but everyone has shown us patience and help.
April 19, 2025
Unprompted review
Reply from First Tech - Keizer Station
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Kyle was super helpful so that my Niece…
Kyle was super helpful so that my Niece could get a replacement card. We were in and out in no time and we felt appreciated! Good staff
October 31, 2025
Unprompted review
Reply from First Tech - Keizer Station
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
Reply from First Tech - Keizer Station
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Great Customer Service
Tahzeen was very helpful in helping us get our business account set up. Tahzeen was patient and was always there to answer any questions that we had and we had a lot of questions!
September 23, 2025
Unprompted review
Reply from First Tech - Keizer Station
Thank you for your fantastic review! We're thrilled to hear that you had a quick and enjoyable experience. Providing exceptional service is our priority, and your feedback truly motivates us. We appreciate your support and hope to assist you again in the future!
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