Cherry Aung Sann was helpful and informative as she helped my son take another step into adulthood. I learned a few things, too! Thank you Cherry!
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See what reviewers are saying
Each time I visit this branch, I have been greeted with kindness and support. Everyone from the manager to the associates that have helped me out. Most recent visit Cherry Aung Sann promptly set me up... See more
Company replied
Hong Vo is very friendly and [provides easy to understand and informed information. Willing to listen and understanding my financial goals and wishes. Communicates well and makes sure we share what... See more
Company replied
We have been extremely happy with the Credit Union since we joined it many years ago. Mr Hong Vo has been working with us since we retired and has been very helpful in suggesting ways to maximize our... See more
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Company details
- #1 of 2 best companies in Federal Credit Union
- #3 of 14 best companies in Car Finance and Loan Company
- #1 of 7 best companies in Credit Union
- #5 of 110 best companies in Financial Institution
- #1 of 12 best companies in Financial Planner
- #1 of 33 best companies in Mortgage Lender
About First Tech - Palo Alto Community
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
Make an appointment
About us
Community commitment
Contact
Contact info
3000 El Camino Real, 94306, Palo Alto, CA, United States
- +1 855-855-8805
4.9
Excellent
99 reviews
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Cherry was very helpful navigating my…
Cherry was very helpful navigating my banking issues.
July 23, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Cherry Aung Sann was helpful
Cherry Aung Sann was helpful and informative as she helped my son take another step into adulthood. I learned a few things, too! Thank you Cherry!
July 19, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Assisted with online
July 18, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Understood and explained the problem to…
Understood and explained the problem to me, and resolved it promtly.
July 18, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Thanks for everything Nuria
July 17, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Cherry was great.
July 13, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Great service
July 3, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Good service thank you
July 3, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Incredibly easy experience with…
Incredibly easy experience with anything banking related. Nuria was very helpful.
July 1, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Easy and straightforward
I've been with First Tech since 2005, and I still like them. Today I went in with my partner to open a joint account, we were helped by Nuria, and she was helpful and efficient. It's so nice to feel like FT is working for its members, not shareholders.
June 30, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Great Service.
June 30, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Love First Tech and staff
Love First Tech and staff, especially always great service from Nuria.
June 30, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Wonderful service- I highly recommend working with First Tech Fed!
Nuria Hernández helped me with my financial transactions and did a wonderful job! Nuria was profesional, friendly, and efficient. I highly recommend First Tech Fed!
June 29, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Reply from First Tech - Palo Alto Community
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Excellent experience whenever I‘m at…
Excellent experience whenever I‘m at the Palo Alto branch. Thank you!
June 25, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Amjad was very helpful and friendly!
Akkad was very helpful and friendly!
June 25, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Everyone is great and friendly
Everyone is great and friendly. This branch like a home to us.
June 24, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Palo Alto branch great customer service
Palo Alto branch great customer service
June 23, 2026
Unprompted review
Reply from First Tech - Palo Alto Community
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
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